Help for you

An Interpreter Service is available if you do not speak English as your first language or have hearing loss and use NZ Sign Language. Please discuss with a member of your healthcare team (e.g. nurse, doctor) to arrange an interpreter.

For areas outside Christchurch City (such as Ashburton, Kaikōura, and rural hospitals), ask staff about interpreters.

The Canterbury DHB interpreter service is:

If no Canterbury DHB interpreter is available, staff will contact a community provider or the Interpreting NZ Telephone Service.

Language interpreters do not translate papers or documents.

If you have health documents in another language, you can arrange to translate them through credentialed translation provider MLT Translation Centre, or ask a member of your health care team to arrange this.

If you or your family need accommodation during your treatment period, you should discuss this with your regular health care team in your home town. A social worker or the person in charge of your care can give you accommodation information.

The Māori Health Service also runs a low-cost whānau accommodation service for those eligible.

The hospital chaplains have been theologically and clinically trained and licenced to work in a hospital.

The chaplaincy team offers confidential compassionate support, prayer, and a listening ear in times of stress or loneliness; before and after surgery; for people experiencing loss and bereavement and around matters of faith and illness; and in celebrating the joys of life. They are available for prayer and church sacraments.

Many hospitals have an interfaith chapel, or a quiet place for prayer and reflection.

The chaplains are available to people of all faiths and no faith, and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit (Jewish, Hindu, Muslim, Buddhist, etc.).

Arrange a visit from a chaplain

Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.

Blessing, rituals and ceremonies

Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.

Māori health services in Canterbury give patients and whānau culturally appropriate advice and support.

Specially trained staff give āwhina/help and tautoko/support with cultural issues and education on tikanga (values and beliefs). The service can also help you find organisations and resources to support your recovery.

The services available are:

  • Ngā Ratonga Hauora Māori at Christchurch Hospital
  • Ranga Hauora and Te Huarahi Oranga at Burwood Hospital
  • Te Korowai Atawhai at Hillmorton Hospital
  • Diabetes and Cardio Respiratory Integrated Specialist Services (CRISS) Māori health workers
  • Haematology Māori health nurse

Staff can sometimes arrange video conferences with your GP or practice nurse and family.

A video consultation uses a video link to allow you and your health care professional (clinician) to see and hear each other, even though you are not in the same place. They can save you time, money and may be preferred if you can’t travel far.

Things to remember for a video conference:

  • Make sure you go to the right place
  • Bring a whānau/family member or support person if you want
  • Arrive 15 minutes early
  • Bring test results, medications, and x-rays with you if mentioned in your appointment letter
  • Speak in your normal voice
  • Ask questions at any time
  • Let your clinician know if you can’t see or hear them clearly

Tell your clinician if you want to end the video conference at any time

If you have concerns about your care, you can talk to staff, managers, customer support, or the Consumer Advocacy Service.

Staff and support services are available to help you when you have a bereavement.

Healthinfo

Visit the Healthinfo website for advice on what to do when someone dies.

General Practice team/family doctor

You may qualify for funded short term counselling sessions through your GP.

The Funeral Directors Association of New Zealand

Many funeral homes offer grief support and information.

funeralsnewzealand.co.nz

Skylight

National organisation offering support services, information, counselling and support groups.

Phone: 0800 299 100
Website: skylight.org.nz

Nurse Maude

Bereavement support and grief counselling services.

Phone: 03 375 4274 
Website: nursemaude.org.nz

Lifeline

24-hour community helpline.

Phone: 0800 543 354
Website: lifeline.org.nz

Victim Support

24-hour support for people affected by crime or trauma
Website: victimsupport.org.nz
Phone: 0800 842 846

At some of our hospitals there may be volunteers who help patients, visitors and staff in a variety of ways including:

  • Helping you find your way around the hospital
  • Providing gift and library book trolley services
  • Running the hospital gift shop
  • Giving company to patients
  • Assisting with play therapy and pet therapy
  • Delivering flowers or packages
  • Assisting with other tasks such as calling taxis and reading
  • Fundraising

How to become a volunteer

There are many ways you can make a difference through a role that matches your skills, interests and availability.

Enquiries for volunteering at Burwood Hospital:
Email: burwoodvolunteers@gmail.com
Phone: (03) 383 9499    

Enquiries for volunteering at Christchurch Hospital:
Email: christchurch.volunteers@cdhb.health.nz
Facebook: Christchurch Hospital Volunteers

If you would like to volunteer at one of our other sites or services, please contact that site or service directly.

Free public Wi-Fi internet access is available in most Canterbury DHB hospital areas.

Please be respectful when using your electronic devices in hospitals – turn the volume down or use headphones.

Instructions to use the free Wi-Fi service

  1. When you turn on your Wi-Fi on your mobile device [link to information on devices] or laptop computer, select “DHB Public Wi-Fi” from the list of options.
  2. Your device should automatically open a web page where you can accept the terms and conditions.
  3. You will be able to browse the internet or access your emails.

For more information read our Wi-Fi FAQs below or view more information about Connecting to DHB Public Wi-Fi Mobile devices.

Wi-Fi Frequently Asked Questions

Which Canterbury DHB sites provide free public Wi-Fi?

Christchurch Hospital, Christchurch Women’s and outpatient areas have the free service. Some areas of Burwood and Hillmorton Hospitals also have free public Wi-Fi.

Exclusions include the Great Escape Cafe in Christchurch Hospital and the University of Otago, Christchurch School of Medicine.

How will people know exactly where it is available?

We are currently preparing signage, posters and other promotional materials to make it clear where the Wi-Fi service is available.

How easy is it to use and how reliable is the service?

The service is delivered over high-speed fibre infrastructure and is reliable. Priority is given to clinical data.

Who is paying for the service?

Canterbury DHB provides the infrastructure and 2degrees provides the internet feed.

What restrictions are there?

  • Sites and content deemed inappropriate will be blocked when using the service
  • It is not possible to download movies and other large files
  • Users can only access help through the Canterbury DHB website
  • Content accessed by people within Canterbury DHB facilities on their own network is subject to Canterbury DHB policy

TVs are available for patients and visitors to watch in patient lounges, waiting areas, and some wards and patient rooms.

TVs brought from home will not work in our hospitals. Patients and visitors are welcome to watch videos on their phones, tablets or notebook computers as long as they do not disturb other patients or staff.

You can help your own recovery by learning about your condition on our HealthInfo Canterbury website.

Page last updated: 18 October 2018

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