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No visitors are allowed, except under exceptional circumstancesFurther details...

Last updated:
27 March 2020

  • No visitors are allowed, except under exceptional circumstances. The exceptions to the no visitor policy include:
    • A nominated person supporting a terminally ill patient through their end of life care
    • A parent/guardian who is supporting a child
    • The chosen support person of a woman who is giving birth. This does not apply to the woman’s postnatal stay however, and no visitors will be permitted during this stage of the woman’s care
  • The decision about whether exceptional circumstances apply outside of these exemptions is at the discretion of the Charge Nurse/Midwife Manager or another lead clinician.
  • Children under the age of 16 are not allowed to visit at any time.
  • All visitors will be assessed at the entry to ensure they meet the exception criteria and will be required to register their details.
  • Visitors who are unwell will not be allowed entry.

These restrictions apply to all wards and services at all times, including the Emergency Department and Intensive Care Unit.

Consumer Council

The Canterbury Health System is continuously looking at ways of improving service and the user of those services is the best person to answer how we can do that. We have a number of different ways of gathering feedback to help us “listen to the voice of the consumer”.

When a consumer's experience of our health services doesn't meet their expectations, we want to hear about it. Another way we get feedback on how we can improve the consumer experience of our health care services is through the Canterbury DHB Consumer Council.

The Canterbury DHB Consumer Council was set up in 2008 as a way for consumers to have a strong voice in planning, designing and delivering services in the Canterbury Health System. The Consumer Council's slogan is “Nothing about us, without us”, because we believe health care should always be planned with consumer involvement, right from the beginning.

The consumer council is invited to participate in, and comment on, many of the CDHB initiatives to enhance the patient's experience. It has a regular commitment to the Xcelr8 – the business of caring programme that has been designed to develop our health system leaders. Over the past year this has included consumer input into the development of eSCRV – Electronic clinical information sharing, the Pulmonary Rehabilitation Working Group (PRWG), the development of Advanced Care Plans and participation in the design forum for Burwood Hospital to name just a few.

Council members also sit on most of the Canterbury Clinical Network's Service Level Alliances including the overarching group, the Alliance Leadership Team. These Service Level Alliances are made up of groups of people with expertise in a particular health service. The group works together on ways to improve the way services are provided. This enables consumers to work in partnership with clinicians and health managers at a senior level, to influence the transformational change of our health system.

Consumer Council members

The council is made up of a diverse range of people with ethnic backgrounds and areas of interest that include Māori health, Pacific health, mental health, people with long-term conditions, people with physical, intellectual and sensory disabilities, older people, youth, men,women, rural communities, people with visual and hearing impairment and people with alcohol and other drug addictions.

Consumer Council Biographies, February 2020 (PDF, 300KB)

Meetings attended by Consumer Council representatives

Consumer Council representation at CDHB meetings, March 2020 (PDF, 800KB)

The structure of the Consumer Council

Council members are nominated by consumers and consumer lobby and advocacy groups. Collectively they have a broad range of understanding and experience of how it feels to be a consumer and what consumers need.

Consumer Council Structure, February 2020 (PDF, 60KB)

Terms of Reference

Consumer Council Terms of Reference (PDF, 400KB)

News and Publications

Resources (IHI and HQS Commission documents)
HQSC Partners in Care publication – Patients and Clinicians: Governing Together

Latest published meeting minutes

Consumer Council Meeting Minutes, 27 January 2020 (PDF, 400KB)

The Consumer Council meets on the last Monday of every month.

Archive of meeting minutes

Previous meeting agenda papers and minutes can be viewed in the document library. 

Minutes for all meetings are available to the public, please contact if you would like copies.

Contact us

Wayne Turp, Project Manager, Canterbury DHB
Phone: 03 364 4130


Consumer Council
Planning & Funding
Canterbury DHB
32 Oxford Terrace

Postal address

Consumer Council
Planning & Funding
Canterbury DHB
PO Box 1600

Page last updated: 10 March 2020

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