COVID-19 (Coronavirus)

Information about changes at Canterbury DHB hospitals and health centres can be found at www.cdhb.health.nz/covid19

VISITORS TO HOSPITAL

No visitors are allowed, except under exceptional circumstancesFurther details...

Last updated:
27 March 2020

  • No visitors are allowed, except under exceptional circumstances. The exceptions to the no visitor policy include:
    • A nominated person supporting a terminally ill patient through their end of life care
    • A parent/guardian who is supporting a child
    • The chosen support person of a woman who is giving birth. This does not apply to the woman’s postnatal stay however, and no visitors will be permitted during this stage of the woman’s care
  • The decision about whether exceptional circumstances apply outside of these exemptions is at the discretion of the Charge Nurse/Midwife Manager or another lead clinician.
  • Children under the age of 16 are not allowed to visit at any time.
  • All visitors will be assessed at the entry to ensure they meet the exception criteria and will be required to register their details.
  • Visitors who are unwell will not be allowed entry.

These restrictions apply to all wards and services at all times, including the Emergency Department and Intensive Care Unit.

Contact us

Ways to visit or get in touch

Click a button below or scroll down for information about contacting a hospital or other Canterbury District Health Board (CDHB) services.

Contacting us

Ways to contact a hospital or Canterbury DHB.

Use the enquiry and feedback form to ask a question or give feedback (e.g. complaints, suggestions, compliments) about Canterbury DHB health services.

Before using the form please note:

Location

Canterbury District Health Board
32 Oxford Terrace
​Christchurch 8011

Phone: 03 364 4106
Email enquiry: Use online enquiry form
Google Map

Postal Address

Canterbury District Health Board
PO Box 1600
Christchurch​ 8140​

​Board Secretariat

Phone: 03 364 4144

Information about the board and board meetings

Chief Executive's Office

Phone: 03 364 4106

Information about our leadership team

All media enquiries about Canterbury District Health Board (CDHB) should be directed to the CDHB Communications team.

For details about how to make an enquiry see Information for the media in our Health news section.

Find out how to make an official information request to Canterbury DHB.

If you already know how to make an official information request, you can use our website contact form, by selecting 'Enquiry' and then 'Official Information Act Request'.

Before you make an official information (OIA) request, you can check the OIA responses in our Document library to see if your query has already been answered.

Send us appointment enquiries using the email address on your appointment letter or the online contact form.

If you need to cancel your surgery or appointment, please call the phone number on your appointment letter as soon as possible and let the department know.

You have the right to see your health record and other information Canterbury DHB (CDHB) holds about you.

There are three ways to get in touch and request a copy of your own medical records / patient information from the CDHB Patient Information Office:

  1. Complete and return a Release of Health Information form with a copy of your identification (needs to be formal identification such as a drivers licence or passport)
  2. Phone the CDHB Patient Information Office: 03 378 6907
  3. Email the CDHB Patient Information Office: patientinformation@cdhb.health.nz

The Patient Information Office is located in the entrance foyer at Christchurch Hospital.

Suppliers of services to Canterbury DHB can email invoices, statements and accounts related enquiries to accountspayable@cdhb.health.nz 

Use the New Zealand Relay service

What is NZ Relay?

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are confidential, your conversation and information is are kept private and secure.

How NZ relay works

Pick from a list of all services on the NZ relay website,  or you can pick the NZ relay service by identifying a service that best suits your needs.

You can type, sign or speak to the NZ Relay Assistant. The NZ Relay Assistant will:

  1. Tell the CDHB staff member what you have said to them
  2. Tell you the CDHB staff members response

 

Page last updated: 24 February 2020

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