ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Contact us

Ways to visit or get in touch

Click a button below or scroll down for information about contacting a hospital or other Canterbury District Health Board (CDHB) services.

Contacting us

Ways to contact a hospital or Canterbury DHB.

Find Christchurch Hospital phone numbers listed below. Phone numbers and contact details for other hospitals and health services are listed on our hospital pages and in our health services directory

  • Christchurch Hospital General Enquiries: 03 364 0640 or Christchurch Hospital Patient Enquiries: 03 364 0600
  • Christchurch Women's Hospital General Enquiries: 03 364 4699 or Christchurch Women's Hospital Patient Enquiries: 03 364 4309

Use the enquiry and feedback form to ask a question or give feedback (e.g. complaints, suggestions, compliments) about Canterbury DHB health services.

Before using the form please note:

Contact Canterbury DHB

Phone: 03 364 4106
Email enquiry: Use the general enquiry form

For hospital related enquiries please use the online enquiry form or telephone the hospital concerned

Canterbury DHB physical address

Canterbury District Health Board
32 Oxford Terrace
​Christchurch 8011
Map: Google Map

Canterbury DHB postal address

Canterbury District Health Board
PO Box 1600
Christchurch​ 8140​

​Board Secretariat

Phone: 03 364 4144

Information about the board and board meetings

Chief Executive's Office

Phone: 03 364 4106

Information about our leadership team

All media enquiries about Canterbury District Health Board (CDHB) should be directed to the CDHB Communications team.

For details about how to make an enquiry see Information for the media in our Health news section.

Find out how to make an official information request to Canterbury DHB.

If you already know how to make an official information request, you can use our website contact form, by selecting 'Enquiry' and then 'Official Information Act Request'.

Before you make an official information (OIA) request, you can check the OIA responses in our Document library to see if your query has already been answered.

Send us appointment enquiries using the email address on your appointment letter or the online contact form.

If you need to cancel your surgery or appointment, please call the phone number on your appointment letter as soon as possible and let the department know.

You have the right to see your health record and other information Canterbury DHB (CDHB) holds about you.

There are three ways to get in touch and request a copy of your own medical records / patient information from the CDHB Patient Information Office:

  1. Complete and return a Release of Health Information form with a copy of your identification (needs to be formal identification such as a drivers licence or passport)
  2. Phone the CDHB Patient Information Office: 03 378 6907
  3. Email the CDHB Patient Information Office: patientinformation@cdhb.health.nz

Suppliers of services to Canterbury DHB can email invoices, statements and accounts related enquiries to accountspayable@cdhb.health.nz 

You can find out more about purchase orders, payments and procurement on our Information for suppliers page.

Use the New Zealand Relay service

What is NZ Relay?

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are confidential, your conversation and information is are kept private and secure.

How NZ relay works

Pick from a list of all services on the NZ relay website,  or you can pick the NZ relay service by identifying a service that best suits your needs.

You can type, sign or speak to the NZ Relay Assistant. The NZ Relay Assistant will:

  1. Tell the CDHB staff member what you have said to them
  2. Tell you the CDHB staff members response

 

Page last updated: 13 June 2022

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