ORANGE

Hospital visitors don’t need a Vaccine Pass, but do need to scan in, and wear a mask. See our COVID-19 pages for visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about getting vaccinated.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
3 December 2021

The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:

  1. All visitors must scan in using the COVID-19 Tracer App or sign in on arrival and provide their contact details.
  2. If you’re using the COVID-19 Tracer App, please ensure Bluetooth tracing is turned on.
  3. All visitors must wear a mask or fabric face covering – please bring your own.
  4. All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know.
  5. Everyone, including visitors should practise good hand hygiene. Washing your hands with soap and water and drying thoroughly, or using an alcohol-based sanitiser.
  6. Visitors who are unwell should not be entering our hospital facilities.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information:

Contact us

Ways to visit or get in touch

Click a button below or scroll down for information about contacting a hospital or other Canterbury District Health Board (CDHB) services.

Contacting us

Ways to contact a hospital or Canterbury DHB.

Find Christchurch Hospital phone numbers listed below. Phone numbers and contact details for other hospitals and health services are listed on our hospital pages and in our health services directory

  • Christchurch Hospital General Enquiries: 03 364 0640 or Christchurch Hospital Patient Enquiries: 03 364 0600
  • Christchurch Women's Hospital General Enquiries: 03 364 4699 or Christchurch Women's Hospital Patient Enquiries: 03 364 4309

Use the enquiry and feedback form to ask a question or give feedback (e.g. complaints, suggestions, compliments) about Canterbury DHB health services.

Before using the form please note:

Contact Canterbury DHB

Phone: 03 364 4106
Email enquiry: Use the general enquiry form

For hospital related enquiries please use the online enquiry form or telephone the hospital concerned

Canterbury DHB physical address

Canterbury District Health Board
32 Oxford Terrace
​Christchurch 8011
Map: Google Map

Canterbury DHB postal address

Canterbury District Health Board
PO Box 1600
Christchurch​ 8140​

​Board Secretariat

Phone: 03 364 4144

Information about the board and board meetings

Chief Executive's Office

Phone: 03 364 4106

Information about our leadership team

All media enquiries about Canterbury District Health Board (CDHB) should be directed to the CDHB Communications team.

For details about how to make an enquiry see Information for the media in our Health news section.

Find out how to make an official information request to Canterbury DHB.

If you already know how to make an official information request, you can use our website contact form, by selecting 'Enquiry' and then 'Official Information Act Request'.

Before you make an official information (OIA) request, you can check the OIA responses in our Document library to see if your query has already been answered.

Send us appointment enquiries using the email address on your appointment letter or the online contact form.

If you need to cancel your surgery or appointment, please call the phone number on your appointment letter as soon as possible and let the department know.

You have the right to see your health record and other information Canterbury DHB (CDHB) holds about you.

There are three ways to get in touch and request a copy of your own medical records / patient information from the CDHB Patient Information Office:

  1. Complete and return a Release of Health Information form with a copy of your identification (needs to be formal identification such as a drivers licence or passport)
  2. Phone the CDHB Patient Information Office: 03 378 6907
  3. Email the CDHB Patient Information Office: patientinformation@cdhb.health.nz

The Patient Information Office is located in the entrance foyer at Christchurch Hospital.

Suppliers of services to Canterbury DHB can email invoices, statements and accounts related enquiries to accountspayable@cdhb.health.nz 

Use the New Zealand Relay service

What is NZ Relay?

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are confidential, your conversation and information is are kept private and secure.

How NZ relay works

Pick from a list of all services on the NZ relay website,  or you can pick the NZ relay service by identifying a service that best suits your needs.

You can type, sign or speak to the NZ Relay Assistant. The NZ Relay Assistant will:

  1. Tell the CDHB staff member what you have said to them
  2. Tell you the CDHB staff members response

 

Page last updated: 6 October 2021

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