VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Contact us

Ways to visit or get in touch

Click a button below or scroll down for information about contacting a hospital or other services.

Contacting us

Ways to contact a hospital or Te Whatu OraHealth New Zealand Waitaha Canterbury (formerly Canterbury DHB).

To find out about a patient in hospital, please call the hospital's patient enquiries number below, you can find out more about visiting patients in our Patients and Visitors section.

Ashburton Hospital: 03 307 8450

Burwood Hospital: 03 383 6836

Christchurch Hospital: 03 364 0600

Christchurch Women’s Hospital: 03 364 4309

Hillmorton Hospital: 03 337 7969

Kaikōura Health: 03 319 3500

The Princess Margaret Hospital: 03 337 7800

ALL other hospitals and health facilities

Unable to visit someone in hospital in Canterbury? We can help you stay connected.

Our volunteers can make sure your message gets to them. Please email your message/pictures to patientlink@cdhb.health.nz stating the following information:

  • Who it is from
  • Who it is for
  • Which hospital/ward they are in

Find Christchurch Hospital phone numbers listed below. Phone numbers and contact details for other hospitals and health services are listed on our hospital pages and in our health services directory

  • Christchurch Hospital General Enquiries: 03 364 0640 or Christchurch Hospital Patient Enquiries: 03 364 0600
  • Christchurch Women's Hospital General Enquiries: 03 364 4699 or Christchurch Women's Hospital Patient Enquiries: 03 364 4309

Use the enquiry and feedback form to ask a question or give feedback (e.g. complaints, suggestions, compliments) about Te Whatu OraHealth New Zealand Waitaha Canterbury health services.

Before using the form please note:

Contact Te Whatu Ora – Health New Zealand Waitaha Canterbury

Phone: 03 364 4106
Email enquiry: Use the general enquiry form

For hospital related enquiries please use the online enquiry form or telephone the hospital concerned

Physical address

 Te Whatu OraHealth New Zealand Waitaha Canterbury
32 Oxford Terrace
​Christchurch 8011
Map: Google Map

Postal address

 Te Whatu OraHealth New Zealand Waitaha Canterbury
PO Box 1600
Christchurch​ 8140​

District Director's Office

Phone: 03 364 4106

Information about our leadership team

All media enquiries about Te Whatu OraHealth New Zealand Waitaha Canterbury should be directed to the Communications team.

For details about how to make an enquiry see Information for the media in our Health news section.

Please send your request via email to hnzOIA@health.govt.nz; or post your request to:

Official Information Act request
Te Whatu Ora / Health New Zealand,
PO Box 793,
Wellington 6140

When sending an OIA, please identify clearly that your OIA request is specific to Waitaha Canterbury or Te Tai o Poutini West Coast.

You can find out more about how to make an OIA request on www.tewhatuora.govt.nz 

Send us appointment enquiries using the email address on your appointment letter or the online contact form.

If you need to cancel your surgery or appointment, please call the phone number on your appointment letter as soon as possible and let the department know.

You have the right to see your health record and other information that Te Whatu Ora holds about you.

There are three ways to get in touch and request a copy of your own medical records / patient information from the Patient Information Office:

  1. Complete and return a Release of Health Information form with a copy of your identification (needs to be formal identification such as a drivers licence or passport)
  2. Phone the Patient Information Office: 03 378 6907
  3. Email the Patient Information Office: patientinformation@cdhb.health.nz

Suppliers of services to Te Whatu OraHealth New Zealand Waitaha Canterbury (formerly Canterbury DHB) can email invoices, statements and accounts related enquiries to accountspayable@cdhb.health.nz 

You can find out more about purchase orders, payments and procurement on our Information for suppliers page.

Use the New Zealand Relay service

What is NZ Relay?

NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are confidential, your conversation and information is are kept private and secure.

How NZ relay works

Pick from a list of all services on the NZ relay website,  or you can pick the NZ relay service by identifying a service that best suits your needs.

You can type, sign or speak to the NZ Relay Assistant. The NZ Relay Assistant will:

  1. Tell the staff member what you have said to them
  2. Tell you the staff members response

 

Page last updated: 16 November 2022

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