COVID-19 (Coronavirus)

Information about changes at Canterbury DHB hospitals and health centres can be found at www.cdhb.health.nz/covid19

VISITORS TO HOSPITAL

No visitors are allowed, except under exceptional circumstances – Further details...

Last updated:
27 March 2020

  • No visitors are allowed, except under exceptional circumstances. The exceptions to the no visitor policy include:
    • A nominated person supporting a terminally ill patient through their end of life care
    • A parent/guardian who is supporting a child
    • The chosen support person of a woman who is giving birth. This does not apply to the woman’s postnatal stay however, and no visitors will be permitted during this stage of the woman’s care
  • The decision about whether exceptional circumstances apply outside of these exemptions is at the discretion of the Charge Nurse/Midwife Manager or another lead clinician.
  • Children under the age of 16 are not allowed to visit at any time.
  • All visitors will be assessed at the entry to ensure they meet the exception criteria and will be required to register their details.
  • Visitors who are unwell will not be allowed entry.

These restrictions apply to all wards and services at all times, including the Emergency Department and Intensive Care Unit.

Enquiries and Feedback Form

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This enquiry form is not for medical emergencies, and we cannot provide medical advice to you by using this form

If you require urgent medical treatment please see our After Hours and Emergency information, or if you have an urgent hospital related enquiry, please contact the hospital concerned. 

We cannot give medical advice in response to an enquiry using this form, please contact your doctor , visit an urgent care clinic, or the person in charge of your medical care.

Some health services can be contacted directly by telephone and email address rather than using this form, Canterbury DHB health services are listed on hospital pages and in the health services directory on this website.

You can use this contact form to make the following types of enquiries:

  • Enquiries about existing patient appointments, also see our preparing for your visit page
  • Requesting your patient information/records, also see our help for you page
  • An enquiry relating to a hospital, health facility or health service, also see our hospitals pages
  • General enquiries about Canterbury DHB services
  • Employment / recruitment at Canterbury DHB, also see our Canterbury DHB Careers website
  • Facilities development/building projects
  • A media enquiry, also see our information for media page
  • An official information request to Canterbury DHB, also see our requests for official information page
  • Catering/Wellfood services
  • Reporting a website problem

We want to know what we are doing well and where we can improve. Patients, family/whānau and visitors can send us suggestions, compliments or complaints using this form.

For more information about patient rights and the Health and Disability Commission Advocacy Service, see the Tell us what you think and During your visit pages, in our patients and visitors section.

Send us an enquiry or feedback

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Page last updated: 27 February 2020

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