RED

Hospital visitors don’t need a Vaccine Pass, but do need to scan in, and wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at RED according to the NZ COVID-19 Protection Framework

Last updated:
23 January 2022

The following visitor restrictions are in place for all Canterbury DHB hospitals and health facilities:

  1. All visitors need to scan in using the COVID-19 Tracer App or sign in on arrival and provide their contact details
  2. If you’re using the COVID-19 Tracer App, please ensure Bluetooth tracing is turned on
  3. All visitors must wear a surgical/medical mask. Fabric face coverings are no longer acceptable
  4. All visitors are expected to practice safe physical distancing. You should remain two metres away from people you don’t know
  5. Everyone, including visitors should practise good hand hygiene
  6. Visitors who are unwell should not be entering our facilities.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information:

Enquiries and Feedback Form

For all enquiries and feedback relating to the COVID-19 vaccinations in Canterbury please use the contact form on our COVID-19 vaccination website www.vaccinatecanterburywestcoast.nz

This enquiry form is not for medical emergencies or medical advice

If you require urgent medical treatment or advice please see our After Hours and Emergency information, or if you have an urgent hospital related enquiry, please contact the hospital concerned. 

We cannot give medical advice, please contact your doctor , visit an urgent care clinic, phone Healthline for FREE on 0800 611 116 or contact the person in charge of your medical care.

Some health services can be contacted directly by telephone and email address rather than using this form, Canterbury DHB health services are listed on hospital pages and in the health services directory on this website.

You can use this contact form to make the following types of enquiries:

  • Enquiries about existing patient appointments, also see our preparing for your visit page
  • Requesting your patient information/records, also see our help for you page
  • An enquiry relating to a hospital, health facility or health service, also see our hospitals pages
  • General enquiries about Canterbury DHB services
  • Employment / recruitment at Canterbury DHB, also see our Canterbury DHB Careers website
  • Facilities development/building projects
  • A media enquiry, also see our information for media page
  • An official information request to Canterbury DHB, also see our requests for official information page
  • Catering/Wellfood services
  • Reporting a website problem

We want to know what we are doing well and where we can improve. Patients, family/whānau and visitors can send us suggestions, compliments or complaints using this form.

For more information about patient rights and the Health and Disability Commission Advocacy Service, see the Tell us what you think and During your visit pages, in our patients and visitors section.

If you would like to change the contact information that Canterbury DHB hold about you, including your name, address, phone number and your doctor, please go to Change your contact details.

Send us an enquiry or feedback

When you see a * it means that it must be completed. Other fields are optional.

 

 

 

 

 

 

 

 

 

Page last updated: 10 January 2022

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