Enquiries and Feedback Form
This enquiry form is not for medical emergencies or medical advice
If you require urgent medical treatment or advice please see our
After Hours and Emergency information, or if you have an urgent hospital related enquiry, please contact the hospital concerned.
Reduced services over public holidays
Enquiries and Feedback sent from this form are NOT MONITORED over the Christmas / New Year period.
Older Persons Health & Rehabilitation (OPH&R) and Community Dental services correspondence will not be monitored from 5pm Friday 18 December 2020.
Christchurch Hospital Services and Specialist Mental Health Services correspondence will not be monitored from 4pm Thursday 24 December 2020.
Normal monitoring for correspondence/feedback for all services listed above resumes at 8am on Tuesday 5 January 2021.
Urgent enquiries over public holidaysIf you have an hospital related enquiry, please contact staff at the hospital concerned by telephone or in person. For medical emergencies, see our I’m not well where do I go? page.
For patients and/or their families enquiring about care and treatment: Please contact the hospital concerned by telephone or in person and ask for the Nurse in Charge of the ward in the first instance, or alternatively you can ask for the Duty Manager.
Enquiries from news media over public holidays: Please see our on-call media advisor roster
About sending enquiries to Canterbury DHB
Some health services can be contacted directly by telephone and email address rather than using this form, Canterbury DHB health services are listed on
hospital pages and in the health services directory on this website.
You can use this contact form to make the following types of enquiries:
Enquiries about existing patient appointments, also see our preparing for your visit page Requesting your
patient information/records, also see our help for you page An enquiry relating to a
hospital, health facility or health service, also see our hospitals pages
General enquiries about Canterbury DHB services
Employment / recruitment at Canterbury DHB, also see our Canterbury DHB Careers website Facilities development/building projects
media enquiry, also see our information for media page An
official information request to Canterbury DHB, also see our requests for official information page
Catering/Wellfood services Reporting a
About sending feedback (suggestions, compliments or complaints) to Canterbury DHB
We want to know what we are doing well and where we can improve. Patients, family/whānau and visitors can send us
suggestions, compliments or complaints using this form.
For more information about patient rights and the Health and Disability Commission Advocacy Service, see the
Tell us what you think and During your visit pages, in our patients and visitors section.
Changing your contact details
If you would like to change the contact information that Canterbury DHB hold about you, including your
name, address, phone number and your doctor, please go to Change your contact details. Send us an enquiry or feedback
When you see a
* it means that it must be completed. Other fields are optional.
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Page last updated: 21 December 2020
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