VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of the document library homepage, other recent documents are listed by date under these documents. 

Use the Search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. 

918 documents for "Official Information Act Response".

Transmasculine surgery

  • What is the current wait list across Health NZ for trans men waiting for top surgery?
  • In what situations is a patient prioritised for top surgery?

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More informationDownload pdf (200KB)

Waiapa building – medical air outlets in operating theatres

Please note this request has been made to both Te Whatu Ora Waitaha and Nationally as well as the Ministry of Health.

  • Please supply all design, planning information, documentation and correspondence relating to the installation of medical air outlets into the new Waipapa Operating Theatre Complex at CDHB/Te Whatu Ora Waitaha, Christchurch.
  • I am specifically interested in decisions made around the in-theatre fit out of medical air outlets, rather than installation / infrastructure outside the operating theatre.

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More informationDownload pdf (4MB)

MoH briefings regarding SMHS Forensic Service since 19 January 2022

All briefings to the Minister of Health, and any Ministry of Health staff member about the forensic mental health service since January 19, 2022.

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SMHS Forensic Service – Community Leave

  • All correspondence, briefings and reports to and from the CDHB about the forensic mental health service at Hillmorton Hospital.
  • Can I also please have the total number of times the murder accused was allowed on grounds leave and community leave.

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More informationDownload pdf (18MB)

Oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 2022

  • The annual age 5 and year 8 oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 1999.
  • Please can you send me also the same data for these towns for the years 2000 to the present, as supplied by the Community Oral Health Service.
  • Specifically, I would like to see the statistics for decayed, missing and filled teeth, and the percentages of caries-free children for both age groups.

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More informationDownload pdf (300KB)

Terminations since 2010 displayed by year

Since 2010, how many pregnancies in the district have been terminated after a scan for fetal anomalies/birth defects? Displayed by year.

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More informationDownload pdf (200KB)

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Could you outline the levels and the definitions that align with those priority levels?
  10. What is the district's definition of a mental health crisis?
  11. How much funding has been dedicated to districts' mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?

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More informationDownload pdf (300KB)

Cost of items given to public to encourage Covid vaccination

Cost of items given to public to encourage Covid vaccination since pandemic began March 2020.

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More informationDownload pdf (200KB)

Complaints of verbal sexual harassment from a patient towards another patient

  • How many complaints of verbal sexual harassment from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • How many complaints of unwanted touch from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • Can the number of complaints for both situations and years please be broken down by Grey Base Hospital, Christchurch Hospital, Christchurch Women’s Hospital and Ashburton Hospital.

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More informationDownload pdf (200KB)

Drug screens and ADHD medications

ALL official policies, guidelines, procedures, memos, or other relevant documentation (I'm not sure what technical terms you use for official process) regarding drug screens and ADHD meds used by CDHB psychiatrists when determining whether to grant special authority for controlled ADHD medications.

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Meals purchased by RMOs

  • Number of hot meals purchased by RMOs. Cost of production of 'hot meals'.

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More informationDownload pdf (300KB)

Issues based audits or investigations of mental health services carried out in 2020, 2021, 2022

All Issues based audits or investigations of mental health services carried out in DHB area in 2020, 2021 and so far this year (2022) including;

  • the name of the service and year it was audited
  • copies of the original complaint or details of whatever sparked the investigation
  • copies of the completed audit and any follow up reports.

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More informationDownload pdf (200KB)

Legality of enforcement of wearing face masks

I see that you are not allowing visitors who won't or can't wear a face mask. I fully support this. How does this apply with the legality/ discrimination against those who have gained an official face covering exemption for a medical reason or disability. My request is for any legal opinions used by the CDHB in making this decision. I am wanting this information for my own research into this matter.

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Essure devices

  • Since 2010, to July 1, 2022, how many Essure devices have been removed by the DHB.
  • Since 2010, to July 1, 2022, how many Essure devices have been removed as a result of adverse reactions and/or side effects.
  • Please include a breakdown for the reason for removal if recorded / known.

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Planned surgeries 2019 – 2022: Wait times / deferred surgeries

  • How many planned surgeries took place each month by surgical type, July 2019 – June 2020, July 2020 - June 2021 and July 2021- June 2022?
  • How many people are waiting for a planned surgery (any type)?
  • How many are waiting longer than 120 days?
  • How does this compare to the same time last year?
  • Can you also let me know for the past month, broken down by week: - how many non-urgent surgeries were supposed to be scheduled but weren't scheduled?
  • Why were they not scheduled?
  • How many non-urgent scheduled surgeries were deferred?
  • Why were they deferred?

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More informationDownload pdf (500KB)

Radiology equipment

  • Radiology equipment MRI / CTs: Number of MRI machines within your DHB (split by number per hospital, if relevant)
  • Number of CT scanners within your DHB (split by number per hospital, if relevant)
  • The year in which each of your MRI machines was purchased (in order to calculate age of machine)
  • The year in which each of your CT scanners was purchased (in order to calculate age of machine)
  • If calculation of each machine's age (MRI & CT) is not easily done then an average age of machines, by MRI & CT, is an acceptable alternative.

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Obstetrics / Gynaecology / wait times

  • How many FTEs in total are there in your obstetrics and gynaecology department, and how many roles are vacant?
  • Please state this by speciality (gynaecologist, nurse, etc)
  • How many women/people are currently waiting for a gynaecology appointment?
  • Please state how many have been waiting more than four months, and how many have been waiting for more than a year. How many have seen a specialist, and how many have not been seen at all?
  • If your hospital prioritises these cases (urgent, semi-urgent, routine etc) please state these categories, and how many women are waiting in each. Please also give an example/list of how each category is defined (not for every patient, just the types of health issues that would fall into those in general)
  • What is the average wait time, and what is the shortest? Please state the longest five wait times and what they are waiting for (symptoms or issue, eg. bleeding or cancer surgery)
  • Please outline what your DHB is doing to care for these women or speed up their treatment, including providing copies of any action plans developed.

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Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

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Automatic number plate recognition (ANPR)

Does Waitaha Canterbury have any cameras with automatic number plate recognition (ANPR)?

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More informationDownload pdf (200KB)

Maternity/Neonatal related data for January – June 2022

For the first six months of 2022:

  • The number of miscarriages
  • The number of ectopic pregnancies
  • The number of molar pregnancies
  • The number of live births
  • Number of perinatal deaths and neonatal deaths.

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More informationDownload pdf (300KB)

Number of people a year in seclusion for years 2016-2022

Specialist Mental Health Service - The exact number of people per calendar year (of people in seclusion at the then DHB), not in a graph, just the raw data. 2016 – 2022 YTD.

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More informationDownload pdf (300KB)

Mental health assessment for community leave

How many patients from the same secure unit where the man accused of murder on Saturday are/have been granted community leave, and what assessment is done before this kind of leave is granted?

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More informationDownload pdf (300KB)

Tāngata Ora Our People Survey

Tāngata Ora | Our People Survey - Can you provide a breakdown of the survey by department?

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More informationDownload pdf (300KB)

Ashburton Hospital / Trusts / bequests

Use of Trust / donated funds held in respect of the Ashburton Hospital and Tuarangi Home both of which are in Ashburton.

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Mental health nursing vacancies

Te Whare Manaaki: Of the 32 nursing staff, how many have a minimum of two years experience on a forensics mental health unit? How many staff are currently off sick as a result of an assault injury?

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Assaults on staff, details about units where staff were assaulted 2020-22

Follow up to response 10895 - re assaults by patients on staff.

  • Can you please provide the actual numbers for each unit?
  • Can you provide the same data for the previous year?

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RE Sockburn murder and Hillmorton Hospital

RE the stabbing/murder in Sockburn on 25/06/2022 - request any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, and following a police incident (stabbing/murder) in Sockburn on Saturday 25th June.

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RE: Murder accused and the incident on 25 June 2022

Information about the murder incident on 25/06/2022.

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Autism Spectrum Disorder

Autism Spectrum Disorder: Number of assessments, diagnoses, waitlist

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Staff who are working and knowingly have Covid-19

The number of front line medical staff including nurses, doctors and all hospital staff that the Ministry has in circulation who are currently working and knowingly have Covid-19 by the Ministry.
I would like this data for the months of Jan, Feb, March, April, May 2022.

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Transition of DHB to Health New Zealand

What happens to the DHB from the 1 July with the new Health NZ coming?

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Health Partners Consulting

In each of the financial years ended June 30 2010, 2011, 2012, 2013, 2014 and 2015 were Health Partners Consulting engaged by the DHB to undertake any reviews, projects or other activities or work, what was the purpose of each review, project, or other activity or work, and how much was paid to Health Partners Consulting for each review, project, or other activity or work?

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Hillmorton Hospital banned items procedure

I am seeking the job classification/designation of persons involved in the development and authorisation of the following polices:

  • Search for and removal of banned items procedure (2400052)
  • Te Awakura Safety Protocols (2400125)
  • Both policies are associated with Hillmorton Hospital.

If there were lay people or people not employed by the hospital involved and I include volunteers, advocates, consumers but not limited, I would like these people to be identified and included in my request.

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Admissions to Hillmorton Hospital and policies regarding patient property

Total patient admissions numbers to each unit ( North, South, East and West Inpatient Units) at Te Awakura, Hillmorton Hospital between the periods of January 1 2022 and 31st May 2022. I am also requesting during the same period and same units at Te Awakura, Hillmorton Hospital, the following information in regards to the following policy: Search for and removal of banned items procedure (2400052). The total monthly amounts for each unit, as documented in patient notes of the following 2 items: Grounds for personal and property searches? And any evidence to support patient consent being obtained or denied.

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Eating Disorders Service

  • What are the Eating Disorder Clinical Guidelines for decision making around which referrals are accepted into SIEDS outpatient team, or referred to Caf South/North outpatient team, or other adult mental health services?
  • What are the numbers for referrals for Eating Disorder support through SIEDS for 2017 - 2021 (broken in to year groups), and the breakdown of which pathway the referral was eventually directed (SIEDS outpatient team, Caf outpatient team, or other adult community support)?
  • What are the numbers of patients that are not accepted to direct SIEDS outpatient support, who then later require inpatient care in C Ward from 2017 - 2021?
  • How many complaints have been received regarding wait times, or inability to access SIEDS support (both inpatient and outpatient) from 2017 - 2021?
  • What are the clinical guidelines around discharge from C Ward?
  • What are the wait times for access to inpatient care in C Ward 2017 - 2021 (average wait, longest wait, shortest wait, broken in to year groups)
  • How many regional admissions are there to C Ward (2017- 2021)?
  • What is the policy around using the Mental Health Act for people to receive inpatient treatment in C Ward for Eating Disorder support?
  • How many people have been under the Mental Health Act for Eating Disorder Support from 2017 - 2021? (broken into year groups, and aged under 18 and over 18).
  • What is the policy around repeated use of the Mental Health Act for C Ward admissions?
  • Is there a policy stating that the Mental Health Act can only be used once?
  • What are the clinical guidelines for care of people diagnosed with severe and enduring Anorexia?
  • How many inpatient beds will be available in the new hospital based at Hillmorton?
  • Will the new ward be a closed or open ward?
  • Will the new ward be combined with the Mothers and Baby’s ward or separated?

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More informationDownload pdf (300KB)

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Page last updated: 23 November 2022

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