ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of this page, other recent documents are listed by date under these documents. 

Use the search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. Some popular document types are listed below:
All Meeting Minutes and Agenda
OIA Responses

896 documents for "Official Information Act Response".

Correspondence regarding the resignation of David Meates and members of the EMT

  • All correspondence between David Meates and the board in the past three months.
  • A copy of David Meates resignation letter, and the resignation letter of all the other executives.
  • The minutes/ agenda and any documents presented at the emergency board meeting last week.
  • Any correspondence between board members and the ministry of health or minister of health regarding the resignations of the senior executives.
  • Any correspondence between the CDHB executive management team and the board/Lester Levy regarding cost-saving measures being considered as part of the 2020-21 annual plan.
  • Any communication from the Clinical Leaders Group regarding the resignations to the board or others in the CDHB management.

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More informationDownload pdf (51MB)

November 2017 PWC 10 Year Forecast

Review of Canterbury DHB 10 Year Plan assumptions undertaken by PWC and sent to Justine White in November 2017.

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More informationDownload pdf (10MB)

Correspondence David Meates, MoH, Sir John Hansen and Lester Levy

  • Copies of correspondence between Mr Meates and the DHB board chairs (Dr John Wood and then Sir John Hansen) between 1 January 2019 and 5 August 2020.
  • Copies of correspondence between Mr Meates and crown monitor Lester Levy between 14 June 2019 and 5 August 2020.
  • Copies of correspondence between Mr Meates and the Ministry of Health between 1 January 2019 and 5 August 2020.

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More informationDownload pdf (20MB)

Board meetings minutes August-September 2020

All the CDHB Board meetings held in August and September 2020, under the OIA. 4/8/2020, 12/8/2020, 20/8/2020, 17/9/2020

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More informationDownload pdf (2MB)

Final EY Report June 2020 and EMT response

A copy of the final EY report tabled / presented to the Board and/ or QFARC between June - September 2020.

A copy of the Executive Management Team (EMT) response to the EY report tabled / presented to the Board and / or QFARC between June - September 2020

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More informationDownload pdf (400KB)

Specialist locums spend in last five-years

DHB spend on locums for medical specialists every year for the past five years. i.e. General surgery, Orthopaedics, Enterology, Gynaecology, Ophthalmology, Urology, Cardiology.

Total locum spend year by year over this period, as well as the total internal staff spent on specialists for the same periods?

What is the size of the population the DHB serves and what is its annual operating budget? It would also be helpful to have explanations for higher (or lower) than usual locum costs for particular periods and whether or not the DHB offers limited services in respective departments.

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More informationDownload pdf (400KB)

RMOs who are Australian citizens or who have trained in Australia

How many RMOs employed by the DHB are Australian citizens or graduates of an Australian Medical School and a breakdown of these employees stating whether each one is a house officer or registrar and their specialty.

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More informationDownload pdf (300KB)

Maternity cot capacity

Maternity - What are the additional costs associated with increasing cot capacity above budget? Cost of sending a woman away to give birth, including flights - over last five years. Comparing cost of sending a woman away to give birth and cost of increasing capacity, which one is cheapest?

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More informationDownload pdf (300KB)

Occupational Therapists

Occupational therapists: headcount, FTE, annual leave taken. Continuing professional development Budget and Spend 2018/2019 and 2019/2020

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More informationDownload pdf (500KB)

EY costs

Total cost of EY work commissioned by CDHB Board over past year.

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More informationDownload pdf (400KB)

EY contract, costs, reports and correspondence

From the start of 2019 to today’s date, details of all work the board has engaged EY to do.

  • Please list each engagement by date and provide details of the board’s request, including letters of engagement and terms of reference.
  • Please state what kind of procurement process was used for this work.
  • How much has EY invoiced to date for this work?
  • Please provide copies of any reports produced by EY from this work.

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More informationDownload pdf (12MB)

Canterbury DHB Annual Reports 2001-2008

All annual reports from financial year 2001/2002 - 2007/2008.

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More informationDownload pdf (20MB)

Bowel Cancer Screening Programme

Canterbury DHB's Readiness report / assessment for the Bowel Cancer Screening Programme.

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More informationDownload pdf (300KB)

Correspondence between David Meates and Canterbury DHB

Any correspondence between David Meates and Canterbury DHB between Sept 14th and October 6th 2020

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More informationDownload pdf (300KB)

Medical Oncology staffing and leave management

Questions around Medical Oncology staffing numbers, leave taken by staff, and type of leave taken by staff.

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More informationDownload pdf (200KB)

Drinking water at Princess Margaret Hospital

Monitoring and test results of the drinking water at The Princess Margaret Hospital.

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More informationDownload pdf (100KB)

Burwood pain management service

Follow up to our previous response 10233 January 2020. This request is related to the proposed budget review for the Burwood pain management service for 2021/22 and out years. The Australian and New Zealand College of Anaesthetists (ANZCA) Faculty of Pain Medicine (FPM) is seeking any documentation (emails, reports and executive and board briefings and planning papers) that consider:

  • The Board and management decision-making and prioritisation in their consideration of budget changes as they relate to the pain management service at Burwood hospital.
  • Details of the proposed budget review including any timelines, cost benefit analysis, staffing plans and communications plans.
  • The impact it will have on the pain management service at Burwood Hospital.
  • How CDHB will maintain the current service levels with such significant financial changes.
  • Whether pain management services are considered mandatory by the CDHB.
  • What steps is the DHB taking to improve chronic pain services.
  • Your response will also update figures provided to FPM in your response dated 19 December 2019.
  • To update this information please provide data on:
    • Budgeted and actual expenditure in 2019/20.
    • Number of pain specialists/consultants employed by the DHB.
    • Number of patients (both non-ACC and ACC patients) who received services in 2019/2020.
    • Average waiting times for an appointment following referral from a GP, or other health practitioner in 2019/2020.
    • Makeup and dedicated FTE of the multidisciplinary team workforce as at 1 September 2020.

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More informationDownload pdf (400KB)

Correspondence about Hospital facilities

All correspondence (including reports, letters, emails, texts) between the CDHB board chair Sir John Hansen, and the clinical leaders group, and Ministry of Health staff (including Crown Monitor Lester Levy) regarding hospital facilities from August 18 to September 18 2020.

All correspondence between the clinical leaders group and CDHB executive leadership team staff members regarding hospital facilities from August 18 to September 18 2020

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More informationDownload pdf (23MB)

Endoscopy consents and procedures

Endoscopy consents and procedures.

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More informationDownload pdf (200KB)

NICU capacity

RE capacity issues in NICU - any correspondence or reports from NICU clinical staff to the CDHB or senior management concerning capacity issues at NICU from 2020.

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More informationDownload pdf (2MB)

Depreciation costs and board meeting minutes from 20 August 2020

  • What is the amount paid by the CDHB in depreciation costs for its building in the financial year 2019-20 and how does this compare to the average depreciation costs of the other 19 DHBs?
  • What is the estimated figure for 2020-21?
  • How much of this relates to building paid for by insurance money?
  • A copy of the minutes of the CDHB Board Meeting for 6.8.20 and when available for 20.8.20

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More informationDownload pdf (1MB)

Fit Testing

Fit Testing Problems: What was the % of workers across the whole of the DHB who had received fit testing in the previous 12 months? What are the actual numbers for each DHB? (are some DHBs performing better than others?

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More informationDownload pdf (300KB)

Information provided to EY for reports

Documentation of what was requested by EY from the Canterbury District Health Board (CDHB) for their most recent report on the CDHB, what was supplied to EY by the CDHB and documentation of any form of reconciliation between these 2 documents.

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More informationDownload pdf (1MB)

Psychotherapists employed by Canterbury DHB 2018-2019

Psychotherapists employed by the DHB and CPD budget and spend 2018 and 2019.

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More informationDownload pdf (300KB)

Colonoscopies in the last year 2019-2020

  • Colonoscopies: How many done last year?
  • Of those, how many were outsourced to private providers and how many staff would this workload have required?
  • What was the cost of the outsourced procedures?
  • How many CDHB staff are qualified to do colonoscopies?
  • Any report on staffing requirements for endoscopy services post screening programme roll out.

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More informationDownload pdf (400KB)

Occupancy of The Princess Margaret Hospital

Number of people, staff and patients who currently occupy The Princess Margaret Hospital

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More informationDownload pdf (300KB)

Canterbury DHB Board Meeting Minutes from meeting held on 16 July 2020

  • A copy of the original contract signed by the MoH in 2012 between the CDHB and the Ministry of Health for the Building of the Acute Services Building.
  • And I would also like to request a copy of the minutes of the Board Meeting of 16.7.20

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More informationDownload pdf (1MB)

Staffing and sick leave during COVID-19 pandemic

  • How has Covid-19 affected staffing? In terms of staying home as if the slightest bit sick.
  • What was your rate of sick leave from March - September 2019 compared to the same period 2020?
  • How has the DHB managed this?
  • What was the DHB's average occupancy rate for March - September 2019 compared to the same period 2020? Can this please be broken down by month rather than lumped together.
  • Has this resulted in the DHB having to activate an action plan or escalation plan for wards? i.e. adults being put on children wards where there is more staffing etc.

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More informationDownload pdf (1MB)

Concussion, head injury protocol

Protocols for: concussion clinic, assessment of patient with head injury Ashburton Hospital, referral for transfer from Ashburton Hospital to Christchurch Hospital with head injury/concussion, referral for MRI from Ashburton Hospital for patient with head injury/concussion.

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More informationDownload pdf (1MB)

HDU and CCU beds and negative isolation pressure rooms

Updated information as of Aug/Sept 2020 how many HDU/CCU beds and negative isolation pressure rooms at DHB.

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More informationDownload pdf (300KB)

First specialist assessments, emergency department presentations, and hospital capacity 2019-2020

For the period September 1 2019 to August 31 2020, a weekly breakdown of the following information:

  1. ED presentations
  2. Overall hospital capacity
  3. The overall number of referrals received for first specialist assessments for planned care, and the number of FSA that took place (clarified as Medical / surgical FSAs).

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More informationDownload pdf (1MB)

Community pharmacy funding

How much of the total $18m was allocated to Canterbury Pharmacies? How much has been spent to date 9/9/2020).

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More informationDownload pdf (400KB)

Colonoscopy waiting lists 2018-2020

Information regarding colonoscopy waiting lists and referrals 2018-2020

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More informationDownload pdf (1MB)

Ernst Young Report 2019

  • Provide final future focused operational plan produced by EY into the CDHB co-commissioned by Canterbury DHB and MoH as mentioned in the July 2019 Board agenda.
  • Provide the executive management teams response to above.

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More informationDownload pdf (300KB)

Board Minutes from 19 March 2020 and 16 July 2020

Board minutes, including the public-excluded sessions, from March 19 and July 16 2020.

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More informationDownload pdf (5MB)

Ophthalmology referrals and services

Ophthalmology referrals, wait times, procedures, and services.

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More informationDownload pdf (1MB)

Correspondence regarding EY Report

All requests for reports by the board chair or any board member to EY since July 16, 2020
All reports provided to the board by EY since July 16, 2020.
All correspondence, including texts, emails, and conversations between Minister of Health Chris Hipkins and board chair Sir John Hansen from August 21-26.

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More informationDownload pdf (400KB)

Cost of EY Report

Sir John Hansen has commissioned an external review/report. I’m concerned about this costly process coming at a time when he and the board are talking about cutting costs.
How much has the Ernst Young report that Sir John Hansen commissioned cost to date? What clinical experience or relevant health sector experience Sir John Hansen has?

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More informationDownload pdf (300KB)

Smoking and ethnicity data

Aggregate data: smokers, admissions and ethnicity.

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More informationDownload pdf (1MB)

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Page last updated: 15 July 2022

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