VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Key plans and reports are listed at the top of the document library homepage, other recent documents are listed by date under these documents. Please note: Many publications in our document library are now historic district health board documents, rather than current information. You can find up-to-date national publications, including responses to OIA requests on the Te Whatu Ora national website

Use the Search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. 

1313 documents.

HDC Complaints

Information regarding the number of Health and Disability Commissioner HDC complaints which resulted in disciplinary action or resulted in a review of hospital policy at Canterbury Coast District Health Board in the last three years.

Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

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More informationDownload pdf (6MB)

Funding personal care for children, under 65’s, and over 65s

Individualised funding personal care and respite policy / service specifications for Children, under 65's, and over 65s.

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More informationDownload pdf (20MB)

Patient Care Revenue

Total patient care revenue actual vs budget as reported in the Statement of Comprehensive Revenue and Expense.

Please provide the breakdown of the budget totals for Patient Care Revenue as reported in the financial statements for the following years: 2015, 2016, 2017, 2018, 2019, 2020, 2021.

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More informationDownload pdf (300KB)

Equipment purchased for cataract surgery

The amount paid for intraocular lenses, the type of intraocular lenses purchased and the volume ordered per year for the last five years.

The amount paid for viscoelastics, surgical blades and sutures for cataract surgery.

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More informationDownload pdf (400KB)

Surgery thresholds

Surgery threshold for: Endometriosis laparoscopic surgery, Knee replacement, hip replacement and whether any surgery thresholds have changed in the last five years at your DHB?

Can this include what the threshold change was and for what surgery.

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More informationDownload pdf (300KB)

Māori & Pacific Fertility Services

How many Māori and Pacific Island women (both as a figure and a percentage) received publicly funded fertility treatment through the DHB over the past two years.

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More informationDownload pdf (300KB)

Maintenance, refurbishment and complaints about hospital facilities in the last three years

How much funding has been spent on refurbishment and/or maintenance of the services at TPMH in the past 3 years, broken down by service, year and type of work.
How many complaints has the CDHB received in the past 12 months regarding facilities at TPMH, Hillmorton, and Parkside. Can you provide the complaints and the responses from the CDHB?

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More informationDownload pdf (1MB)

EY Report, June 2020

A copy of the Ernst Young Report costing $240,000 and examining the drivers of the Canterbury DHB deficit.

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More informationDownload pdf (450KB)

EY and Deloitte reports

Follow up to response to 10432. Request for EY and Deloitte reports.

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More informationDownload (400KB)

Firearms injuries since 2016

People treated for firearm injuries since January 2016?

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More informationDownload pdf (300KB)

Temporary fencing

Temporary fencing utilised since 2010 earthquakes: cost, supplier, tender process, length of time in place, how many kilometres of fencing, repairing vandalism i.e. graffiti, lifespan of fencing.

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More informationDownload pdf (400KB)

Information about terminations

  • What is the maximum gestation accepted for an abortion at your facility?
  • What was the gestational age of the oldest unborn child terminated at your facility since 2010?
  • Why, in the rare event that a child is born alive in an abortion at your facility is it not provided with the care that is mandated by the MoH?

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More informationDownload pdf (300KB)

Māori and Non-Māori Mental Health Services

For Māori and non-Māori referred to MH Services: referral numbers for each service, psychiatric diagnoses / how many engaged with a psychologist / number prescribed medication.

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More informationDownload pdf (450KB)

Waiting list for surgeries

CDHB - Waiting list GP referrals and waiting list for surgery for the following:

  • Knee Replacement
  • Hip Replacement
  • Hysterectomy
  • Bariatric Surgery
  • Breast Reconstruction

Could you please provide the length of time for patients on the waiting list who was referred in the Canterbury region for the following:

  • CT/MRI/PET Scans
  • Colonoscopy

Could you please provide the average wait time for patients being treated with the following cancers:

  • Lung
  • Bowel
  • Prostate
  • Breast
  • Cervical
  • Skin 

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More informationDownload pdf (400KB)

PPE for Nurses at Sudima Hotel

Two workers at Sudima who tested positive. Provide a description of the full PPE that the nurses were wearing. Copy of standard operating procedures provided and staff training manuals provided to the nurses for testing Covid infected people.

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More informationDownload pdf (7MB)

Alcohol related harm

  • Alcohol related harm: 2015-2020 Ytd: number of people treated / Age / Ethnicity.
  • Number of people admitted / age/ ethnicity. Number of people who died from alcohol related harm and the cost for each person who was treated for alcohol related causes.

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More informationDownload pdf (1MB)

Sensitive Expenditure

  • Sensitive expenditure: Gifts, Koha, Tips/gratuity, Hospitality/entertainment, Alcohol, Air travel / domestic and international, Accommodation / international and domestic, Taxis/corporate vehicles, Rental cars, Moving expenses, Parking/traffic offences, Christmas functions, Social clubs.
  • All correspondence for 2018, 2019 and 2020, both internal and external, including emails, letters, text messages, reports, advice etc, relating to concerns around sensitive expenditure. This should include all correspondence involving your relevant government department or agency and the Office of the Auditor General.

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More informationDownload pdf (7MB)

Non-Resident Foreign Debt

  1. Non-resident/foreign debt last five years?
  2. How much paid and how much left owing?
  3. How much written off in each of those years?
  4. Largest bill and what was it for?
  5. What was largest unpaid bill in that period and what was it for?
  6. Can you break down costs by type of treatment?

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More informationDownload pdf (300KB)

Staff meal entitlements and costs

  • Which staff get meal entitlements?
  • How many staff does this include?
  • What meal entitlements do they get?
  • Are there limits or rules regarding these entitlements. If so, what are they?
  • Could I please have the total amount spent on meal entitlements for staff every year for the last five years?
  • Every year for the last five years could I have how many meal entitlement transactions were made?
  • Of those five transactions, what was purchased in each one?
  • What are the five most popular items that have been ordered in the last year and how many times have they been ordered each?

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More informationDownload pdf (400KB)

Remuneration and salaries of medical staff

  • Average annual remuneration paid to the 20 highest-paid clinicians, broken down by gender (into number of men and women in this set of 20, and the average salary paid to each gender).
  • Average annual remuneration paid to the clinical heads of department, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The average annual remuneration paid to full-time surgeons , broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The average annual remuneration paid to part-time surgeons, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The average annual remuneration paid to full-time Senior Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The average annual remuneration paid to full-time Resident Medical Officers, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The average annual remuneration paid to full-time ED nurses, broken down by gender (into number of men and women in this set, and the average salary paid to each gender).
  • The number of sexual harassment, gender discrimination or bullying complaints each year for the last five years (Jan to Dec, including 2020 YTD), with a brief outline of each compliant and a breakdown by gender.
  • Any reports, documents, correspondence, legal advice or emails (both internal and external) regarding: gender pay gap, gender bias, and/or sexual harassment and gender discrimination between January 2015 to September 2020.

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External financial reports

How many external reviews/reports that relate to the financial management of the CDHB have been commissioned in the last three years, and what was the cost of each review/report?

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More informationDownload pdf (300KB)

Incidents involving staff members 2017- 2020

Date/numbers/figures of all incidents involving any DHB staff member (including contractors or causal workers) being harassed or, physically or verbally assaulted by a patient from any ward/area under the DHB’s jurisdiction in the last three years to date (07/12/2017 – 07/12/2020).

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More informationDownload pdf (350KB)

Hospital Advisory Committee (HAC) Meeting Agenda – 28 January 2021

The Hospital Advisory Committee (HAC) meets approximately every 3 months.

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More informationDownload pdf (4MB)

Disability Steering Group (DSG) Meeting Minutes – 22 January 2021

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

International Mariners Quarantine

Managed isolation and quarantine of international mariners including a report related to their stay in October 2020.

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More informationDownload pdf (48MB)

QFARC Minutes 29 September 2020

The Minutes relating to Quality, Finance, Audit, and Risk Committee (QFARC) meeting 29/9/2020. Items. 4 - 9.

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More informationDownload pdf (1MB)

Total Recordable Injury Frequency Rate

Please provide Total Recordable Injury Frequency Rate (TRIFR) data reported by DHB from 2013 to Nov 2020 by month and year.

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More informationDownload pdf (1MB)

Māori Non-Māori Mental Health Services

  • How many non-Māori are currently on a waitlist for psychological intervention with a psychologist?
  • Māori specific MH - Criteria for acceptance into service?
  • Number of referrals 2019/20 FY?
  • Referrals for each service / diagnosis?
  • Referrals accepted in absence of psychiatric diagnosis?
  • Referral declined and reasons?

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More informationDownload pdf (400KB)

SARS Cov-2 testing on mariners

Regarding the ‘new strain’ of the SARS CoV-2: Has any evidence of that viral strain been forensically checked for, on the 3 vessels involved and were any of the cargos transporting frozen foodstuffs, fluids, chemicals, or containing medical supplies?

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Bariatric surgery funding in last 5 years

  • Number of bariatric surgeries publicly funded by CDHB in last five years?
  • How much funding was provided by the CDHB?
  • The number of people on the wait list for bariatric surgery?

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More informationDownload pdf (5MB)

Primary birthing units in Rolleston and central Christchurch

All and any reports and correspondence re new primary birthing unit in Rolleston and/or central Christchurch in the past three years.

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More informationDownload pdf (10MB)

Mana Ake KPIs

All Mana Ake KPIs. Who is the project owner for Mana Ake in Canterbury? What governance meetings are held? When are the next three scheduled? Who chairs this meeting. All Terms of Reference associated with mana ake?

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More informationDownload pdf (1.5MB)

Charging non-residents for health services

How many foreign nationals (non-resident) have been charged by public health system between 1/4/2019 and 31/3/2020.

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More informationDownload pdf (1MB)

MKWCT In – Komiti Board Hui – 15 December 2020

Manawhenua Ki Waitaha (MKWCT) Board Meeting Minutes.

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More informationDownload pdf (300KB)

PHO services agreement regarding after-hours services

  1. Does your DHB have a current plan or strategy for the provision of After-Hours / Urgent Care Services as defined in the PHO Services Agreement?
  2. As a DHB, do you directly provide or fund that meets the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  3. Within your DHB district, do PHOs (or equivalent bodies) directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  4. Are General Practices within your DHB district required to fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  5. Are General Practices within your DHB district required to participate in an urgent care / after-hours / on-call roster in order to meet their Urgent Care Services obligations?

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More informationDownload pdf (400KB)

Solicitor seeking patient records

Solicitor seeking access to any records for patient on behalf of step child and grandchildren.

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More informationDownload pdf (300KB)

Canterbury DHB Board – Meeting Agenda – 17 December 2020

The Canterbury DHB Board meet approximately every month. Board agenda papers are usually published two days before a board meeting.

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More informationDownload pdf (4MB)

Employment Relations Authority (ERA) hearings

  • In the past two years to date how many Employment Relations Authority (ERA) hearings has the CDHB lost?
  • How much money has the DHB paid to former staff members who have laid personal grievance claims against the DHB?
  • How many cases has Chris Jury been involved in where the DHB has lost following an ERA hearing?

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More informationDownload pdf (400KB)

Misconduct of staff at MIQs

  •  The number of staff at managed isolation or quarantine facilities (MIQs) investigated for alleged misconduct, broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken, and the nature of the staff member (e.g. NZDF staff member, private security guard etc).
  • An overview of instances where staff at MIQs were investigated for alleged personal impropriety with guests (returnees), broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken.

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More informationDownload pdf (400KB)

Showing 481-520 of 1313 results, page 13 of 33.

Page last updated: 24 January 2024

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