VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Document Library

Our latest key plans and reports are listed at the top of the document library homepage, other recent documents are listed by date under these documents. You can also find many national publications on the Te Whatu Ora national website.

Use the Search menu (left) to apply a filter and list documents. Each document has a document type, a summary, and topics and tags associated with it. 

1298 documents.

Medication management

RE performance ratings in your 2020 annual report: In the section of 'Pharmacy and Referred Services'. "People on multiple medications receiving medication management support".

My enquiry is how the stats are calculated and if you could provide further information regarding medication management support.

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More informationDownload pdf (200KB)

Air ambulance

Registered flight nurses, inter-hospital transfers by air, cost of inter-hospital transfers by air, number of flights etc, cost sharing for inter-hospital transfers by air. 

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Immunisations for Maori and Pacific children, information about vaccine hesitancy

Immunisations for Maori and Pacific children / vaccine hesitancy including in relation to the Covid vaccine.

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More informationDownload pdf (1MB)

Intensive Care Unit (ICU) Capacity from March 2020 to September 2021

  1. ICU / Intensive Care Unit / Capacity 1. Since March 2020 and by each month thereafter, the number of fully staffed/operational ICU beds available, ICU capacity, a breakdown of all ICU staff (such as numbers of ICU nurses) and any vacancies, and how many surgeries were rescheduled or postponed/cancelled.
  2. Since March 2020, copies of any reports, documents or briefings that include information about ICU capacity, including (but not limited to) in relation to Covid-19, such as contingency plans to scale up capacity.
  3. Since March 2020, copies of all correspondence with the Ministry of Health regarding critical care and ICU, in relation to Covid-19, such as confirmation of current capacity and plans to scale up capacity.

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More informationDownload pdf (1MB)

Canterbury DHB Board – Meeting Agenda – 21 October 2021

The Canterbury DHB Board meet approximately every month. Board agenda papers are usually published two days before a board meeting.

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More informationDownload pdf (5MB)

Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Hospital Advisory Committee (HAC) Meeting Agenda – 7 October 2021

The Hospital Advisory Committee (HAC) meets approximately every 3 months.

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Information about OIA requests in 2021

OIA response times:

  1. From 1 January to 30 June 2021, how many OIA requests did your agency receive?
  2. From 1 January to 30 June 2021, what was the average OIA response time, in working days (including any extension time)?
  3. From 1 January to 30 June 2021, what was the longest OIA response time, in working days (including any extension time)?
  4. From 1 January to 30 June 2021, what percentage of OIAs required a time extension?
  5. From 1 January to 30 June 2021, what percentage of OIAs were refused?
  6. From 1 January to 30 June 2021, what percentage of OIAs were partially refused or redacted?

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More informationDownload pdf (300KB)

Emergency Department Presentations during March and July 2021

Data from Christchurch Hospital A&E during the periods of A) Friday 9th July to Tuesday 13th July 2021 B) Friday 16th July to Tuesday 20th July 2021 C) Friday 23rd July to Tuesday 27th July 2021. D) Friday 19th March* to Tuesday 23rd March* 2021.

Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.: blood clots,heart issues,breathing difficulties,RSV,anaphylactic shock,Accidents

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Fossil fuels and energy efficiency

  1. A list of all hospital, mental health wards, psychiatric care facilities, rest homes & healthcare facilities as well as administrative & miscellaneous buildings the Ministry of Health knows are using fossil fuels, with a breakdown of fossil fuel type, and region.

  2. An outline of any plans that the Ministry of Health or Energy Efficiency Conservation Authority have to transition these institutions off fossil fuels, and the names of these institutions and the transition plan.

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Charity Hospital

Follow up to CDHB 10639:

Part 1: In the post-earthquake environment in Canterbury, the Charity Hospital offered its services to the CDHB, an offer that was declined. Would you please provide copies of CDHB minutes or extracts from those minutes at which this offer/s was discussed both internally and with Charity Hospital representatives and the specific reason/s why the offer/s were declined?

Part 2 (a) Is it the policy of the CDHB to discourage staff from volunteering at the Charity Hospital, instead preferring that they undertake contract work at private fee-charging hospitals? If so, would you please provide me with copies of documents which contain that policy.

Part 2 (b) Is it instead the policy of the CDHB to encourage staff to volunteer at the Charity Hospital and if so on what conditions? Would you please provide me with copies of documents which contain this information?

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Inspections of aged care facilities carried out in relation to OPCAT

Any correspondence, both internal and external, since 2020 and regarding any inspections of aged care facilities carried out in relation to OPCAT, and any documentation or reports related to any such inspections.

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Radiation therapists

Radiation therapists FTE and Headcount / vacancies, sick leave, oncology FSA as at 1/7/2021 / Wait list between FSA and first radiotherapy treatment. Numbers of hypofractionated treatments, normal and stereotactic treatments completed each month 20/21.

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Information about psychologists employed by Canterbury DHB

Psychologists: FTE/Headcount / Pay scales 1-9 / Pay scale 10 and above / Number of applications for merit progression and how many successful. 1/12/2019 - 30/6/2021

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More informationDownload pdf (300KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results April – September 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (1MB)

CanRisk Questionnaire

CanRisk questionnaire written by the Canterbury Initiative and adapted by HealthInfo clinical advisers.

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Vaccination booking system security

All of the Valentia system security reviews and booking system reviews supplied by DHBs to the Ministry.”

 

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ED admissions subsequent to COVID vaccinations

A&E presentations: 30/7/2021 - 3/8/2021. Please could I have a sex and age break down of causes for all admissions, and numbers thereof, under diagnostic headings, e.g.:

1) blood clots 2) heart issues 3) breathing difficulties, 4) RSV 5) anaphylactic shock 6) Accidents ... etc?

Please can the breakdown include numbers of people whose admissions were subsequent to vaccination and the time frames: a) In the prior 2 weeks, b) the prior week, c) the prior 48 hours, d) The prior 24 hours?

 

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COVID-19 vaccinations for people in group 3

RE Covid vaccinations Group 3: I would like statistics on whether Group 3 has been effectively prioritised in Christchurch, and specifically East Christchurch. I would also like statistics on those whose bookings were cancelled because of lockdown last week

 

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More informationDownload pdf (400KB)

Intensive Care Unit (ICU) Admissions

All data on ICU admissions including age, ethnicity, reason for admission since March 2020 to present day please.

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Hoarding

Hoarding - stats on cases dealt with, services provided/funded offered to help people with hoarding?

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More informationDownload pdf (9MB)

Information regarding children who are in care

Policies and practices, if any, regarding admitting children in care to hospital.

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More informationDownload pdf (21MB)

Staff surveys

The latest two staff surveys relating to morale, job safety, security, bullying and harassment and similar from all departments.

  • In whatever format or formats it has been communicated to senior leadership.
  • And any resulting changes from leadership including emails to staff and/or unions.

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Disability Steering Group (DSG) Meeting Minutes – 24 September 2021

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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ICU Bed Occupancy 2018-YTD 2021

ICU bed occupancy (% of ICU beds occupied or number of occupied bed days and total number of available beds) for the period 1 Jan 2018 until the most recent available date. Could this please be provided in the smallest time periods possible (days, if available, otherwise weeks, otherwise months).

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PPE COVID preparedness

MKWCT In – Komiti Board Hui – 21 September 2021

Manawhenua Ki Waitaha (MKWCT) Board Meeting Minutes.

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More informationDownload pdf (300KB)

Emergency Department RMO staffing, patient volumes and presentations

RMO FTE on ED runs 2016 and 2021, ED patient volumes last five years, ED presentations January and June 2021 by time band and day.

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Senior Medical Officers (SMOs) availability, after-hours call hours

Provide the following information identified by Department/Specialty and by Hospital – that is, Christchurch, Hillmorton, Burwood, Princess Margaret, Ashburton Hospitals.

  • Availability Allowance.
  • Average after-hours call hours.
  • Call ratio.
  • Shift patterns (where they exist).
  • Recovery Time Agreements.
  • % of Non-Clinical time

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Aged Residential Care Facilities

# Since 2020, copies of any reports received or held by the DHB that were completed in relation to OPCAT (the United Nations Optional Protocol to the Convention Against Torture) inspections of secure aged care facilities, and copies of any response to these reports.

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Charity Hospital (Christchurch)

With yet more reports appearing in The Press about the crisis that the CDHB is facing in the delivery of public healthcare, apart from surgical procedures being outsourced at considerable cost to the CDHB each year, given that Christchurch has New Zealand's first genuine charity hospital founded by Dr Bagshaw (St George's Hospital is a fee-charging society with charitable purposes while the Charity Hospital does not charge for its services),

  1. what involvement has the CDHB had with the Charity Hospital regarding the use of its facilities and volunteer surgeons? To answer that rhetorical question,
  2. would you please provide me with copies of all communications between the CDHB and the Charity Hospital from 2008 to 2021 regarding how the Charity Hospital might have assisted the CDHB in coping with its inability to provide surgical services.

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Gender reassignment hormone therapy

  • How many people were referred to the DHB for gender reassignment hormone therapy in each calendar year since 2006 until the present time?
  • What was the breakdown of ages in each of those years (youngest/oldest/median age)?
  • How many were transitioning male to female and how many female to male in each of those years?
  • How many children were referred for puberty blocking drugs in each calendar year since 2006?
  • How many people had psychological treatment for gender dysphoria in each calendar year since 2006?
  • How many people had double mastectomies (top surgery) as treatment for gender dysphoria in each calendar year since 2006?
  • What was the breakdown of ages in each of those years?

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COVID Vaccination Programme Pharmacy staff

  • The number of Pharmacy employees at your DHB that are currently seconded to the COVID Vaccination Programme and what their profession is (e.g. Pharmacist, Pharmacy Technician, Pharmacy Assistant etc.).
  • What they were paid prior to their secondment and what they are currently paid under the COVID Vaccination Programme.

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Hysterectomies over past 5 years, accepted and declined

Last five years, number of young women under 25 / hysterectomy. How many accepted and how many declined. Criteria for women under 25 to be eligible for hysterectomy.

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HIMSS Maturity Report

All original communications including briefings, reports, memos, aides memoirs, cabinet papers and texts regarding the following information:

  • Around the eight DHBs who reported HIMSS maturity levels.

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Personal protective equipment (PPE) usage and disposal

How much PPE CDHB hospitals received and disposed of during the pandemic.

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Removal of goods containing sugar from Hospitals

Follow up to response to CDHB 10640 - removal of goods being sold in CDHB Hospitals which contain sugar.

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Missed COVID-19 vaccination appointments

The number of scheduled COVID-19 vaccination appointments that were missed data to date since 1 July 2021 (i.e. since we moved to NIBS National booking system) as per our response to previous requests CDHB 10628

 

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Page last updated: 1 February 2023

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