VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

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1298 documents.

Disability Steering Group (DSG) Meeting Minutes – 31 March 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Canterbury DHB Annual Report 2021/22

The Canterbury DHB Annual Report 2021/2022 allows us to report on the progress we have made over the year towards achieving the key objectives set out in our Statement of Intent.

More informationDownload pdf (2MB)

Disability Steering Group (DSG) Meeting Minutes – 24 February 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Disability Steering Group (DSG) Meeting Minutes – 27 January 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Patient Experience Survey – Inpatient Maternity Survey Results – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (300KB)

Patient Experience Survey – Inpatient Gynaecology Survey Results – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (250KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results October – December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (1MB)

Inpatient Experience Survey – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (700KB)

Correspondence regarding patient and Sockburn murder in June 2022

Any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, from January 2022 and following a police incident (stabbing/murder) end of September or closest to 26/9 in Sockburn on Saturday 25th June 2022.

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More informationDownload pdf (14MB)

Disability Steering Group (DSG) Meeting Minutes – 25 November 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Disability Steering Group (DSG) Meeting Minutes – 28 October 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Waitaha Canterbury Inpatient Experience Survey Te Rūri Wheako- ā-Tūroro / Public Report – Inpatient Adult Survey Results April – June 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Early Childhood Education Centre (ECEC) Newsletter Public Health Nursing Service Spring/Summer 2022

Public health nurses are Registered Nurses who work with children/tamariki (and their families/whanau) around identified health concerns. Public health nurses have access to health resources, information and provide a free, mobile and confidential service.

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More informationDownload pdf (1MB)

Transmasculine surgery

  • What is the current wait list across Health NZ for trans men waiting for top surgery?
  • In what situations is a patient prioritised for top surgery?

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More informationDownload pdf (200KB)

Waiapa building – medical air outlets in operating theatres

Please note this request has been made to both Te Whatu Ora Waitaha and Nationally as well as the Ministry of Health.

  • Please supply all design, planning information, documentation and correspondence relating to the installation of medical air outlets into the new Waipapa Operating Theatre Complex at CDHB/Te Whatu Ora Waitaha, Christchurch.
  • I am specifically interested in decisions made around the in-theatre fit out of medical air outlets, rather than installation / infrastructure outside the operating theatre.

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More informationDownload pdf (4MB)

MoH briefings regarding SMHS Forensic Service since 19 January 2022

All briefings to the Minister of Health, and any Ministry of Health staff member about the forensic mental health service since January 19, 2022.

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More informationDownload pdf (4MB)

SMHS Forensic Service – Community Leave

  • All correspondence, briefings and reports to and from the CDHB about the forensic mental health service at Hillmorton Hospital.
  • Can I also please have the total number of times the murder accused was allowed on grounds leave and community leave.

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More informationDownload pdf (18MB)

Oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 2022

  • The annual age 5 and year 8 oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 1999.
  • Please can you send me also the same data for these towns for the years 2000 to the present, as supplied by the Community Oral Health Service.
  • Specifically, I would like to see the statistics for decayed, missing and filled teeth, and the percentages of caries-free children for both age groups.

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More informationDownload pdf (300KB)

Terminations since 2010 displayed by year

Since 2010, how many pregnancies in the district have been terminated after a scan for fetal anomalies/birth defects? Displayed by year.

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More informationDownload pdf (200KB)

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Could you outline the levels and the definitions that align with those priority levels?
  10. What is the district's definition of a mental health crisis?
  11. How much funding has been dedicated to districts' mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?

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More informationDownload pdf (300KB)

Patient Experience Survey – Inpatient Maternity Survey Results – July to September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (350KB)

Cost of items given to public to encourage Covid vaccination

Cost of items given to public to encourage Covid vaccination since pandemic began March 2020.

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More informationDownload pdf (200KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results July – September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (1MB)

Complaints of verbal sexual harassment from a patient towards another patient

  • How many complaints of verbal sexual harassment from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • How many complaints of unwanted touch from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • Can the number of complaints for both situations and years please be broken down by Grey Base Hospital, Christchurch Hospital, Christchurch Women’s Hospital and Ashburton Hospital.

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More informationDownload pdf (200KB)

Disability Steering Group (DSG) Meeting Minutes – 30 September 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Patient Experience Survey – Inpatient Gynaecology Survey Results – July to September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (250KB)

Drug screens and ADHD medications

ALL official policies, guidelines, procedures, memos, or other relevant documentation (I'm not sure what technical terms you use for official process) regarding drug screens and ADHD meds used by CDHB psychiatrists when determining whether to grant special authority for controlled ADHD medications.

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More informationDownload pdf (200KB)

Meals purchased by RMOs

  • Number of hot meals purchased by RMOs. Cost of production of 'hot meals'.

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More informationDownload pdf (300KB)

Issues based audits or investigations of mental health services carried out in 2020, 2021, 2022

All Issues based audits or investigations of mental health services carried out in DHB area in 2020, 2021 and so far this year (2022) including;

  • the name of the service and year it was audited
  • copies of the original complaint or details of whatever sparked the investigation
  • copies of the completed audit and any follow up reports.

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More informationDownload pdf (200KB)

Legality of enforcement of wearing face masks

I see that you are not allowing visitors who won't or can't wear a face mask. I fully support this. How does this apply with the legality/ discrimination against those who have gained an official face covering exemption for a medical reason or disability. My request is for any legal opinions used by the CDHB in making this decision. I am wanting this information for my own research into this matter.

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Essure devices

  • Since 2010, to July 1, 2022, how many Essure devices have been removed by the DHB.
  • Since 2010, to July 1, 2022, how many Essure devices have been removed as a result of adverse reactions and/or side effects.
  • Please include a breakdown for the reason for removal if recorded / known.

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More informationDownload pdf (300KB)

Planned surgeries 2019 – 2022: Wait times / deferred surgeries

  • How many planned surgeries took place each month by surgical type, July 2019 – June 2020, July 2020 - June 2021 and July 2021- June 2022?
  • How many people are waiting for a planned surgery (any type)?
  • How many are waiting longer than 120 days?
  • How does this compare to the same time last year?
  • Can you also let me know for the past month, broken down by week: - how many non-urgent surgeries were supposed to be scheduled but weren't scheduled?
  • Why were they not scheduled?
  • How many non-urgent scheduled surgeries were deferred?
  • Why were they deferred?

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More informationDownload pdf (500KB)

Radiology equipment

  • Radiology equipment MRI / CTs: Number of MRI machines within your DHB (split by number per hospital, if relevant)
  • Number of CT scanners within your DHB (split by number per hospital, if relevant)
  • The year in which each of your MRI machines was purchased (in order to calculate age of machine)
  • The year in which each of your CT scanners was purchased (in order to calculate age of machine)
  • If calculation of each machine's age (MRI & CT) is not easily done then an average age of machines, by MRI & CT, is an acceptable alternative.

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More informationDownload pdf (300KB)

Obstetrics / Gynaecology / wait times

  • How many FTEs in total are there in your obstetrics and gynaecology department, and how many roles are vacant?
  • Please state this by speciality (gynaecologist, nurse, etc)
  • How many women/people are currently waiting for a gynaecology appointment?
  • Please state how many have been waiting more than four months, and how many have been waiting for more than a year. How many have seen a specialist, and how many have not been seen at all?
  • If your hospital prioritises these cases (urgent, semi-urgent, routine etc) please state these categories, and how many women are waiting in each. Please also give an example/list of how each category is defined (not for every patient, just the types of health issues that would fall into those in general)
  • What is the average wait time, and what is the shortest? Please state the longest five wait times and what they are waiting for (symptoms or issue, eg. bleeding or cancer surgery)
  • Please outline what your DHB is doing to care for these women or speed up their treatment, including providing copies of any action plans developed.

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More informationDownload pdf (300KB)

Inpatient Experience Survey – July to September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (500KB)

Disability Steering Group (DSG) Meeting Minutes – 26 August 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

Tags

More informationDownload pdf (200KB)

Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

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More informationDownload pdf (300KB)

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Page last updated: 24 December 2019

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