VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Te Whatu Ora

1315 documents.

Early Childhood Education Centre (ECEC) Newsletter Public Health Nursing Service Autumn 2024

Public health nurses are Registered Nurses who work with children/tamariki (and their families/whanau) around identified health concerns. Public health nurses have access to health resources, information and provide a free, mobile and confidential service.

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More informationDownload pdf (3MB)

Adult Inpatient Experience Survey – July to September 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (900KB)

Early Childhood Education Centre (ECEC) Newsletter Public Health Nursing Service Spring/Summer 2023-24

Public health nurses are Registered Nurses who work with children/tamariki (and their families/whanau) around identified health concerns. Public health nurses have access to health resources, information and provide a free, mobile and confidential service.

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More informationDownload pdf (1MB)

Patient Experience Survey – Inpatient Maternity Survey Results – January to March 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (300KB)

Patient Experience Survey – Inpatient Gynaecology Survey Results – January to March 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (250KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results January to March 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (1MB)

Disability Steering Group (DSG) Meeting Minutes – 29 September 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Patient Experience Survey – Ōu Whāinga Inpatient Maternity Survey Results – April to June 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (300KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results April – June 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (1MB)

Patient Experience Survey – Inpatient Gynaecology Survey Results – April to June 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (250KB)

Maternity Quality and Safety Programme (MQSP) Te Whatu Ora Waitaha Pūrongo-a-tau Annual Report 2021-22

The Maternity Quality and Safety Programme (MQSP) Annual Report is published each year and submitted to the Ministry of Health.

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More informationDownload pdf (4MB)

Disability Steering Group (DSG) Meeting Minutes – 25 August 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (180KB)

Disability Steering Group (DSG) Meeting Minutes – 28 July 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (180KB)

Disability Steering Group (DSG) Meeting Minutes – 30 June 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

Tags

More informationDownload pdf (180KB)

Disability Steering Group (DSG) Meeting Minutes – 26 May 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (180KB)

Disability Steering Group (DSG) Meeting Minutes – 28 April 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (180KB)

Inpatient Experience Survey – January to March 2023

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (700KB)

Disability Steering Group (DSG) Meeting Minutes – 31 March 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

Tags

More informationDownload pdf (200KB)

Canterbury DHB Annual Report 2021/22

The Canterbury DHB Annual Report 2021/2022 allows us to report on the progress we have made over the year towards achieving the key objectives set out in our Statement of Intent.

More informationDownload pdf (2MB)

Disability Steering Group (DSG) Meeting Minutes – 24 February 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Disability Steering Group (DSG) Meeting Minutes – 27 January 2023

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

Tags

More informationDownload pdf (200KB)

Patient Experience Survey – Inpatient Maternity Survey Results – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (300KB)

Patient Experience Survey – Inpatient Gynaecology Survey Results – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (250KB)

Patient Experience Survey – Quarterly Report – Child Health Inpatient Survey Results October – December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (1MB)

Inpatient Experience Survey – October to December 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (700KB)

Correspondence regarding patient and Sockburn murder in June 2022

Any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, from January 2022 and following a police incident (stabbing/murder) end of September or closest to 26/9 in Sockburn on Saturday 25th June 2022.

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More informationDownload pdf (14MB)

Disability Steering Group (DSG) Meeting Minutes – 25 November 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Disability Steering Group (DSG) Meeting Minutes – 28 October 2022

The main points discussed at Disability Steering Group (DSG) meetings recorded as key messages in meeting minutes.

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More informationDownload pdf (200KB)

Waitaha Canterbury Inpatient Experience Survey Te Rūri Wheako- ā-Tūroro / Public Report – Inpatient Adult Survey Results April – June 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (600KB)

Early Childhood Education Centre (ECEC) Newsletter Public Health Nursing Service Spring/Summer 2022

Public health nurses are Registered Nurses who work with children/tamariki (and their families/whanau) around identified health concerns. Public health nurses have access to health resources, information and provide a free, mobile and confidential service.

Tags

More informationDownload pdf (1MB)

Transmasculine surgery

  • What is the current wait list across Health NZ for trans men waiting for top surgery?
  • In what situations is a patient prioritised for top surgery?

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More informationDownload pdf (200KB)

Waiapa building – medical air outlets in operating theatres

Please note this request has been made to both Te Whatu Ora Waitaha and Nationally as well as the Ministry of Health.

  • Please supply all design, planning information, documentation and correspondence relating to the installation of medical air outlets into the new Waipapa Operating Theatre Complex at CDHB/Te Whatu Ora Waitaha, Christchurch.
  • I am specifically interested in decisions made around the in-theatre fit out of medical air outlets, rather than installation / infrastructure outside the operating theatre.

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More informationDownload pdf (4MB)

MoH briefings regarding SMHS Forensic Service since 19 January 2022

All briefings to the Minister of Health, and any Ministry of Health staff member about the forensic mental health service since January 19, 2022.

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More informationDownload pdf (4MB)

SMHS Forensic Service – Community Leave

  • All correspondence, briefings and reports to and from the CDHB about the forensic mental health service at Hillmorton Hospital.
  • Can I also please have the total number of times the murder accused was allowed on grounds leave and community leave.

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More informationDownload pdf (18MB)

Oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 2022

  • The annual age 5 and year 8 oral health data from the School Dental Services for Ashburton and Methven for the years 1990 to 1999.
  • Please can you send me also the same data for these towns for the years 2000 to the present, as supplied by the Community Oral Health Service.
  • Specifically, I would like to see the statistics for decayed, missing and filled teeth, and the percentages of caries-free children for both age groups.

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More informationDownload pdf (300KB)

Terminations since 2010 displayed by year

Since 2010, how many pregnancies in the district have been terminated after a scan for fetal anomalies/birth defects? Displayed by year.

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More informationDownload pdf (200KB)

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Could you outline the levels and the definitions that align with those priority levels?
  10. What is the district's definition of a mental health crisis?
  11. How much funding has been dedicated to districts' mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?

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More informationDownload pdf (300KB)

Patient Experience Survey – Inpatient Maternity Survey Results – July to September 2022

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (350KB)

Cost of items given to public to encourage Covid vaccination

Cost of items given to public to encourage Covid vaccination since pandemic began March 2020.

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More informationDownload pdf (200KB)

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Page last updated: 23 November 2022

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