Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Canterbury Health System Quality Accounts 2018

WellNow Canterbury is our community health magazine which goes to every Canterbury mailbox twice a year. This spring edition doubles as the Canterbury Health System’s Quality Accounts, to provide a picture of how well our Health System is meeting Canterbury’s health needs, and showcase our work to improve services and standards of care.

The online-only version features a How we measure up section, charting our performance against the National Health Targets, and quality and safety markers as set by the Health Quality & Safety Commission, as well as other key measures.

You can read the full online magazine in two different formats:

View on Download PDF (5MB)

For a ‘taster’ of some of the stories inside, click on the individual links below.

Consumer experience

South Island’s only Hyperbaric Unit – not just for divers!
Upgrades to Christchurch Hospital’s hyperbaric chamber have brought the facility in line with Australasian quality standards – and made the experience much more pleasant for patients.

Prostate cancer: Making time for those who matter most
A pilot to reduce waiting times and waive unnecessary appointments has improved the experience of patients receiving prostate cancer treatment by freeing up their time.

Staying well

Avoiding a Legionnaires’ spring spike
If you’re planning on doing some spring gardening, learn about the five easy actions you can take to prevent Legionnaires’ disease when dealing with potting mix and compost.

Fush, whānau and Fresh Air
Fush eatery is the latest venue to sign up to the Fresh Air project – a collaboration between Canterbury DHB and the Cancer Society, along with more than 50 other venues in Canterbury that choose to make their outdoor eating areas smokefree.

Preventing harm

Making a big noise about the ‘silent epidemic’, hepatitis C
Approximately 50,000 New Zealanders have hepatitis C. Knowing what puts you at risk of hepatitis C and getting tested is the key to preventing long-term liver damage caused by what’s now a curable illness.

MOTOmed – keeping people mobile and moving
We illustrate how our Physiotherapy Service is using exercise machines designed to prevent muscle loss among those recovering from a stroke, and the creative way some of its staff are making exercise more engaging for patients.


Inspiring Māori health through relationships
Read how Kia Kaha Chemist is working to improve health equity and outcomes for tangata whenua by strengthening the relationship between kaumātua (Māori elders), their pharmacist, and their General Practice team.

Clearer pathway for people seeking support with alcohol or drug addiction
We take a closer look at how Christchurch Central Service is making a difference to people seeking help for addiction, and how the Service is responding to the change in the primary substances people are wanting to be free from.

Making it better

Focusing on the Canterbury Eye Service
Through hard work and collaboration, the Canterbury Eye Service reduced an overdue Ophthalmology follow-up waiting list of 3,347 patients down to 719 in one year.

Treating early-stage, inoperable lung cancer faster
A state-of-the-art radiation therapy technique delivering a high radiation dose to a very small area has reduced the number and length of appointments required when receiving lung cancer treatment, as well as the demand for specialised equipment.

Facilities redevelopment

New Outpatients now open
We celebrate the mammoth effort that has gone into getting Christchurch Outpatients ready and open for business, and cover the three principles underpinning the Canterbury DHB outpatient care model.

Acute Services building
Scheduled to open in 2019, more than 600 contractors are beginning the finishing works.

How we measure up

The National Patient Experience Survey
Check out the 2017/18 results of New Zealand’s largest health survey.

Falls prevention
Over the past year, the Canterbury Falls Prevention Programme has helped over 1,650 people aged 75+ years in reducing their risk of a fall. Read on to find out more…


Download pdf (5MB)

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Page last updated: 6 November 2019

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