All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Waitangi Tribunal Research Report about disabled Māori

Response to official information request

  1. How does the DHB involve disabled Māori in decision-making?
  2. What support (e.g. financial or travel assistance) does the DHB provide to disabled Māori to ensure they’re able to fully participate in its committees and advisory groups?
  3. Does the DHB offer the Board, statutory committees, alliance leadership teams and clinical governance groups any training to build their skills and expertise in cultural safety/competence and in disability responsiveness? Please provide evidence of this.
  4. What other mechanisms does the DHB use to ensure disabled Māori are involved in DHB strategy, policy, implementation, service design, delivery, evaluation and monitoring? Please provide any terms of reference or relevant supporting documents.
  5. What strategies and policies are in place specifically to give effect to the DHB’s obligations to disabled Māori under the following?
  6. How are the requirements for compliance with the Ministry of Health Operational Policy Framework 2018/19 met with respect to disabled Māori (especially with regard to Sections 3.9 to 3.13)?
  7. What strategies and policies are in place to ensure compliance with the following requirements?
  8. How much did the DHB spend per year for the past five financial years on health services?
  9. What proportion of the funding for disabled Māori was used to fund services (all and disability-specific services) by Māori owned, Māori governed health providers?
  10. What accountability mechanisms does the DHB use to ensure that all of the services that the DHB contracts are appropriate and effective for disabled Māori?
  11. Please provide evidence and examples of how contracts require equity for disabled Māori in workforce, and in outcomes?
  12. How does the DHB ensure disabled Māori are able to access Māori-centred health and disability services?
  13. How many complaints or letters of feedback have been received in the last five years from disabled Māori or regarding services applicable to disabled Māori? What were the issues raised and how did the DHB work to resolve them? Please provide evidence.
  14. Please provide the number of DHB employees, by category of profession
  15. What does the DHB do to build capacity and capability for disabled Māori to work in the health and disability sector?
  16. How much did the DHB spend per year, for the past five financial years, on services (including consultancy) provided by disabled Māori?
  17. What was the DHB total spend per year, for the past five financial years on services (including consultancy)?
  18. What training does the DHB offer staff to build their skills and expertise to provide appropriate services to disabled Māori, for example, cultural safety / competence training and disability responsiveness training? Please provide evidence.
  19. What proportion of the DHB’s total training budget was spent on training and development for this purpose, for each of the past five years?
  20. What proportion of staff (by profession) have undergone 1) cultural safety / competence training, 2) disability responsiveness training and 3) both cultural safety / competence and disability responsiveness training?
  21. How do DHB policies align with the UNCRPD, particularly with regard to the following articles? Please provide evidence:
  22. How do DHB policies align with the United Nations Declaration on the Rights of Indigenous Peoples? Please provide evidence.
  23. How does the DHB identify and collect information on disabled Māori and their needs (including for DHB staff)?
  24. How does the DHB determine health priorities for disabled Māori in its district?
  25. How does the DHB monitor its performance for disabled Māori compared with:
    ● Māori.
    ● Non-Māori.
    ● Disabled non-Māori.
    Please provide relevant monitoring reports for each of the past five years.
  26. How does the DHB ensure that its health promotion programmes, and that of its Public Health Units (if applicable) are appropriate and effective for disabled Māori, for example, how does it ensure its campaigns are accessible for kāpō Māori?


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Page last updated: 28 March 2019

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