VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Burwood Hospital

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11 documents.

Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

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More informationDownload pdf (300KB)

Customer Service Personnel Burwood

Job description of customer service personnel at Burwood Hospital. Salary of these workers.

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More informationDownload pdf (1MB)

Tree removal from Burwood Hospital Campus

Information about the cost of removing trees from Burwood Hospital Campus grounds.

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More informationDownload pdf (200KB)

Burwood pain management service

Follow up to our previous response 10233 January 2020. This request is related to the proposed budget review for the Burwood pain management service for 2021/22 and out years. The Australian and New Zealand College of Anaesthetists (ANZCA) Faculty of Pain Medicine (FPM) is seeking any documentation (emails, reports and executive and board briefings and planning papers) that consider:

  • The Board and management decision-making and prioritisation in their consideration of budget changes as they relate to the pain management service at Burwood hospital.
  • Details of the proposed budget review including any timelines, cost benefit analysis, staffing plans and communications plans.
  • The impact it will have on the pain management service at Burwood Hospital.
  • How CDHB will maintain the current service levels with such significant financial changes.
  • Whether pain management services are considered mandatory by the CDHB.
  • What steps is the DHB taking to improve chronic pain services.
  • Your response will also update figures provided to FPM in your response dated 19 December 2019.
  • To update this information please provide data on:
    • Budgeted and actual expenditure in 2019/20.
    • Number of pain specialists/consultants employed by the DHB.
    • Number of patients (both non-ACC and ACC patients) who received services in 2019/2020.
    • Average waiting times for an appointment following referral from a GP, or other health practitioner in 2019/2020.
    • Makeup and dedicated FTE of the multidisciplinary team workforce as at 1 September 2020.

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More informationDownload pdf (400KB)

Referrals to Burwood Pain Management Centre

The number of referrals (new and re-referrals, grouped into ACC and non-ACC funded) received for Burwood Pain Management Centre in the calendar year January 2019 – December 2019.
The number of referrals declined during that period, and the waiting times for those accepted into the service over that period, also grouped into ACC and non- ACC funded patients.
The number of people discharged over this period.

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More informationDownload pdf (300KB)

PPE at Burwood Hospital, March to May 2020

Correspondence regarding concerns or complaints about Personal Protective Equipment (PPE) / Reports regarding nurses or medical staff at Burwood Hospital speaking to journalists or media, covering the period from 15 March to 20 May 2020.

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More informationDownload pdf (15MB)

AtmosAir mattresses at Burwood Hospital

Has Burwood Hospital bought any AtmosAir mattresses in the last 12 months?

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More informationDownload pdf (300KB)

Pressure relieving mattresses, Burwood Hospital

How many beds at Burwood Hospital have pressure relieving mattresses and how many purchased in last twelve months.

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More informationDownload pdf (300KB)

Burwood Hospital patient M S Solomon

Information relating to Burwood Hospital patient Marcus Shane Solomon

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More informationDownload pdf (350KB)

Information about the Recovering from a Concussion Information Booklet

Measuring concussion severity and loss of consciousness.

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More informationDownload pdf (400KB)

Burwood Campus Detailed Seismic Assessments

The most recent detailed seismic assessments for Burwood Campus except the new building.

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More informationDownload pdf (50MB)

Showing 1-11 of 11 results, page 1 of 1.

Page last updated: 22 August 2022

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