VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Cost of healthcare

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7 documents.

Cost of ineligible patients use of intensive care services

A summary of the costs of hospital intensive care services provided to those not entitled to NZ free health care (ineligible patients). The cost summary should include reference to the number of days or hours in intensive care. Information to cover the last three years.

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More informationDownload pdf (200KB)

Non-Resident Foreign Debt

  1. Non-resident/foreign debt last five years?
  2. How much paid and how much left owing?
  3. How much written off in each of those years?
  4. Largest bill and what was it for?
  5. What was largest unpaid bill in that period and what was it for?
  6. Can you break down costs by type of treatment?

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More informationDownload pdf (300KB)

Charging non-residents for health services

How many foreign nationals (non-resident) have been charged by public health system between 1/4/2019 and 31/3/2020.

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More informationDownload pdf (1MB)

Cost of outsourced surgery June 2018 – January 2020

Cost of outsourcing surgery to private theatres from June 2018 to January 2020.

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More informationDownload pdf (500KB)

Debt incurred by ineligible patients

Total amount of debt incurred in treating foreign, ineligible patients 2014/2015-2018/2019. Number of patients. Recovery of debt?

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More informationDownload pdf (800KB)

Cost of treatment for people not eligible for public health services

Total annual costs over the past five financial years of treatment for people not eligible for publicly funded health services in New Zealand.

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More informationDownload pdf (800KB)

Fees paid by ACC for surgery following an accident

Will surgery fees for an accident in NZ be paid by ACC

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More informationDownload pdf (300KB)

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Page last updated: 16 June 2021

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