VISITING HOSPITAL

All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Harassment

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7 documents.

Complaints of verbal sexual harassment from a patient towards another patient

  • How many complaints of verbal sexual harassment from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • How many complaints of unwanted touch from a patient towards another patient Canterbury DHB/West Coast DHB has received in 2022, as well as the total number of complaints for this in 2021.
  • Can the number of complaints for both situations and years please be broken down by Grey Base Hospital, Christchurch Hospital, Christchurch Women’s Hospital and Ashburton Hospital.

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More informationDownload pdf (200KB)

Harassment received from women accessing abortion services

  1. The number of written and oral complaints of harassment received from women accessing abortion at your facilities for the period 2019 to 31st January 2021?
  2. The nature of these complaints?
  3. Copies of those complaints with identifying details deleted?
  4. The number of written complaints of harassment received from staff entering and exiting your abortion facilities for the period 2019 to 31st January 2021?

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More informationDownload pdf (300KB)

Sexual harassment complaints

Information regarding sexual harassment complaints, internal and external investigations.

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More informationDownload pdf (300KB)

Incidences of bullying and harassment shared with NZNO in 2018/19

Reports, meetings, agendas and letters shared between the DHB and NZNO on bullying and harassment in the 2018 / 2019 financial year.

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More informationDownload pdf (4MB)

Bullying, harassment and complaints laid by staff over the past five years

Bullying, harassment or other complaints laid by staff over the past five years.

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More informationDownload pdf (2MB)

Staff bullying, harassment and inappropriate behaviour

Total number of complaints relating to alleged staff bullying harassment or inappropriate behaviour for the last five years.

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More informationDownload pdf (3MB)

Issues with patients or visitors who are intoxicated

On how many occasions have police or security been called to help contain issues with patients or visitors who were believed to be impaired by alcohol? Number of staff reporting abuse, harassment or physical assault by patients or people visiting suspected of being under the influence of alcohol?

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More informationDownload pdf (800KB)

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Page last updated: 30 September 2022

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