ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Hillmorton Hospital

33 documents.

Mental health nursing vacancies

Te Whare Manaaki: Of the 32 nursing staff, how many have a minimum of two years experience on a forensics mental health unit? How many staff are currently off sick as a result of an assault injury?

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More informationDownload pdf (300KB)

RE Sockburn murder and Hillmorton Hospital

RE the stabbing/murder in Sockburn on 25/06/2022 - request any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, and following a police incident (stabbing/murder) in Sockburn on Saturday 25th June.

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RE: Murder accused and the incident on 25 June 2022

Information about the murder incident on 25/06/2022.

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Hillmorton Hospital banned items procedure

I am seeking the job classification/designation of persons involved in the development and authorisation of the following polices:

  • Search for and removal of banned items procedure (2400052)
  • Te Awakura Safety Protocols (2400125)
  • Both policies are associated with Hillmorton Hospital.

If there were lay people or people not employed by the hospital involved and I include volunteers, advocates, consumers but not limited, I would like these people to be identified and included in my request.

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More informationDownload pdf (300KB)

Admissions to Hillmorton Hospital and policies regarding patient property

Total patient admissions numbers to each unit ( North, South, East and West Inpatient Units) at Te Awakura, Hillmorton Hospital between the periods of January 1 2022 and 31st May 2022. I am also requesting during the same period and same units at Te Awakura, Hillmorton Hospital, the following information in regards to the following policy: Search for and removal of banned items procedure (2400052). The total monthly amounts for each unit, as documented in patient notes of the following 2 items: Grounds for personal and property searches? And any evidence to support patient consent being obtained or denied.

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More informationDownload pdf (300KB)

Mental Health policies and procedures

Policy, procedures, standards, statements and information on the diagnosis, treatment and provision of social supports for numerous mental disorders.

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Staffing of mental health facilities

Please release correspondence with unions and staff (not individual staff, but group messages), in the 2021 calendar year, about staffing of mental health facilities.

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Road access to Hillmorton Hospital

Questions regarding road access once the new Hillmorton Hospital building is completed.

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Mental Health Staffing

  • What are the facilities hosting mental health ED like and are there any plans to improve them?
  • What is the total number of staff working in the mental health crisis team when it is fully resourced.
  • The number of staff working in the team currently?
  • How many people left the mental health crisis team this year? And over the last six years broken down by year?
  • How many staff from the mental health crisis team were assaulted this year, how many resulted in an ACC claim, and how long was each incident off work as a result? Same info for last year and year before if possible too.
  • What is the role of police in assisting the crisis mental health team if they are unable to manage a patient?

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More informationDownload pdf (200KB)

Male Prisoners admitted to Hillmorton Hospital in 2016 and 2017

The number of patients from Christchurch Men’s’ Prison who were admitted to Hillmorton Hospital and discharged in 2016 and 2017?

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Hillmorton Specialist Mental Health Service Business Cases

Copies of documents created since the start of 2019 that relate to the condition, performance and adequacy of specialist mental health facilities managed by the DHB: Copies of business cases for repairs or upgrades of existing SMHS facilities / building of new facilities. Bed occupancy rates, bed numbers, unplanned readmission rates, funding for SMHS addiction facilities etc.

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More informationDownload pdf (32MB)

Cost of inpatient forensic ward

What is the total cost for the Inpatient Residential care and treatment provided for patient detained indefinitely, being found 'Not Guilty By Reason of Insanity'.

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More informationDownload pdf (400KB)

Hillmorton Hospital Masterplan

A copy of the Hillmorton Hospital Masterplan.

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More informationDownload pdf (17MB)

Maintenance, refurbishment and complaints about hospital facilities in the last three years

How much funding has been spent on refurbishment and/or maintenance of the services at TPMH in the past 3 years, broken down by service, year and type of work.
How many complaints has the CDHB received in the past 12 months regarding facilities at TPMH, Hillmorton, and Parkside. Can you provide the complaints and the responses from the CDHB?

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Hillmorton Hospital facilities

RE Govt $79m being spent at Hillmorton Hospital/Campus: Correspondence CDHB/MoH/Minister of Health last two years re this. Breakdown of how the money is being spent. How much going into extra staff and nurses at Hillmorton Hospital.

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More informationDownload pdf (11MB)

Models of care Hillmorton Acute ward

Models of care for Hillmorton acute Mental Health ward

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More informationDownload pdf (300KB)

Hillmorton Hospital new facilities concept

Concept design drawings of any kind showing Hillmorton new facilities. Reports/documents produced as part of the preliminary design process. Correspondence from Clinical Leaders Group to DHB management regarding the new facilities.

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More informationDownload pdf (3MB)

Hillmorton Hospital Masterplan

The Hillmorton Hospital Masterplan. Draft Business case for Te Awakura.

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More informationDownload pdf (800KB)

External reviews of Specialist Mental Health 2016-2018

Regarding external review of Specialist Mental Health Service between January 2016 and November 2018.

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Hillmorton Hospital staff on ACC following assaults

Since January 2015 how many staff from Hillmorton Hospital have taken leave on ACC as a result of assaults by patients?

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More informationDownload pdf (700KB)

Staff incidents at Hillmorton Hospital

All information related to staff incidents at Hillmorton Hospital over the last three financial years.

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More informationDownload pdf (400KB)

Capital charges relating new facilities at Hillmorton Hospital

Re $79 million for the new mental health facilities at Hillmorton Hospital. Impact of this new funding on the capital charge.

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More informationDownload pdf (400KB)

Staff assaults at Hillmorton Hospital

Staff assaults at Hillmorton Hospital over last three years

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Chief Ombudsman’s 2014 report on the Te Whare Manaaki Unit

Request for a copy of the Chief Ombudsman’s 2014 report on the Te Whare Manaaki Unit.

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More informationDownload pdf (2MB)

SMHS patient locked in maintenance shed overnight

Information about the Specialist Mental Health Services incident involving a patient at Hillmorton Hospital being locked overnight in a maintenance shed in December 2018.

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More informationDownload pdf (8MB)

The Ombudsman’s visit to Hillmorton Hospital in July 2018

A copy of the Ombudsman's report following unannounced inspection at Hillmorton Hospital from 23-27 July 2018.

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More informationDownload pdf (4MB)

Hillmorton Hospital detailed business case

Request for time frame for release of Hillmorton detailed business case.

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More informationDownload pdf (300KB)

Hillmorton AT and R Unit

All correspondence between CDHB and Ministry of Health re Hillmorton AT&R Unit

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More informationDownload pdf (8MB)

MoU between CDHB and Police regarding calls for service at Hillmorton Hospital

Memorandum of Understanding between CDHB and Police regarding calls for service at Hillmorton Hospital.

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More informationDownload pdf (250KB)

Ombudsmans unannounced inspection of mental health services at Hillmorton July 2018

Ombudsman's unannounced inspection of mental health services at Hillmorton Hospital July 2018.

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More informationDownload pdf (11MB)

Review of facilities at Hillmorton Hospital

Review of facilities at Hillmorton Hospital Campus.

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More informationDownload pdf (250KB)

Showing 1-33 of 33 results, page 1 of 1.

Page last updated: 12 August 2022

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