All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


15 documents.

Community-based isolation quarantine plan

Copy of the community-based isolation and quarantine plan to respond to potential outbreaks of Covid-19


More informationDownload pdf (200KB)

Managed isolation and quarantine (MIQ) spending May 2020 to May 2021

Re CDHB 10636:

  • How much has CDHB spent on healthcare matters in MIQ facilities. $15,809,936 for year May 2020 to May 2021.
  • Can you provide me with a breakdown of these costs?
  • What was this money spent on? i.e. outside health professionals contracted in etc.


More informationDownload pdf (200KB)

MIQ Mental Health prescriptions cost

  • How many people staying in MIQ facilities have sought assistance from Ministry of Health mental health teams that operate on-site during the same period (16/03/2020 - 16/04/2021)?
  • How many prescriptions/doses of anti-anxiety medications such as Xanax (alprazolam), Klonopin (clonazepam), Valium (diazepam), and Ativan (lorazepam) have been distributed to patients in MIQ units? (16/03/2020 - 16/04/2021).
  • How much has the Ministry of Health spent on medications and non-Covid related health.


More informationDownload pdf (300KB)

People with COVID-19 in MIQ

  • How many Covid-19 infected persons in MIQ were admitted to Hospital?
  • How many were put on a respirator.
  • How many died in MIQ?


More informationDownload pdf (300KB)

Covid-19 treatment provided in managed quarantine

I request the following information relating to Managed Quarantine:

  • What treatment, if any, was given to these 'positive cases'?


More informationDownload pdf (200KB)

People going from MIQ to be detained in mental health facilities

Partial transfer from MBIE: Questions 2,3 and 4: RE People re-entering NZ and going into quarantine. From quarantine, some will be labelled 'psychiatrically disturbed' and they will go from quarantine in mental health facilities.

  • How many went into Mental Health facility and been involuntarily detained?
  • How many are still retained in government institutions?


More informationDownload pdf (200KB)

MIQ and healthcare workers employment terminated

How many MIQ workers and frontline healthcare workers have had their employment terminated because they have not received the Covid vaccination?


More informationDownload pdf (200KB)

Patients in isolation in hospital 2018-2020

Patients placed in isolation within DHB hospitals to prevent the spread of disease 2018-2020 calendar years broken down by year.


More informationDownload pdf (10MB)

Surveys of quarantine facilities

Copies of all surveys held by the Ministry done by facilities and DHBs of people who have stayed at managed isolation and quarantine facilities.


More informationDownload pdf (2MB)

Mental health incidents in quarantine facilities

Incident reports of mental health incidents in MIQ facilities, advice to ministers on mental health in MIQ and learnings from mental health incidents in MIQ.


More informationDownload pdf (400KB)

Quarantine of Russian Fishermen

All correspondence in 2020 with officials from Managed Isolation and Quarantine; the Ministry of Business, Innovation and Employment; The Ministry of Health, or any other Government ministry regarding the planning and coordination for the stay of 235 foreign fishermen who were granted a border exemption and arrived at the Sudima Hotel MIQ facility on October 16, 2020. My request also covers any correspondence the CDHB had with Sealord, Independent Fisheries and Maruha Nichiro on the the planning and coordination for the MIQ stay of 235 foreign fishermen.


More informationDownload pdf (3MB)

PPE for Nurses at Sudima Hotel

Two workers at Sudima who tested positive. Provide a description of the full PPE that the nurses were wearing. Copy of standard operating procedures provided and staff training manuals provided to the nurses for testing Covid infected people.


More informationDownload pdf (7MB)

International Mariners Quarantine

Managed isolation and quarantine of international mariners including a report related to their stay in October 2020.


More informationDownload pdf (48MB)

Misconduct of staff at MIQs

  •  The number of staff at managed isolation or quarantine facilities (MIQs) investigated for alleged misconduct, broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken, and the nature of the staff member (e.g. NZDF staff member, private security guard etc).
  • An overview of instances where staff at MIQs were investigated for alleged personal impropriety with guests (returnees), broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken.


More informationDownload pdf (400KB)

Returnees health and wellbeing issues

  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have health and wellbeing issues requiring assessment /treatment by a clinician?
  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have addiction issues requiring assessment/treatment by a clinician?


More informationDownload pdf (300KB)

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Page last updated: 26 November 2021

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