Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


15 documents.

Community-based isolation quarantine plan

Copy of the community-based isolation and quarantine plan to respond to potential outbreaks of Covid-19


More informationDownload pdf (200KB)

Managed isolation and quarantine (MIQ) spending May 2020 to May 2021

Re CDHB 10636:

  • How much has CDHB spent on healthcare matters in MIQ facilities. $15,809,936 for year May 2020 to May 2021.
  • Can you provide me with a breakdown of these costs?
  • What was this money spent on? i.e. outside health professionals contracted in etc.


More informationDownload pdf (200KB)

MIQ Mental Health prescriptions cost

  • How many people staying in MIQ facilities have sought assistance from Ministry of Health mental health teams that operate on-site during the same period (16/03/2020 - 16/04/2021)?
  • How many prescriptions/doses of anti-anxiety medications such as Xanax (alprazolam), Klonopin (clonazepam), Valium (diazepam), and Ativan (lorazepam) have been distributed to patients in MIQ units? (16/03/2020 - 16/04/2021).
  • How much has the Ministry of Health spent on medications and non-Covid related health.


More informationDownload pdf (300KB)

People with COVID-19 in MIQ

  • How many Covid-19 infected persons in MIQ were admitted to Hospital?
  • How many were put on a respirator.
  • How many died in MIQ?


More informationDownload pdf (300KB)

Covid-19 treatment provided in managed quarantine

I request the following information relating to Managed Quarantine:

  • What treatment, if any, was given to these 'positive cases'?


More informationDownload pdf (200KB)

People going from MIQ to be detained in mental health facilities

Partial transfer from MBIE: Questions 2,3 and 4: RE People re-entering NZ and going into quarantine. From quarantine, some will be labelled 'psychiatrically disturbed' and they will go from quarantine in mental health facilities.

  • How many went into Mental Health facility and been involuntarily detained?
  • How many are still retained in government institutions?


More informationDownload pdf (200KB)

MIQ and healthcare workers employment terminated

How many MIQ workers and frontline healthcare workers have had their employment terminated because they have not received the Covid vaccination?


More informationDownload pdf (200KB)

Patients in isolation in hospital 2018-2020

Patients placed in isolation within DHB hospitals to prevent the spread of disease 2018-2020 calendar years broken down by year.


More informationDownload pdf (10MB)

Surveys of quarantine facilities

Copies of all surveys held by the Ministry done by facilities and DHBs of people who have stayed at managed isolation and quarantine facilities.


More informationDownload pdf (2MB)

Mental health incidents in quarantine facilities

Incident reports of mental health incidents in MIQ facilities, advice to ministers on mental health in MIQ and learnings from mental health incidents in MIQ.


More informationDownload pdf (400KB)

Quarantine of Russian Fishermen

All correspondence in 2020 with officials from Managed Isolation and Quarantine; the Ministry of Business, Innovation and Employment; The Ministry of Health, or any other Government ministry regarding the planning and coordination for the stay of 235 foreign fishermen who were granted a border exemption and arrived at the Sudima Hotel MIQ facility on October 16, 2020. My request also covers any correspondence the CDHB had with Sealord, Independent Fisheries and Maruha Nichiro on the the planning and coordination for the MIQ stay of 235 foreign fishermen.


More informationDownload pdf (3MB)

PPE for Nurses at Sudima Hotel

Two workers at Sudima who tested positive. Provide a description of the full PPE that the nurses were wearing. Copy of standard operating procedures provided and staff training manuals provided to the nurses for testing Covid infected people.


More informationDownload pdf (7MB)

International Mariners Quarantine

Managed isolation and quarantine of international mariners including a report related to their stay in October 2020.


More informationDownload pdf (48MB)

Misconduct of staff at MIQs

  •  The number of staff at managed isolation or quarantine facilities (MIQs) investigated for alleged misconduct, broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken, and the nature of the staff member (e.g. NZDF staff member, private security guard etc).
  • An overview of instances where staff at MIQs were investigated for alleged personal impropriety with guests (returnees), broken down by date, managed isolation facility, the nature of misconduct, whether the misconduct was upheld, any disciplinary action taken.


More informationDownload pdf (400KB)

Returnees health and wellbeing issues

  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have health and wellbeing issues requiring assessment /treatment by a clinician?
  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have addiction issues requiring assessment/treatment by a clinician?


More informationDownload pdf (300KB)

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Page last updated: 26 November 2021

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