HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Quality

28 documents.

Canterbury DHB Quality Markers June 2020 – July 2021

Canterbury DHB Quality Markers aim to provide readers with a snapshot of how we monitor quality and safety using the Health Quality and Safety Commission Markers and Patient Experience Survey feedback. It reinforces our vision of an integrated Canterbury Health System by showcasing examples of what we are doing well and what we need to improve.

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More informationDownload pdf (6MB)

Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Monitoring and quality of Cardiac services

  • Was the CDHB not monitoring the quality of cardiac services for 2017, 2018, 2019?
    • If they did, can I have the quality reports. /Echo (which is currently the most definitive low cost screening procedure) wait times are not monitored by the CDHB for the last 3 years and no one is looking for correlation between Echo wait times and hospitalisation/death incidents?
  • Again, more formally: Was the CDHB not monitoring the quality of cardiac diagnostic services and the correlation to hospitalisation/death for 2017, 2018, 2019?
    • If they did, can I have the quality reports.
  • Does the CDHB produce quality reports to measure how many people were admitted to ED for heart condition while waiting for a diagnostic/procedure?

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More informationDownload pdf (200KB)

Maternity Quality and Safety Programme (MQSP) Annual Report 2019/20

The Maternity Quality and Safety Programme (MQSP) Annual Report is published each year and submitted to the Ministry of Health.

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More informationDownload pdf (4MB)

Canterbury DHB In-Patient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (1MB)

Canterbury DHB Outpatient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Canterbury DHB Serious Adverse Events Report 2019/20

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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More informationDownload pdf (100KB)

Canterbury Health System Quality Accounts 2020

WellNow Canterbury is our bi-annual community health magazine. We have combined this November 2020 edition with the Canterbury Health System’s Quality Accounts to provide a picture of how well our Health System is meeting Canterbury's health needs.

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More informationDownload pdf (6MB)

Canterbury DHB Out-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Canterbury DHB In-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (300KB)

Maternity Quality and Safety Programme (MQSP) Annual Report 2018/19

The Maternity Quality and Safety Programme (MQSP) Annual Report is published each year and submitted to the Ministry of Health.

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More informationDownload pdf (3MB)

Canterbury Maternity Strategy 2019

The Canterbury Maternity Strategy, also known as the Canterbury Maternity System Strategic Framework 2019-2024 puts māmā and pēpi at the centre of what we do and what we want to achieve.

The vision statement within the strategy states that Canterbury maternity services provide for the maternity needs of all māmā and whānau as and when needed during their maternity journey in order to enable the best start to life for all pēpi and the ongoing wellbeing of mothers. The strategy also contains statements about our values and provides details about the framework to be used by Canterbury maternity services.

 

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More informationDownload pdf (1MB)

Canterbury DHB Serious Adverse Events Report 2018/19

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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More informationDownload pdf (100KB)

Canterbury Health System Quality Accounts 2019

WellNow Canterbury is our bi-annual community health magazine. We have combined this November 2019 edition with the Canterbury Health System’s Quality Accounts to provide a picture of how well our Health System is meeting Canterburys health needs.

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More informationDownload pdf (5MB)

Canterbury DHB In-Patient Experience Survey – April 2019 to September 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (600KB)

Canterbury DHB Out-Patient Experience Survey – April 2019 to September 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

Tags

More informationDownload pdf (600KB)

Canterbury DHB Out-Patient Experience Survey – October 2018 to May 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

Tags

More informationDownload pdf (300KB)

Canterbury DHB In-Patient Experience Survey – October 2018 to May 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

Tags

More informationDownload pdf (300KB)

Canterbury DHB Serious Adverse Events Report 2017/18

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

Tags

More informationDownload pdf (200KB)

Canterbury Health System Quality Accounts 2018

WellNow Canterbury is our bi-annual community health magazine. We have combined this November 2018 edition with the Canterbury Health System’s Quality Accounts to provide a picture of how well our Health System is meeting Canterburys health needs.

Tags

More informationDownload pdf (5MB)

Maternity Quality and Safety Programme (MQSP) Annual Report 2017/18

The Maternity Quality and Safety Programme (MQSP) Annual Report is published each year and submitted to the Ministry of Health.

Tags

More informationDownload pdf (5MB)

Canterbury DHB Serious Adverse Events Report 2016/17

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

Tags

More informationDownload pdf (200KB)

Maternity Quality and Safety Programme (MQSP) Annual Report 2016/17

The Maternity Quality and Safety Programme (MQSP) Annual Report is published each year and submitted to the Ministry of Health.

Tags

More informationDownload pdf (4MB)

Canterbury DHB Serious Adverse Events Report 2015/16

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

Tags

More informationDownload pdf (200KB)

Canterbury DHB Serious Adverse Events Report 2014/15

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

Tags

More informationDownload pdf (200KB)

Canterbury DHB Serious Adverse Events Report 2013/14

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

Tags

More informationDownload pdf (200KB)

Canterbury DHB Serious Adverse Events Report 2012/13

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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More informationDownload pdf (200KB)

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Page last updated: 15 September 2022

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