All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Rest home

12 documents.

OPCAT Report – October 2018

Report on an unannounced Inspection to the Assessment, Treatment and Rehabilitation Unit under the Crimes of Torture Act 1989 (Oct 2018). Which the Chief Ombudsman sent CDHB in Oct 2018. Can you please send a copy of CDHB's response.


More informationDownload pdf (2MB)

Inspections of aged care facilities carried out in relation to OPCAT

Any correspondence, both internal and external, since 2020 and regarding any inspections of aged care facilities carried out in relation to OPCAT, and any documentation or reports related to any such inspections.


More informationDownload pdf (300KB)

Aged Residential Care Facilities

# Since 2020, copies of any reports received or held by the DHB that were completed in relation to OPCAT (the United Nations Optional Protocol to the Convention Against Torture) inspections of secure aged care facilities, and copies of any response to these reports.


More informationDownload pdf (300KB)

Residential care access

  • How persons (under 50 yrs) apply for residential care, on the basis of early dementia diagnosis.
  • How persons (under 50yrs) apply for residential supported living type community homes.
  • Info about contracted providers of residential care and supported living homes, incl NGOs.


More informationDownload pdf (2MB)

Aged Residential Care

  • Does DHB have goals, targets, or objectives for current or future admissions to ARC? Targets could be expressed in terms of absolute numbers, annual percentage changes or changes in age-specific ARC utilisation rates. If yes, please supply docs or links to webpages and docs.
  • Has DHB analysed cost of providing home support to older people with high or complex needs compared to cost of funding them in ARC? If yes, please provide copy of report or details of the report.


More informationDownload pdf (300KB)

Reports and correspondence about Rosewood Rest Home

Copies of any reports, documents, briefings or correspondence that include or summarise feedback from DHB staff sent to work at Rosewood rest home.


More informationDownload pdf (12MB)

PPE at Burwood Hospital, March to May 2020

Correspondence regarding concerns or complaints about Personal Protective Equipment (PPE) / Reports regarding nurses or medical staff at Burwood Hospital speaking to journalists or media, covering the period from 15 March to 20 May 2020.


More informationDownload pdf (15MB)

Correspondence about Rosewood rest home, 3 April to 10 April 2020

All correspondence received and sent by Dan Coward and received and sent by Sue Nightingale about Rosewood rest home, between April 3 and April 10, inclusive.


More informationDownload pdf (48MB)

Provision of personal protective equipment (PPE) in rest homes

About the provision of PPE equipment to rest homes between March 3 and April 3, inclusive.


More informationDownload pdf (15MB)

Information about Rosewood rest home regarding the situation when staff and patients contracted Covid-19

Copies of any reports, documents, memoranda, or correspondence regarding the number of issues regarding safe practice at Rosewood Rest home and that took place after staff and patients contracted Covid-19.

Copies of any reports, documents, memoranda, or correspondence regarding the decision to appoint an acting manager to Rosewood Rest home.


More informationDownload pdf (2MB)

Complaints about aged care rest homes

Copies of complaints received by the DHB since January 2019 about Aged Care rest homes and residential care.


More informationDownload pdf (9MB)

Audits Reports Investigations on Addington Lifestyle Village

All audits, reports and details of all investigations carried out by Canterbury DHB on Addington Lifestyle Village, a rest home...


More informationDownload pdf (800KB)

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Page last updated: 13 June 2022

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