All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.
Last updated: 13 March 2023
Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.
There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and visitors safe.
Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:
Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
Hand sanitiser is available and must be used.
Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Visiting patients with COVID-19
People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.
All visitors are recommended to wear a medical face mask.
Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.
The number of complaints made annually to Te Whatu OraWaitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
Please state how many of the complaints each year were upheld.
Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.