All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


5 documents.

Mental Healthcare workers

  1. How many mental health care workers are employed in the district?
  2. Can this please be broken down by psychiatrists, psychologists, counsellors, clinical social workers, mental health nurses or other mental health staff?
  3. How many vacant roles are there currently within the mental health team?
  4. What are the roles that need to be filled?
  5. What is the current average wait time for the first appointment with mental health services?
  6. What is the current average wait time to see a psychiatrist?
  7. How many people were seen by the district’s mental health services in 2021, and 2022 so far?
  8. Do you have a priority system in place to determine who needs to be seen most urgently?
  9. Could you outline the levels and the definitions that align with those priority levels?
  10. What is the district's definition of a mental health crisis?
  11. How much funding has been dedicated to districts' mental health services in the past five years?
  12. Of that total how much has been dedicated to child and adolescent mental health services (CAMHS)?


More informationDownload pdf (300KB)

Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.


More informationDownload pdf (300KB)

Mental health nursing vacancies

Te Whare Manaaki: Of the 32 nursing staff, how many have a minimum of two years experience on a forensics mental health unit? How many staff are currently off sick as a result of an assault injury?


More informationDownload pdf (300KB)

Mental health staffing

  • Out of the total 627 budgeted nursing roles in Canterbury DHB's specialist mental services, how many staff members short of this total was the DHB in:
    • November 2021,
    • December 2021,
    • January 2022,
    • February 2022,
  • In Christchurch's forensic mental health unit, how many of the unit's total staff members have left the unit in the twelve months to January 2022?
  • In the 12 months to January 2022, how many staff members were physically assaulted by patients in the forensics unit?
  • Of these assaults, how many days did each staff member have to take off work?
  • How many of these assaults resulted in an ACC claim?
  • What is the total number of staff in Christchurch's crisis resolution team?
  • How many staff members in the crisis resolution team have left each year in the five years to 2021 (2016 - 2021)?


More informationDownload pdf (250KB)

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Page last updated: 5 October 2022

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