ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Wellbeing

11 documents.

Tāngata Ora Our People Survey

Tāngata Ora | Our People Survey - Can you provide a breakdown of the survey by department?

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More informationDownload pdf (300KB)

Orderly Health and Safety Representative

  • The name of the Orderly Health and Safety representative as at 26 April 2021
  • How long they had held that role, and
  • A description of the responsibilities of that role

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More informationDownload pdf (300KB)

Staff surveys

The latest two staff surveys relating to morale, job safety, security, bullying and harassment and similar from all departments.

  • In whatever format or formats it has been communicated to senior leadership.
  • And any resulting changes from leadership including emails to staff and/or unions.

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More informationDownload pdf (10MB)

MIQ Mental Health prescriptions cost

  • How many people staying in MIQ facilities have sought assistance from Ministry of Health mental health teams that operate on-site during the same period (16/03/2020 - 16/04/2021)?
  • How many prescriptions/doses of anti-anxiety medications such as Xanax (alprazolam), Klonopin (clonazepam), Valium (diazepam), and Ativan (lorazepam) have been distributed to patients in MIQ units? (16/03/2020 - 16/04/2021).
  • How much has the Ministry of Health spent on medications and non-Covid related health.

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More informationDownload pdf (300KB)

People going from MIQ to be detained in mental health facilities

Partial transfer from MBIE: Questions 2,3 and 4: RE People re-entering NZ and going into quarantine. From quarantine, some will be labelled 'psychiatrically disturbed' and they will go from quarantine in mental health facilities.

  • How many went into Mental Health facility and been involuntarily detained?
  • How many are still retained in government institutions?

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More informationDownload pdf (200KB)

Supporting the wellbeing of MIQ facility workers in Canterbury: Survey Summary

  • Date: 10 May 2021
  • Document Type:

Background

The Information Team at Community and Public Health (the public health division of the Canterbury District Health Board), was approached by the Canterbury Regional Isolation and Quarantine (C-RIQ) leadership who were concerned by incidents of stigma and discrimination being reported to them by staff working within the Canterbury Managed Isolation and Quarantine facilities (MIQF). In order to inform next steps by the C-RIQ leadership in supporting their workforce, a rapid literature review and a survey of Canterbury MIQF staff was undertaken in late 2020.

You can also read the full MIQ facility workers survey and literature review

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More informationDownload pdf (400KB)

Supporting the wellbeing of MIQ facility workers in Canterbury: Survey report and rapid literature review

Background

The Information Team at Community and Public Health (the public health division of the Canterbury District Health Board), was approached by the Canterbury Regional Isolation and Quarantine (C-RIQ) leadership who were concerned by incidents of stigma and discrimination being reported to them by staff working within the Canterbury Managed Isolation and Quarantine facilities (MIQF). In order to inform next steps by the C-RIQ leadership in supporting their workforce, a rapid literature review and a survey of Canterbury MIQF staff was undertaken in late 2020.

Literature Review

To date, little or no research has been applied to understanding any work-related wellbeing impacts for individual MIQF workers, their whānau, and their communities, as well as any implications for life outside-of-work. The most closely related literature is focused on healthcare and other front-line workers’ experiences within in-patient contexts, for other viral diseases such as HIV, EBOLA, MERS, SARS (although the COVID-19 literature is emerging).

In a high-stress situation, such as a pandemic response, distorted disease perception, misinformation, and fear can trigger reactions from individuals and groups that can disproportionately affect front-line workers (and their significant others) and lead to negative psychosocial outcomes. Stigma and discrimination directed towards front-line healthcare workers have been well documented across several previous viral epidemics including HIV, EBOLA, MERS, SARS, and currently COVID-19, where they have been shown to be strongly associated with low staff motivation, poor staff retention, low morale, reduced psychological wellbeing, and in some cases anxiety and depression.

The applicability of the literature review findings to COVID-19 MIQ facilities in New Zealand needs to be considered in light of the differences in illness severity and the nature of the settings studied in the literature. Despite these differences, previous epidemics and settings share many common elements, and many of the studies propose strategies that might be applied in the context of New Zealand’s MIQ facilities.

You can also read the MIQ facility workers survey summary

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More informationDownload pdf (1MB)

Mental health incidents in quarantine facilities

Incident reports of mental health incidents in MIQ facilities, advice to ministers on mental health in MIQ and learnings from mental health incidents in MIQ.

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More informationDownload pdf (400KB)

Returnees health and wellbeing issues

  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have health and wellbeing issues requiring assessment /treatment by a clinician?
  • To date, how many returnees have indicated, or it has been discovered by MIQ staff, they have addiction issues requiring assessment/treatment by a clinician?

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More informationDownload pdf (300KB)

Health response to terror attacks

Information about the health response to the terror attacks in Christchurch during March 2019.

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More informationDownload pdf (16MB)

Canterbury Wellbeing and Mental Health Recovery Plan

Copy of draft wellbeing and mental health plan to respond to the Christchurch Mosque attacks.

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More informationDownload pdf (5MB)

Showing 1-11 of 11 results, page 1 of 1.

Page last updated: 15 August 2022

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