Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health Promotion

9 documents.

Cost of items given to public to encourage Covid vaccination

Cost of items given to public to encourage Covid vaccination since pandemic began March 2020.


More informationDownload pdf (200KB)

COVID costs

  • The full costs of all testing centres for COVID-19, including the road cone staff and the site payments etc.
  • The full costs health workers solely working with COVID, in labs or wards or anywhere else.



More informationDownload pdf (200KB)

Unvaccinated staff

RE unvaccinated employees who were mandated out of job. Staff on special leave, non paid leave and remain in employment but not working. Policy that on termination a nurse would lose nursing registration. That while stood down a nurse must not attend place of work. Number of nurses hired to replace nurses who had their employment terminated.



More informationDownload pdf (300KB)

COVID-19 staff vaccinations

A detailed breakdown of CDHB employees and contractors that have NOT received the mandated two doses of a Covid vaccine and have Not been stood down i.e. Unvaccinated and still employed. I would like this data broken down by role, and for clinical staff, further broken down by specialization, along with the reason or rationale for each exemption from the mandate.



More informationDownload pdf (200KB)

COVID treatment related costs and vaccination related incentives

  • Costs to the DHBs for health care provided to the COVID-positive patients, including HDU and ICU,
  • Costs of the incentives / bribes, music, food, and other draw-cards at testing and vaccination centres implemented to entice people to get tested and vaccinated, (Costs that commenced 17/08/2021)



More informationDownload pdf (200KB)

Interpreting services

New Zealand Sign Language (NZSL) interpreter contracts.


More informationDownload pdf (300KB)

NZSL Interpreting hours

The number of interpreting hours contracted to NZ Sign Language NZSL interpreters / interpreting agencies during the period 1/1/2018-31/12/2018


More informationDownload pdf (800KB)

WellNow Magazine

Information about the distribution and publication of Canterbury WellNow Magazine.


More informationDownload pdf (800KB)

Use of social media influencers or celebrities in promotions…

Instances when the DHB or PHO has used social media influencers or celebrities in any campaigns / promotions / internal messages during the last five years. And Cost.


More informationDownload pdf (300KB)

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Page last updated: 30 September 2022

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