ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Māori Health

25 documents.

Whakamaua Māori Health Action Plan 2020–2025

E ngā iwi, e ngā mana, e ngā karangatanga maha huri noa o Aotearoa nei, tēnā koutou, tēnā koutou, tēnā koutou katoa! Kei te rere taiāwhiowhio tonu te mihi aroha ki ō tātou tini aituā; rātou ki a rātou o te tai awatea, ā, ko tātou ki a tatou kei te whaimuri i te tai ahiahi. Nā reira, tēnā anō tātou katoa!

Whakamaua: Māori Health Action Plan 2020–2025 (Whakamaua) provides a roadmap of tangible actions that contribute to achieving the vision of pae ora for Māori. The release of Whakamaua, which will guide the implementation of He Korowai Oranga, bridges a gap that has existed since the completion of Whakatātaka Tuarua 2006–2011, the Ministry’s previous Māori health action plan.

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More informationDownload pdf (1MB)

COVID-19 vaccinations for Māori

Covid-19 vaccination programmes and planning for Māori:

  • Copies of any plans formulated to vaccinate Māori in the region against Covid-19.
  • Details of measures the DHB has taken to provide vaccinations to Māori in the region, including staffing and resourcing.
  • Reports, briefings, memos, or other updates provided to the DHB's senior leadership on the progress of Covid-19 vaccine rollout to Māori.
  • Details of any data the DHB is collecting to monitor the vaccination of Māori against Covid-19. correspondence between senior leadership and the Ministry of Health relating to the vaccination of Māori against Covid-19.
  • Correspondence between senior leadership and other DHBs relating to the vaccination of Māori against Covid-19.
  • Correspondence between senior leadership and Māori health providers, experts and/or iwi relating to the vaccination of Māori against Covid-19.

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More informationDownload pdf (101MB)

Immunisations for Maori and Pacific children, information about vaccine hesitancy

Immunisations for Maori and Pacific children / vaccine hesitancy including in relation to the Covid vaccine.

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More informationDownload pdf (1MB)

Psychiatrists ethnicity

Re Mental Health Act 1992:

  • What is the ethnicity of psychiatrists currently working in DHB psychiatric inpatient units and what is the ethnicity of allied clinical staff working in DHB psychiatric units?
  • What DHB protocols are there for ensuring Maori Clinical staff care for Maori Tangata Whaiora?

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More informationDownload pdf (200KB)

Maori mental health Marae access

  • Please confirm how many of the DHBs have a marae accessible to Maori inpatients in DHB psychiatric units.
  • Please advise in exact terms the measures each DHB uses to ensure the Tino Rangitiratanga of Maori Inpatients in Psychiatric Inpatient Units? Clarified as: "only relates to Maori subject to the Mental Health Act 1992".

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More informationDownload pdf (300KB)

Māori & Pacific Fertility Services

How many Māori and Pacific Island women (both as a figure and a percentage) received publicly funded fertility treatment through the DHB over the past two years.

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More informationDownload pdf (300KB)

Māori and Non-Māori Mental Health Services

For Māori and non-Māori referred to MH Services: referral numbers for each service, psychiatric diagnoses / how many engaged with a psychologist / number prescribed medication.

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More informationDownload pdf (450KB)

Māori Non-Māori Mental Health Services

  • How many non-Māori are currently on a waitlist for psychological intervention with a psychologist?
  • Māori specific MH - Criteria for acceptance into service?
  • Number of referrals 2019/20 FY?
  • Referrals for each service / diagnosis?
  • Referrals accepted in absence of psychiatric diagnosis?
  • Referral declined and reasons?

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More informationDownload pdf (400KB)

Mana Ake KPIs

All Mana Ake KPIs. Who is the project owner for Mana Ake in Canterbury? What governance meetings are held? When are the next three scheduled? Who chairs this meeting. All Terms of Reference associated with mana ake?

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More informationDownload pdf (1.5MB)

Mana Ake: Permissions required in order to share information

Mana Ake: Please send me through the operational policy document (or equivalent) that outlines the permissions you require in order to share information at different stages in the on boarding process.

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More informationDownload pdf (1MB)

Elective surgery for Māori patients

Does the Board have a policy to prioritise Māori and/or Pasifika patients on elective surgery waiting lists? Pressures of deferred surgery due to COVID-19?

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More informationDownload pdf (400KB)

Agreements established between the Canterbury DHB and Ngāi Tahu

A copy of all memorandum(s) of understanding and or agreements established between the Canterbury District Health Board and Ngāi Tahu Iwi and the administrative event chronology timeline of such.

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More informationDownload pdf (2MB)

Māori colonoscopy

The percentages of Māori who have had a colonoscopy in the past year as compared with the percentage of Māori in local population.

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More informationDownload pdf (800KB)

Māori health providers

Maori health providers currently being funded, services provided and annual funding 2012/13-2017/18.

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More informationDownload pdf (800KB)

Waitangi Tribunal Research Report about disabled Māori

Request for information regarding the Waitangi Tribunal Research Report on disabled Māori.

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More informationDownload pdf (8MB)

HQSC suicide data 2016-2017 subgroup patients aged 15-24 at time of death

HQSC data released indicating that Canterbury DHB had 26 suspected suicides for the 2016/2017 year.

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More informationDownload pdf (300KB)

Canterbury Māori Health Action Plan 2017/2018

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

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More informationDownload pdf (2.3MB)

Canterbury Māori Health Action Plan 2016/2017

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

More informationDownload pdf (2.7MB)

Canterbury Māori Health Action Plan 2015/2016

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

More informationDownload pdf (1.5MB)

Canterbury Māori Health Action Plan 2014/2015

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

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More informationDownload pdf (1.5MB)

Canterbury Māori Health Action Plan 2013/2014

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

Tags

More informationDownload pdf (1MB)

Canterbury Māori Health Action Plan 2012/2013

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

Tags

More informationDownload pdf (1.2MB)

Canterbury Māori Health Action Plan 2011/2012

The Canterbury DHB Māori Health Action Plan outlines the key activities that will be undertaken across the Canterbury health system to improve Māori Health outcomes, along with associated measures and performance targets.

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More informationDownload pdf (1.2MB)

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Page last updated: 15 August 2022

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