ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Patient information

32 documents.

Mental health assessment for community leave

How many patients from the same secure unit where the man accused of murder on Saturday are/have been granted community leave, and what assessment is done before this kind of leave is granted?

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RE Sockburn murder and Hillmorton Hospital

RE the stabbing/murder in Sockburn on 25/06/2022 - request any and all advice, briefings, reports, aides memoire, memos and emails sent/received by CDHB employees - leading up to, and following a police incident (stabbing/murder) in Sockburn on Saturday 25th June.

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RE: Murder accused and the incident on 25 June 2022

Information about the murder incident on 25/06/2022.

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Costs paid for translation services

Breakdown of costs paid for translation services for written documents such as board reports, etc which are translated into languages other than English. I would like to see this for the last three years.

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More informationDownload pdf (200KB)

Customer Service Personnel Burwood

Job description of customer service personnel at Burwood Hospital. Salary of these workers.

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Code of conduct, professional standards and ethics

  • CDHB Code of conduct links
  • Professional registration bodies professional standards and ethics.

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Use of Language interpreters to access healthcare

  • Any information on the numbers of people in New Zealand who need an interpreter in order to access effective health care.

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More informationDownload pdf (250KB)

NZ Sign Language interpreters

  • Number of times NZ Sign Language interpreters were booked in each DHB Feb 21 - Feb 22.

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More informationDownload pdf (200KB)

Feeding tubes

  • How many people under the CDHB have a feeding tube? Would appreciate this by age bracket please, eg 5 year brackets.
  • Does the CCDHB provide, free of charge, the Nutricia Flocare Infinity Go Frame for those feeding tube patients requiring one and if so, what is the GST excl unit price that the CCDHB purchase them for from Nutricia? https://nutricia.co.nz/adult/product/flocare-infinity-go-frame/

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Code of conduct and patient rights

Canterbury DHB staff codes of conduct for clinicians, doctors and other health assessors. Rights of patients.

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Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

CanRisk Questionnaire

CanRisk questionnaire written by the Canterbury Initiative and adapted by HealthInfo clinical advisers.

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Canterbury DHB In-Patient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (1MB)

Canterbury DHB Outpatient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Data sharing at Canterbury DHB and Public Health Organisations (PHOs)

Data sharing at DHBs and PHOs / privacy officer / patient consent for data sharing / what we share, who we share it with.

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More informationDownload pdf (2MB)

Interpreting services

New Zealand Sign Language (NZSL) interpreter contracts.

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More informationDownload pdf (300KB)

HDC complaints regarding surgical equipment

Number of formal complaints about surgical equipment mistakenly being left behind in patients in the last three years, which went to the Health and Disability Commissioner or resulted in a review of hospital policy.

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HDC Complaints

Information regarding the number of Health and Disability Commissioner HDC complaints which resulted in disciplinary action or resulted in a review of hospital policy at Canterbury Coast District Health Board in the last three years.

Broken down by year, what complaint was about, where it happened, and if and how it was resolved.

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Solicitor seeking patient records

Solicitor seeking access to any records for patient on behalf of step child and grandchildren.

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Patient complaints to DHB HDC

Patient complaints made to DHB about care a patient has received (service and employees) in last five years. Complaints upheld or disciplinary action or corrective measures taken. Complaints resulting in DHB being found in breach of the Code of Patient rights? How many PGs were taken against the DHB? How much was paid out to staff who took PGS.

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Enduring Power of Attorney

What processes and protocols have been put in place to ensure the validity of an enduring power of attorney before respecting their decision making authority?

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More informationDownload pdf (1MB)

Canterbury DHB Out-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Canterbury DHB In-Patient Experience Survey – September 2019 to January 2020

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (300KB)

Culturally appropriate Asian health services

What training do all front-line staff (those who deal directly with patients, across all sectors of health) have for providing culturally appropriate services to people from the Asian community?

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More informationDownload pdf (700KB)

Canterbury DHB In-Patient Experience Survey – April 2019 to September 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (600KB)

Canterbury DHB Out-Patient Experience Survey – April 2019 to September 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (600KB)

NZSL Interpreting hours

The number of interpreting hours contracted to NZ Sign Language NZSL interpreters / interpreting agencies during the period 1/1/2018-31/12/2018

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More informationDownload pdf (800KB)

Electronic health records

Has each respective DHB and GP implemented an electronic health record?

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More informationDownload pdf (700KB)

Canterbury DHB Out-Patient Experience Survey – October 2018 to May 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (300KB)

Canterbury DHB In-Patient Experience Survey – October 2018 to May 2019

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (300KB)

Use of phones and apps to share clinical information

Does the DHB have a policy in place regarding the use of smartphones apps for recording and sharing of clinical patient information?

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More informationDownload pdf (300KB)

Showing 1-32 of 32 results, page 1 of 1.

Page last updated: 15 August 2022

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