COVID-19
       Advice

View our COVID-19 page for general advice, where to get COVID-19 tests, and visiting guidelines for our hospital services.
See www.vaccinatecanterburywestcoast.nz for the latest information about COVID-19 vaccinations in Canterbury.

Performance

75 documents.

Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

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More informationDownload pdf (600KB)

Vaccination booking system security

All of the Valentia system security reviews and booking system reviews supplied by DHBs to the Ministry.”

 

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COVID-19 vaccinations for people in group 3

RE Covid vaccinations Group 3: I would like statistics on whether Group 3 has been effectively prioritised in Christchurch, and specifically East Christchurch. I would also like statistics on those whose bookings were cancelled because of lockdown last week

 

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COVID Vaccination Programme Pharmacy staff

  • The number of Pharmacy employees at your DHB that are currently seconded to the COVID Vaccination Programme and what their profession is (e.g. Pharmacist, Pharmacy Technician, Pharmacy Assistant etc.).
  • What they were paid prior to their secondment and what they are currently paid under the COVID Vaccination Programme.

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Missed COVID-19 vaccination appointments

The number of scheduled COVID-19 vaccination appointments that were missed data to date since 1 July 2021 (i.e. since we moved to NIBS National booking system) as per our response to previous requests CDHB 10628

 

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CDHB responses to EY report(s)

  1. A copy of the final Ernst & Young (EY) report(s) tabled or presented to the Board and/or the Quality Finance and Risk Committee between June-September 2020.
  2. A copy of the Executive Management response to the EY report(s) tabled or presented to the Board and/or Quality Finance and Risk Committee between June - September 2020.
  3. A full breakdown of the total costs associated with the EY review including 2019, 2020 and 2021 calendar years.
  4. A summary of what savings associated with the EY report have been delivered or verified, with supporting evidence.
  5. The costs associated with the appointment of ALMA Consulting in delivering or finding savings within CDHB.
  6. Copy of the Board minutes where Audit NZ discussed or presented their audit opinion of CDHB for 2020.
  7. The feedback from Board members including the Crown Monitor on the Audit NZ findings for 2020.
  8. Advice provided by Lester Levy to CDHB, including Dr John Wood and Mark Solomon, in his capacity as Crown Monitor, including evidence to support the advice in documents, emails (by official email and via personal email) and texts.
  9. Advice received or provided from Crown Monitor Lester Levy to CDHB Board or its Executive Management Team about what savings he believed could be delivered. 
  10. The Crown Monitor has consistently and publicly stated that there are new models of care needed. Did Dr Levy provide detail to CDHB of what these models are and what differences they might make? If so, pls release this detail.
  11. Advice received from Crown Monitor Dr Levy by CDHB Board and Executive Management Team, or by them from MOH re Dr levy’s advice, about what savings he believed could be delivered.

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COVID-19 vaccination rollout targets

  1. Can you provide all correspondence with and reporting to the Ministry of Health in relation to the determination of targets for the vaccination roll-out.

 

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COVID-19 vaccination rollout

  1. A summary of how many people are in each of the four Covid-19 vaccine rollout groups in areas administered by the CDHB. Additionally, I would like the same summary provided just for the area of greater Christchurch city.
  2. I would also like a weekly breakdown of the number of vaccinations that the CDHB is targeting for each of these groups. This could be provided as a weekly summary of the number of people the CDHB is expecting to be vaccinated in each group, from the beginning of the vaccination programme until the end.

 

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COVID-19 vaccination programme

  1. All correspondence between the Canterbury Primary Response Group and CDHB staff in the past two months (May, June, July to-date), regarding concerns about the speed rolling out the Covid-19 vaccination programme.
  2. The structure of the team within the CDHB responsible for rolling out the vaccine: number of employees involved, name of team, responsibilities.
  3. I've been told someone organising the rollout was fired/moved aside due to the slow rollout speed. Please provide details of any action taken by the CDHB to discipline staff involved in the rollout, or actions taken to improve the speed of the rollout. 4.Please provide correspondence between the CDHB and MoH staff in the past two months (May, June, July to-date) regarding concerns about the speed of the Covid vaccination roll-out in Canterbury.

 

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EY Taskforce Programme Support Phase 2

EY Taskforce Programme Support Phase 2

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Planned Care Services 2020-2023 Three Year Plan

  • A copy of your DHB’s Planned Care Three Year plan (the one that needed to be signed off by Ministry of Health in 2020).
  • The latest update on delivery of any existing or new community/general practice based initiatives under your DHB’s Three Year Plan

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Covid-19 vaccination booking system performance

For the booking system pilot at Kaikōura Vaccination Centre (and any other pilot sites in CDHB), I request copies of all documents that discuss the system's performance and any issues encountered.

 

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COVID-19 vaccination appointments missed in 2021

The number of scheduled COVID-19 vaccination appointments that were missed by people for each month to date in 2021.

 

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DHB savings identified by consultants

RE Alma Consulting Ltd / contractors employed to find significant savings at CDHB.

  • A list of actions recommended, and amount saved by each recommendation.
  • A list of all actions that will be undertaken by the DHB to achieve savings in light of advice received.
  • An estimated cost if any, associated with the actions required to achieve savings.

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Alma Consultancy

RE the original ALMA Consulting Contract: (Commenced 15 February 2021 for 3 months:)

  • What was the outcome of their work?
  • Did they find significant savings and if so, how much?
  • How can the Board justify this cost ($33,000-$55,000).
  • What other consultants have been hired since David Meates resigned and Peter started?
  • At what cost?

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Statement of Performance Expectations 2021/22

This document is the DHB’s Statement of Performance Expectations which has been prepared to meet the requirements of the New Zealand Public Health and Disability Act, Crown Entities Act, Public Finance Act, and the expectations of the Minister of Health.

Linking with our Statement of Intent and Annual Plan, the Statement of Performance Expectations describes actions we will take to deliver on national priorities and expectations in the coming year, the standards and targets we expect to meet and our includes our projected financial position.

The Statement of Performance Expectation is presented to Parliament and used at the end of the year to compare planned and actual performance. Audited results are presented in our Annual Report

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Canterbury DHB Annual Plans

CDHB Annual Plans: Would you please provide me with copies of those up to and including 2007/2008, either electronically or by hard copy mailed to my home address.

  • The CDHB's Annual Plan for 2019/20 (the Annual Plan for 2020/21 is not yet publicly available) states on page 1 that the Annual Plan "has been prepared to meet the requirements of the New Zealand Public Health and Disability Act, Crown Entities Act, Public Finance Act, and the expectations of the Minister of Health."
  • Please provide specific details of the sections and/or subsections of the three Acts which require DHBs to prepare Annual Plans.
  • Please provide specific details which give the Minister of Health the right to state what his or her expectations are of the CDHB - what is the legislative basis for such expectations?

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Kings Fund Report: Current Canterbury DHB staff involved with report

Can I please receive the names and roles of CDHB staff who were interviewed for this Kings Fund report (if any current staff were)?
https://features.kingsfund.org.uk/2021/02/covid-19-recovery-resilience-health-care/

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Consultants used to identify Canterbury DHB savings

Finance / Consultants: Peter Bramley mentioned at the Board Meeting he had appointed consultants to help the DHB identify savings. Can you let me know:
- the name of the consultants / - the term of the contract / - the budget for this work

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Canterbury DHB In-Patient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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Canterbury DHB Outpatient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

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More informationDownload pdf (400KB)

Audit of Canterbury DHB spending

I have been told that in 2020 the CDHB spent around $375,000 on an audit to find out why the organisation had gone over budget for the year.

  • Any information about an audit/investigation/review or any other process undertaken last year around the budget and why spending was over.
  • This should include but not be restricted to any reports into this or similar documents or final feedback/decisions/findings.
  • Details of the cost of this process including a final cost, breakdown of that total, who it was paid to?

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Diabetic Retinal Screening

Percentage coverage for diabetic retinal screening (i.e. the proportion of people with diabetes who have had a retinal screen within the last two years, or other reporting period)?

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Diabetes services

For 2020, re Diabetes Services:

  • The number of screens for diabetic retinopathy purchased, the number of screens delivered, and the DNA rate.
  • How many diabetic retinopathy screening episodes were delivered during lockdown, and how long any disruption lasted (i.e. when did screening return to ‘normal’).
  • On January 1 2021, how many new referrals were on the wait list for their first screening visit, the average time spent on this wait list, and the longest individual time spent waiting.
  • On January 1 2021, how many existing patients were overdue for their follow up screening appointment, the average overdue time, and the longest individual time overdue.

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Cost of did not attend (DNA) appointments

Re OIA response CDHB 10524

  • Is the cost of DNAs calculated across services, and is this reported to the Board? I presume that the DNA Rate as a percentage is the rate of patients in that service that DNA e.g. S75 Vascular Surgery DNA Volume = 274, but DNA Rate = 7.3%.
  • Please confirm if my understanding is correct. If I am, the figures are indeed interesting - e.g. nearly 2,000 DNA's for ENT at a rate of 8.4%. I would have thought that if you had an ENT issue that you would want that addressed.

 

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Annual Plan 2020/2021 and Annual Report 2019/2020

  • With reference to OIA CDHB 10459 and CDHB 10397: When will the CDHB’s Annual Plan 2020/2021 be made available on the CDHB website?
  • What is the current status of the Annual Plan 2020/2021?
  • What is the current status of the CDHB’s Annual Report, including audited financial statements, for the year ended 30 June 2020 and when will this also be made available on the CDHB website?

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Outpatients who did not attend an appointment 2016-2021

For the past five financial years, from 30 June 2020 back to 30 June 2016.

  • What information does the CDHB hold regarding patients who do not arrive for their appointments at the Outpatients Clinic?
  • Are you able to provide details of the number of patients across the different services provided at the Clinic?
  • Is this information costed at all?

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Patient Care Revenue

Total patient care revenue actual vs budget as reported in the Statement of Comprehensive Revenue and Expense.

Please provide the breakdown of the budget totals for Patient Care Revenue as reported in the financial statements for the following years: 2015, 2016, 2017, 2018, 2019, 2020, 2021.

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EY Report, June 2020

A copy of the Ernst Young Report costing $240,000 and examining the drivers of the Canterbury DHB deficit.

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More informationDownload pdf (450KB)

EY and Deloitte reports

Follow up to response to 10432. Request for EY and Deloitte reports.

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External financial reports

How many external reviews/reports that relate to the financial management of the CDHB have been commissioned in the last three years, and what was the cost of each review/report?

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QFARC Minutes 29 September 2020

The Minutes relating to Quality, Finance, Audit, and Risk Committee (QFARC) meeting 29/9/2020. Items. 4 - 9.

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Canterbury DHB Serious Adverse Events Report 2019/20

A serious adverse event (SAE) is one which has resulted in significant additional treatment, major loss of function, is life threatening or has led to an unexpected death.

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QFARC Meeting Agendas August-September 2020

The full agendas and minutes of the Canterbury DHB Quality, Finance, Audit, and Risk Committee (QFARC) meetings held in August and September 2020.

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Board meetings minutes August-September 2020

All the CDHB Board meetings held in August and September 2020, under the OIA. 4/8/2020, 12/8/2020, 20/8/2020, 17/9/2020

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Final EY Report June 2020 and EMT response

A copy of the final EY report tabled / presented to the Board and/ or QFARC between June - September 2020.

A copy of the Executive Management Team (EMT) response to the EY report tabled / presented to the Board and / or QFARC between June - September 2020

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EY costs

Total cost of EY work commissioned by CDHB Board over past year.

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EY contract, costs, reports and correspondence

From the start of 2019 to today’s date, details of all work the board has engaged EY to do.

  • Please list each engagement by date and provide details of the board’s request, including letters of engagement and terms of reference.
  • Please state what kind of procurement process was used for this work.
  • How much has EY invoiced to date for this work?
  • Please provide copies of any reports produced by EY from this work.

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Correspondence about Hospital facilities

All correspondence (including reports, letters, emails, texts) between the CDHB board chair Sir John Hansen, and the clinical leaders group, and Ministry of Health staff (including Crown Monitor Lester Levy) regarding hospital facilities from August 18 to September 18 2020.

All correspondence between the clinical leaders group and CDHB executive leadership team staff members regarding hospital facilities from August 18 to September 18 2020

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Page last updated: 8 October 2021

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