HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Performance

88 documents.

Complaints about Burwood Hospital from January 2018 to December 2021

  • The number of complaints made annually to Te Whatu Ora Waitaha (formerly Canterbury District Health Board) about care a patient has received while being treated or seen at Burwood Hospital in the past four years (Jan 1 2018 to 31 December 2021). Please include whether complaint referred to a medical situation or general service and which area the patient was being treated in (e.g. General Medical, Orthopaedics, etc.).
  • Please state how many of the complaints each year were upheld.
  • Please state what disciplinary action or corrective measures were taken or introduced as a result of each of the upheld complaints.
  • Please state the number of Te Whatu Ora Waitaha (formerly Canterbury District Health Board) staff who received disciplinary action in the past four years (January 1 2018 to 31 December 2021) because of a complaint received about them or the care they gave to patients while working at Burwood Hospital.

Tags

More informationDownload pdf (300KB)

Health Partners Consulting

In each of the financial years ended June 30 2010, 2011, 2012, 2013, 2014 and 2015 were Health Partners Consulting engaged by the DHB to undertake any reviews, projects or other activities or work, what was the purpose of each review, project, or other activity or work, and how much was paid to Health Partners Consulting for each review, project, or other activity or work?

Tags

More informationDownload pdf (300KB)

People with Diabetes Type 1

People with Diabetes Type 1 broken down by age, ethnicity etc  

Tags

More informationDownload pdf (200MB)

Vaccination details for population of Kaikoura

Vaccination details for population of Kaikoura / incl children. Adverse and serious adverse events recorded post vaccination / deaths linked within Kaikoura District from vaccination / people admitted to hospital following vaccination within 30 to 90 days.

 

Tags

More informationDownload pdf (300KB)

Ernst & Young (EY New Zealand) 2014 – 2021

Services provides by Ernst & Young 2014 - 2021.

Tags

More informationDownload pdf (200KB)

Information about Myocarditis and COVID-19 vaccinations

Any information you have regards number of people admitted to hospital due to Covid-19 as the primary illness, that later had a diagnosis of Myocarditis, caused by the virus.

 

Tags

More informationDownload pdf (200KB)

Surgeries / procedures / assessments cancellations

Partial transfer from MoH:

  1. How many surgeries /procedures/assessments have been cancelled in the past year?
  2. Is it possible to break that number down by month?
  3. How many surgeries/procedures/assessments were cancelled in 2019 and in 2017?

Tags

More informationDownload pdf (1MB)

COVID-19 swab instructions

COVID-19 testing: Please provide the instructions given to the nurses at MIQ on how to administer the test.

Tags

More informationDownload pdf (1MB)

Information about Myocarditis Pericarditis and Vaccinations

Myocarditis and pericarditis information. Myocarditis cases overall, and month by month. Pericarditis cases overall and month by month. (Broken down by age and gender). Vaccine doses month by month Feb-Nov 2021. broken down by 1st dose, 2nd dose, age and gender.

 

Tags

More informationDownload pdf (200KB)

COVID-19 vaccination status and access to healthcare

Policy regarding declining treatment or not being seen in relation to vaccination status.

Tags

More informationDownload pdf (200KB)

Canterbury DHB Quality Markers June 2020 – July 2021

Canterbury DHB Quality Markers aim to provide readers with a snapshot of how we monitor quality and safety using the Health Quality and Safety Commission Markers and Patient Experience Survey feedback. It reinforces our vision of an integrated Canterbury Health System by showcasing examples of what we are doing well and what we need to improve.

Tags

More informationDownload pdf (6MB)

COVID-19 vaccination clinics

  • How many vaccinations have been provided to date in total at the top 10 largest vaccination clinics in Canterbury?
  • Of those and for each clinic, how many vaccine doses were provided to each ethnic group? (the national Covid vaccination priority group)
  • Can you please provide the same data for the Ngā Hau e Whā marae and Maui vaccination clinics?

Tags

More informationDownload pdf (1MB)

COVID-19 vaccine error in Wigram

In relation to a vaccine error incident that occurred in Wigram on 14 July 2021.

  • All communications between you or your staff and the Ministry of Health regarding the incident. I would expect this to include all reports, briefings or aide memoire as well as emails, text messages, WhatsApp messages etc.
  • All communications between you or your staff and any Minister and or their offices regarding the incident. This should include the Prime Minister and her office.
  • A copy of all communications between you or your staff and any member of the media regarding the incident up to and including today’s date (25 August 2021). I am particularly interested in any information which discusses alerting those people vaccinated that there has been a vaccine error and steps taken to identify those affected (should individuals have been affected). I do not wish to receive any information which identifies any individual recipient of the vaccine.

 

Tags

More informationDownload pdf (15MB)

Canterbury DHB Inpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (600KB)

Canterbury DHB Outpatient Experience Survey – March to June 2021

We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our  teams to monitor and improve the care we provide.

Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.

Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message.  Taking part is voluntary.

If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.

Tags

More informationDownload pdf (600KB)

Vaccination booking system security

All of the Valentia system security reviews and booking system reviews supplied by DHBs to the Ministry.”

 

Tags

More informationDownload pdf (300KB)

COVID-19 vaccinations for people in group 3

RE Covid vaccinations Group 3: I would like statistics on whether Group 3 has been effectively prioritised in Christchurch, and specifically East Christchurch. I would also like statistics on those whose bookings were cancelled because of lockdown last week

 

Tags

More informationDownload pdf (400KB)

COVID Vaccination Programme Pharmacy staff

  • The number of Pharmacy employees at your DHB that are currently seconded to the COVID Vaccination Programme and what their profession is (e.g. Pharmacist, Pharmacy Technician, Pharmacy Assistant etc.).
  • What they were paid prior to their secondment and what they are currently paid under the COVID Vaccination Programme.

Tags

More informationDownload pdf (200KB)

Missed COVID-19 vaccination appointments

The number of scheduled COVID-19 vaccination appointments that were missed data to date since 1 July 2021 (i.e. since we moved to NIBS National booking system) as per our response to previous requests CDHB 10628

 

Tags

More informationDownload pdf (300KB)

CDHB responses to EY report(s)

  1. A copy of the final Ernst & Young (EY) report(s) tabled or presented to the Board and/or the Quality Finance and Risk Committee between June-September 2020.
  2. A copy of the Executive Management response to the EY report(s) tabled or presented to the Board and/or Quality Finance and Risk Committee between June - September 2020.
  3. A full breakdown of the total costs associated with the EY review including 2019, 2020 and 2021 calendar years.
  4. A summary of what savings associated with the EY report have been delivered or verified, with supporting evidence.
  5. The costs associated with the appointment of ALMA Consulting in delivering or finding savings within CDHB.
  6. Copy of the Board minutes where Audit NZ discussed or presented their audit opinion of CDHB for 2020.
  7. The feedback from Board members including the Crown Monitor on the Audit NZ findings for 2020.
  8. Advice provided by Lester Levy to CDHB, including Dr John Wood and Mark Solomon, in his capacity as Crown Monitor, including evidence to support the advice in documents, emails (by official email and via personal email) and texts.
  9. Advice received or provided from Crown Monitor Lester Levy to CDHB Board or its Executive Management Team about what savings he believed could be delivered. 
  10. The Crown Monitor has consistently and publicly stated that there are new models of care needed. Did Dr Levy provide detail to CDHB of what these models are and what differences they might make? If so, pls release this detail.
  11. Advice received from Crown Monitor Dr Levy by CDHB Board and Executive Management Team, or by them from MOH re Dr levy’s advice, about what savings he believed could be delivered.

Tags

More informationDownload pdf (5MB)

COVID-19 vaccination rollout targets

  1. Can you provide all correspondence with and reporting to the Ministry of Health in relation to the determination of targets for the vaccination roll-out.

 

Tags

More informationDownload pdf (7MB)

COVID-19 vaccination rollout

  1. A summary of how many people are in each of the four Covid-19 vaccine rollout groups in areas administered by the CDHB. Additionally, I would like the same summary provided just for the area of greater Christchurch city.
  2. I would also like a weekly breakdown of the number of vaccinations that the CDHB is targeting for each of these groups. This could be provided as a weekly summary of the number of people the CDHB is expecting to be vaccinated in each group, from the beginning of the vaccination programme until the end.

 

Tags

More informationDownload pdf (300KB)

COVID-19 vaccination programme

  1. All correspondence between the Canterbury Primary Response Group and CDHB staff in the past two months (May, June, July to-date), regarding concerns about the speed rolling out the Covid-19 vaccination programme.
  2. The structure of the team within the CDHB responsible for rolling out the vaccine: number of employees involved, name of team, responsibilities.
  3. I've been told someone organising the rollout was fired/moved aside due to the slow rollout speed. Please provide details of any action taken by the CDHB to discipline staff involved in the rollout, or actions taken to improve the speed of the rollout. 4.Please provide correspondence between the CDHB and MoH staff in the past two months (May, June, July to-date) regarding concerns about the speed of the Covid vaccination roll-out in Canterbury.

 

Tags

More informationDownload pdf (1MB)

EY Taskforce Programme Support Phase 2

EY Taskforce Programme Support Phase 2

Tags

More informationDownload pdf (250KB)

Planned Care Services 2020-2023 Three Year Plan

  • A copy of your DHB’s Planned Care Three Year plan (the one that needed to be signed off by Ministry of Health in 2020).
  • The latest update on delivery of any existing or new community/general practice based initiatives under your DHB’s Three Year Plan

Tags

More informationDownload pdf (2MB)

Covid-19 vaccination booking system performance

For the booking system pilot at Kaikōura Vaccination Centre (and any other pilot sites in CDHB), I request copies of all documents that discuss the system's performance and any issues encountered.

 

Tags

More informationDownload pdf (30MB)

COVID-19 vaccination appointments missed in 2021

The number of scheduled COVID-19 vaccination appointments that were missed by people for each month to date in 2021.

 

Tags

More informationDownload pdf (300KB)

DHB savings identified by consultants

RE Alma Consulting Ltd / contractors employed to find significant savings at CDHB.

  • A list of actions recommended, and amount saved by each recommendation.
  • A list of all actions that will be undertaken by the DHB to achieve savings in light of advice received.
  • An estimated cost if any, associated with the actions required to achieve savings.

Tags

More informationDownload pdf (200KB)

Alma Consultancy

RE the original ALMA Consulting Contract: (Commenced 15 February 2021 for 3 months:)

  • What was the outcome of their work?
  • Did they find significant savings and if so, how much?
  • How can the Board justify this cost ($33,000-$55,000).
  • What other consultants have been hired since David Meates resigned and Peter started?
  • At what cost?

Tags

More informationDownload pdf (200KB)

Statement of Performance Expectations 2021/22

This document is the DHB’s Statement of Performance Expectations which has been prepared to meet the requirements of the New Zealand Public Health and Disability Act, Crown Entities Act, Public Finance Act, and the expectations of the Minister of Health.

Linking with our Statement of Intent and Annual Plan, the Statement of Performance Expectations describes actions we will take to deliver on national priorities and expectations in the coming year, the standards and targets we expect to meet and our includes our projected financial position.

The Statement of Performance Expectation is presented to Parliament and used at the end of the year to compare planned and actual performance. Audited results are presented in our Annual Report

Tags

More informationDownload pdf (2MB)

Canterbury DHB Annual Plans

CDHB Annual Plans: Would you please provide me with copies of those up to and including 2007/2008, either electronically or by hard copy mailed to my home address.

  • The CDHB's Annual Plan for 2019/20 (the Annual Plan for 2020/21 is not yet publicly available) states on page 1 that the Annual Plan "has been prepared to meet the requirements of the New Zealand Public Health and Disability Act, Crown Entities Act, Public Finance Act, and the expectations of the Minister of Health."
  • Please provide specific details of the sections and/or subsections of the three Acts which require DHBs to prepare Annual Plans.
  • Please provide specific details which give the Minister of Health the right to state what his or her expectations are of the CDHB - what is the legislative basis for such expectations?

Tags

More informationDownload pdf (8MB)

Kings Fund Report: Current Canterbury DHB staff involved with report

Can I please receive the names and roles of CDHB staff who were interviewed for this Kings Fund report (if any current staff were)?
https://features.kingsfund.org.uk/2021/02/covid-19-recovery-resilience-health-care/

Tags

More informationDownload pdf (200KB)

Consultants used to identify Canterbury DHB savings

Finance / Consultants: Peter Bramley mentioned at the Board Meeting he had appointed consultants to help the DHB identify savings. Can you let me know:
- the name of the consultants / - the term of the contract / - the budget for this work

Tags

More informationDownload pdf (200KB)

Canterbury DHB In-Patient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

Tags

More informationDownload pdf (1MB)

Canterbury DHB Outpatient Experience Survey – November 2020 to February 2021

The patient experience survey contains questions about four areas that patients experience when engaged with the health system; communication, partnership, co-ordination and physical and emotional needs. Patients are also asked to provide an overall experience score out of ten.

Tags

More informationDownload pdf (400KB)

Audit of Canterbury DHB spending

I have been told that in 2020 the CDHB spent around $375,000 on an audit to find out why the organisation had gone over budget for the year.

  • Any information about an audit/investigation/review or any other process undertaken last year around the budget and why spending was over.
  • This should include but not be restricted to any reports into this or similar documents or final feedback/decisions/findings.
  • Details of the cost of this process including a final cost, breakdown of that total, who it was paid to?

Tags

More informationDownload pdf (300KB)

Diabetic Retinal Screening

Percentage coverage for diabetic retinal screening (i.e. the proportion of people with diabetes who have had a retinal screen within the last two years, or other reporting period)?

Tags

More informationDownload pdf (300MB)

Diabetes services

For 2020, re Diabetes Services:

  • The number of screens for diabetic retinopathy purchased, the number of screens delivered, and the DNA rate.
  • How many diabetic retinopathy screening episodes were delivered during lockdown, and how long any disruption lasted (i.e. when did screening return to ‘normal’).
  • On January 1 2021, how many new referrals were on the wait list for their first screening visit, the average time spent on this wait list, and the longest individual time spent waiting.
  • On January 1 2021, how many existing patients were overdue for their follow up screening appointment, the average overdue time, and the longest individual time overdue.

Tags

More informationDownload pdf (300MB)

Cost of did not attend (DNA) appointments

Re OIA response CDHB 10524

  • Is the cost of DNAs calculated across services, and is this reported to the Board? I presume that the DNA Rate as a percentage is the rate of patients in that service that DNA e.g. S75 Vascular Surgery DNA Volume = 274, but DNA Rate = 7.3%.
  • Please confirm if my understanding is correct. If I am, the figures are indeed interesting - e.g. nearly 2,000 DNA's for ENT at a rate of 8.4%. I would have thought that if you had an ENT issue that you would want that addressed.

 

Tags

More informationDownload pdf (400KB)

Annual Plan 2020/2021 and Annual Report 2019/2020

  • With reference to OIA CDHB 10459 and CDHB 10397: When will the CDHB’s Annual Plan 2020/2021 be made available on the CDHB website?
  • What is the current status of the Annual Plan 2020/2021?
  • What is the current status of the CDHB’s Annual Report, including audited financial statements, for the year ended 30 June 2020 and when will this also be made available on the CDHB website?

Tags

More informationDownload pdf (300KB)

Showing 1-40 of 88 results, page 1 of 3.

Page last updated: 22 August 2022

Is this page useful?