ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Policy

18 documents.

Transition of DHB to Health New Zealand

What happens to the DHB from the 1 July with the new Health NZ coming?

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More informationDownload pdf (300KB)

Mental Health policies and procedures

Policy, procedures, standards, statements and information on the diagnosis, treatment and provision of social supports for numerous mental disorders.

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More informationDownload pdf (1MB)

Media access to DHB premises

RE media access to DHB premises to interview staff and patients and take photos before COVID restrictions. Board's intentions for future regards media access under COVID.

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More informationDownload pdf (200KB)

Rural hospital closures

Transcript of all Canterbury DHB Board meetings with regards to the closure of rural hospitals in the Canterbury District.

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More informationDownload pdf (1MB)

COVID-19 vaccination status and access to healthcare

Policy regarding declining treatment or not being seen in relation to vaccination status.

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More informationDownload pdf (200KB)

Mask mandates for employees

Policies on Mask Mandates for Employees and contractors.

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More informationDownload pdf (200KB)

Information about OIA requests in 2021

OIA response times:

  1. From 1 January to 30 June 2021, how many OIA requests did your agency receive?
  2. From 1 January to 30 June 2021, what was the average OIA response time, in working days (including any extension time)?
  3. From 1 January to 30 June 2021, what was the longest OIA response time, in working days (including any extension time)?
  4. From 1 January to 30 June 2021, what percentage of OIAs required a time extension?
  5. From 1 January to 30 June 2021, what percentage of OIAs were refused?
  6. From 1 January to 30 June 2021, what percentage of OIAs were partially refused or redacted?

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More informationDownload pdf (300KB)

Disposal of body parts and human tissue

Disposal of post-operative and pathology body parts and tissue.

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More informationDownload pdf (1MB)

OIA Policy, charges for OIA responses during 2020

  • Does your organisation have a policy or guidelines in relation to charging requestors for supplying information under the Official Information Act 1982?
  • If yes, please supply a written copy of the policy/guideline, including grounds for seeking costs for supplying information, charges for photocopying, scanning or other copying of information and the hourly rate for staff time in compiling requests?
  • If not, what does your organisation charge for photocopying, scanning or other copying of information and what is the hourly rate for staff time in compiling requests?
  • In the 12 months from 01 January 2020 to December 31, 2020:
    • How many requests for information under the Official Information Act did your organisation receive?
    • Of these, in how many was the requestor advised that they would incur charges for copying and staff time, or any other reason?
    • In how many of these, did the requestor pay the required charge for supplying of information?
    • In total, how much did your organisation receive in payments for supplying information under the OIA?
    • What were the largest 10 amounts paid by requestors in charges for fulfilling OIA requests?

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More informationDownload pdf (200KB)

Body parts returned to patients

The total number of body part items returned to patients by the DHB during the calendar years of 2020, 2019, and 2018, broken down by the specific type of body part (including but not limited to, body tissue, bones, organs, placentas/products of conception) returned each year.

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More informationDownload pdf (1MB)

Agreements established between the Canterbury DHB and Ngāi Tahu

A copy of all memorandum(s) of understanding and or agreements established between the Canterbury District Health Board and Ngāi Tahu Iwi and the administrative event chronology timeline of such.

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More informationDownload pdf (2MB)

Publication of policies, protocols and best practice documents

Publication of DHB Intranet policies, protocols, best practice documents to be published online. IANZ accreditation for Labs.

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More informationDownload pdf (400KB)

Policy relating to second opinions about pathology specimens

  • DHB policy on second opinions requested by a third party who is a medical practitioner currently involved in the medical care of the patient from whom the pathological material was original obtained.
  • in the event your DHB deviates from the RCPA policy, please explain why?

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More informationDownload pdf (300KB)

Storage of human tissue

Best Practice: Archiving, Storage, Biobanking of Human Tissue for Diagnostic Purposes.

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More informationDownload pdf (300KB)

Smokefree policies

Copies of smoke-free policies between the years 2000 - 2019.

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More informationDownload pdf (800KB)

Thyroid diagnosis, testing and treatment

Guidelines and or policy on thyroid diagnosis, testing and treatment issued / used / supported by the District Health Board.

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More informationDownload pdf (1.5MB)

CDHB Risk Register

A copy of the current risk register for each DHB, and copies of any summary briefings, memos or correspondence related to the current risk register items.

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More informationDownload pdf (800KB)

Climate change reports since 2017

Information since 1/1/2017 concerning climate change.

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More informationDownload pdf (6MB)

Showing 1-18 of 18 results, page 1 of 1.

Page last updated: 11 August 2022

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