Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Primary Healthcare

10 documents.

Number of Community-based attachments (CBAs)

  • The total number of Community-based attachments (CBAs) currently accredited at your DHB
  • A breakdown of the types of CBA these are (e.g. Urban GP, rural GP, sexual health clinic, public medicine, urgent care, etc.)


More informationDownload pdf (200KB)

Integrated Pharmacy Services Agreement

Policies and documents relating to the Integrated Pharmacy Services Agreement.


More informationDownload pdf (1MB)

Information about General Practices in Canterbury

  • A list of all registered GP Practices registered with your, including their practice name and physical address.
  • A total number of GPs working Full Time and Part Time with each of the above practices.
  • A total figure of current enrolled GP patients for each of the above practices.


More informationDownload pdf (1MB)

Funding for after hours services

Do you provide financial support to Pegasus 24 Hour Surgery to reduce the cost of home visits? If so, why is a similar level of support not provided to Afterhours GP?


More informationDownload pdf (200KB)

PHO services agreement regarding after-hours services

  1. Does your DHB have a current plan or strategy for the provision of After-Hours / Urgent Care Services as defined in the PHO Services Agreement?
  2. As a DHB, do you directly provide or fund that meets the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  3. Within your DHB district, do PHOs (or equivalent bodies) directly provide or fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  4. Are General Practices within your DHB district required to fund (either fully or partly) the provision of After-Hours / Urgent Care Services that meet the requirements of the provision of Urgent Care Services, as defined in the PHO Services Agreement?
  5. Are General Practices within your DHB district required to participate in an urgent care / after-hours / on-call roster in order to meet their Urgent Care Services obligations?


More informationDownload pdf (400KB)

Complaints about 1st Health Limited

Have you received any complaints about 1st Health Limited or their staff


More informationDownload pdf (400KB)

Youth Health Care in Secondary Schools

Information about youth health care in Secondary Schools.


More informationDownload pdf (1MB)


Is it a legal requirement in NZ to be registered to a GP to receive vaccinations?


More informationDownload pdf (800KB)

Vaccination rates reported by GPs

Do GPs in CDHB area have to report their vaccination rates and numbers to the CDHB? If so I would like to get that data and the number of enrolled patients for every GP in Canterbury for the most recent full year the data is available.


More informationDownload pdf (2MB)

Primary Health Providers contracts terminated

 Primary Health providers have had their back to back contract terminated


More informationDownload pdf (800KB)

Showing 1-10 of 10 results, page 1 of 1.

Page last updated: 14 July 2022

Is this page useful?