Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


13 documents.

PGY1 House Officers

1. The total number of PGY1 House Officer positions filled by the ACE matching system for each year between 2014 and 2022, and a breakdown of these by country of training of the candidate (e.g. New Zealand, Australia).

2. The total number of PGY1 House Officer positions filled in by NZREX graduates for each year between 2014 and 2022.

3. The total number of PGY1 House Officer positions filled in by candidates from a Comparable Health System (e.g. U.K., Ireland, U.S.A., Canada etc.) for each year between 2014 and 2022.

4. The total number of PGY1 House Officer positions that were available and advertised outside of the ACE matching system for each year between 2014 and 2022.


More informationDownload pdf (200KB)

PGY1 job positions

  • Total number of PGY1 positions filled through ACE matching process from 2014-2020? Could you please provide me those numbers broken down by year.
  • Total number of PGY1 positions filled by NZREX doctors from 2014-2020? Numbers broken down by year?
  • Total number of PGY1 positions filled by IMGs from Comparable Health countries from 2014-2020?
  • Do you have any preference criteria for PGY1 job hiring candidates?
  • How does the DHB priorities NZREX candidates?
  • Is there any support program available for NZREX doctors to get the PGY1 jobs?


More informationDownload pdf (200KB)

Psychometric testing during staff recruitment

The details of any psychometric testing undertaken as part of staff recruitment, training, resourcing or outsourcing - including as undertaken by outside recruitment firms.


More informationDownload pdf (300KB)

Staffing and supplies since 2020

  • Since the start of 2020 how many people have been made redundant at Canterbury DHB?
  • How many fixed term contracts been terminated?
  • How many people have been employed as permanent staff?
  • How many fixed term contracts have been initiated?
  • How are your supplies of smart infusions, infusion sets, medications, and IV fluids?
  • Are any of your supplies at critical levels? If so, what, and when will they be restocked?
  • Are you able to replenish your above mentioned supplies easily?


More informationDownload pdf (300KB)

Nurse Turnover – December 2020-February 2021

Christchurch Hospital nurses turnover:

  • How many nurses have left their jobs at Christchurch Hospital in the past three months?
  • How many were replaced?
  • How many have left the CDHB?
  • What has been the turnover rate over the last three months and how does it compare with previous years?


More informationDownload pdf (200KB)

Recruitment of chief executive and management team

Communications regarding the recruitment of new CEO and six other vacant executive management positions.


More informationDownload pdf (5MB)

Nursing staff resignations, maternity leave, and recruitment

In the past six months how many nursing staff have resigned or gone on maternity leave? Of those, how many have been replaced?


More informationDownload pdf (300KB)

Employment Relations Authority (ERA) hearings

  • In the past two years to date how many Employment Relations Authority (ERA) hearings has the CDHB lost?
  • How much money has the DHB paid to former staff members who have laid personal grievance claims against the DHB?
  • How many cases has Chris Jury been involved in where the DHB has lost following an ERA hearing?


More informationDownload pdf (400KB)

COVID-19 impact on staff recruitment

COVID-19 border control impact on DHB clinical workforce recruitment.


More informationDownload pdf (300KB)

Maternity staffing issues and complaints

Information about Maternity services staffing in Canterbury.


More informationDownload pdf (1MB)

Policies and procedures related to hiring Maori staff for all public health units

Policies and procedures related to hiring Maori staff for all public health units. Quota for Maori staff etc


More informationDownload pdf (900KB)

Amount spent on recruiting staff and staff salaries

Amount spent on recruiting staff in 2018 compared to previous years. Occupations. Total salary spend for each occupation.


More informationDownload pdf (300KB)

Showing 1-13 of 13 results, page 1 of 1.

Page last updated: 13 July 2022

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