Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Māori and Pasifika Health

Māori and Pasifika Health Providers in Canterbury

A list of Māori and Pasifika health service providers are available in our Health Services Directory

​​The Canterbury District Health Board is committed to a programme of actions and activities aimed at improving Māori and Pasifika health outcomes.

Māori hospital based health services in Canterbury

Te Komiti Whakarite

Te Komiti Whakarite was established to assess and provide cultural advice through the development, implementation and review of the Christchurch Hospital Māori Health Plan, and to further support Christchurch Hospital to meet the Health & Disability Sector Standards, and accreditation standards.  

Ngā Ratonga Hauora Māori / Christchurch Hospital & Christchurch Women's Hospital

Ngā Ratonga Hauora Māori is about the wellbeing of Te Iwi Māori. There is a dedicated team of experienced and qualified Māori and non-Māori health workers and registered professionals who are responsive to Māori health needs.

Te Whare Toa Takitini / Burwood

Ranga Hauora service at Burwood Hospital / Te Whare Toa Takitini recognises the significance of ensuring patients/tangata whaiora feel at ease when receiving care. The service identifies cultural issues when working with whānau, hapū and iwi and enables staff to access the support and resources available to meet their cultural needs.

Mental Health

The philosophy of the Māori Mental Health Service is Whanaungatanga – a concept that stresses the importance of family and that nothing is done in isolation but as part of a member of a whanau. Māori mental health workers make up a multidisciplinary clinical team that works hard to improve the delivery and quality of health services to tangata whaiora / Māori consumers of mental health services.

Background and rationale

Canterbury Health service providers Canterbury District Health Board (CDHB), Primary Health Organisations (PHOs) and Non-Government Organisations (NGOs) aspire to achieving equitable health outcomes for Māori and support Māori families to flourish and achieve their maximum health and wellbeing[3]. In addition, the CDHB and PHOs are required to have plans for Māori health.

Although each organisation is striving to contribute to these aspirations, there have been barriers to achieving their goals. One of these is that while we are on the same boat, there has not been a strong sense that we are all paddling in the same direction. To date plans have not been coordinated and there has been limited collective effort to achieve shared outcomes.

Following a series of discussions between the CDHB and PHOs, a strong commitment has developed between these parties to have an overarching framework that identifies shared outcomes and priority areas, acts as a basis for organisation work plans and encourages collective efforts that make a difference for Māori whānau.


The purpose of the Canterbury Māori Health Framework is to establish shared outcomes, shared priority areas, shared language and common understanding so that we can better achieve our goal of health equity for Māori by paddling the waka in the same direction and in unison.

Governance of the framework

Te Kāhui o Papaki Ka Tai and Manawhenua ki Waitaha.

Partners in the framework

In the first instance the partners in this framework are those that are required by legislation to have a Māori health plan: the CDHB and divisions of the CDHB (Community and Public Health) and Primary Care Organisations (Rural Canterbury, Christchurch PHO and Pegasus Health). The intention is to be fully inclusive and to widen this partnership to include other partners such as Non Government Organisations.

The framework

The framework is an outcomes framework. That is, the framework identifies the various layers of activities and strategies that contribute to our shared outcomes of equitable health outcomes and improved quality of life for Māori. The framework also identifies indicators that we can use to measure progress towards and achievement of the shared outcomes (see Appendix 2: Māori Health Framework with indicators to see details of indicators).


Priority areas

There are many areas of focus that our collective actions could contribute to. It was decided that in the first instance that the areas of focus would be those where there were differentials in access or outcomes for Māori, where indicators existed that were readily measureable in order to determine progress and a particular focus would be placed on vulnerable child and youth:

  • HPV immunisation coverage
  • B4 School Check coverage
  • cervical screening rates
  • child/youth oral health

How this framework will work

Partners in this framework will:

  • Develop organisational work plans that are based on the framework and priority areas
  • Work together to achieve the improvement in shared priority areas
  • Be open to new ways of working to achieve outcomes
  • Undertake to have good communication and regularly report on progress

Review the framework annually late (October/November) in the year so it may be linked to the plans of the partners for the following year.

For more information please contact:

Hector Matthews
Executive Director, Māori and Pacific Health
Canterbury District Health Board
Phone: 03 364 4169

Page last updated: 5 November 2019

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