Te Whatu Ora has a strong commitment to the provision of high quality health care services. We strive to ensure our services are safe, integrated, focused on evidence based best practice and are responsive to consumer needs.
We believe that by continuously improving the dimensions of quality throughout the organisation we will enhance the health care services we provide, increase the job satisfaction of our staff and improve organisational effectiveness.
Our vision is that our health system provides exceptional quality by providing the right care and support, by the right person, at the right place, at the right time and in the right way. With this in mind we have set a patient safety vision of 'zero harm'.
The Corporate Quality and Patient Safety Team works closely with the divisional quality teams and the executive management team to coordinate and promote an effective, integrated and comprehensive approach to quality and patient safety across the organisation.
The Quality Accounts are a snapshot of how our health system is meeting the health needs of the people in our community.
Please go to our document library to view our latest Quality Accounts and previous Quality Accounts.
If you have any queries, please do not hesitate to contact us:
Susan Wood, Director Quality and Patient Safety
This new campaign is still about preventing harm from falls, but takes a more positive look at the benefits of keeping active and moving around safely but often, whether in hospital or at home.
Staying safely active while in hospital gets you well enough to go home sooner, decreases the risk of depression and ensures you are able to get back to the things that are important to you faster when you do get home.
During Safe Mobility September, our staff encourage patients to move safely as often as they can. At Burwood Hospital there is an active rehabiliation programme that includes activities designed to be enjoyable for patients while improving their confidence, strength and balance, and reducing their risk of a fall.
Staying active at home will ensure you stay well and independent at home as long as possible and can avoid a trip to hospital due to being injured in a fall.
The Canterbury Health System is working to reduce the number of falls and the harm they cause in our hospitals and in our communities.
These two short videos give helpful and advice and share the wisdom of people who are at risk of falling, but have learned to manage and reduce that risk.
The Live Stronger for Longer website offers practical information and advice on how to live an active, independent life and encourages people over 65 to join community group strength and balance classes.
Exercise classes can help prevent falls and give older people the chance to have some fun and meet new people, or see if in-home support is appropriate.
The Live Stronger for Longer movement has been developed by government agencies and health providers for people over 65. It aims to prevent falls and fractures, enabling people to stay well and independent in their own home.
We know that patient experience is a good indicator of the quality of our health services. Better experience, stronger partnerships with consumers, patient and family-centred care have been linked to improved health, clinical, financial, service and care outcomes. Patient feedback is used by our teams to monitor and improve the care we provide.
Understanding how people experience healthcare gives us valuable insight and an opportunity to celebrate our success, do more of what we are doing well and to find ways of how we can do better.
Every fortnight we invite patients who have spent at least one night in hospital or have attended an outpatient appointment to participate in our patient experience survey. An invitation to participate in the survey is delivered via email or a link in a text message. Taking part is voluntary.
If you receive an electronic invite – please complete it! We really value your time to provide us with feedback. Be assured your responses are completely anonymous.
In addition, you can also tell us about your experience using our feedback form. The feedback form can be used to share both positive feedback, or to lay a complaint.
Current Patient Experience Surveys are listed below, and an archive of previous patient experience surveys can be found in our publications library.
Page last updated: 16 February 2023
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