All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Lippincott Procedures

Video case study, New Zealand Instance of Lippincott Procedures

The New Zealand Instance of Lippincott Procedures was implemented in partnership between the previous South Island Alliance (now part of Health New Zealand | Te Whatu Ora) and Midland region. Access to this product is now available in almost all health districts across New Zealand with the exception of Waitemata and South Auckland districts.

Watch the video below:

Implementing Lippincott Procedures across New Zealand

Implementing Lippincott Procedures across New Zealand

Read our latest newsletter no. 8 – June 2023 to find out what’s been happening with the Lippincott New Zealand Instance.

Want Lippincott on the run? 

If your service is signed up for Lippincott you can get access on your mobile device by downloading the app. Instructions for downloading the Lippincott app to both iPhone and Android devices is available here.

Please note that in order to access the app off-line, the user must select the ‘Keep me logged in’ option when logged into the app.

Trigger Review Feedback Form

We realise that while Lippincott is evidence based and reviewed yearly there may be times when a procedure may require further consideration within the New Zealand context. If there is something on Lippincott NZ Instance that you would like to request a review of, or provide other feedback on, you are able to complete a Trigger review feedback form. This form allows you to identify the change you request that ensures patient safety/risk is managed or state the rationale for creating a new procedure (in a national context).

Please note that as Lippincott is evidence based you will be required to provide evidence to support your request. When completed, the form should be sent to your district  contact. If you are unsure who that person is, see the list of contacts at the bottom of this page.

Download a Trigger Review Feedback Form

Lippincott Clinical Expert Groups

When procedures are reviewed for the New Zealand context we utilise the skills and expertise of Clinical Expert Groups. These groups contain nominated clinical experts from across the districts that use the New Zealand Instance of Lippincott.  Not all of these groups are active in each year if active content review is not planned. The groups with an asterisk (*) are planning to be active in 2024. If you would like to know more about any of these groups please contact your district lead, or email

  • Blood
  • Diabetes
  • ENT
  • Infection Prevention & Control*
  • IV*
  • Long term care
  • Maternity
  • Oncology
  • Paediatrics*
  • Pain management
  • Palliative Care*
  • Renal Dialysis – seeking members
  • Respiratory
  • Theatre
  • Urology
  • Wound Care*

Lippincott New Zealand Instance Survey

As a way of evaluating the impact of Lippincott New Zealand Instance a survey was undertaken in 2016 involving all participating organisations. These online clinical procedures have now been available in New Zealand for over 8 years and with the increased number of users it was timely to again ask users about their experiences with Lippincott. In September 2020 it was agreed to redo the initial survey with the addition of two questions in relation to the recent COVID-19 pandemic.

478 participants completed the survey and a report of the responses provides an overview of feedback on both a regional and a national basis, noting that Lippincott is available across the health sector (hospitals, community, primary care, NGOs and aged residential care facilities) in those DHB regions. This also includes the tertiary education providers who have an undergraduate nursing programme.
Read what users had to say here.

Lippincott Poster Presentation at APAC Forum 2016

The poster below, on the implementation of the New Zealand Instance of Lippincott was recently entered at the APAC Forum 2016 held in September in Sydney. To view poster in new page click here.

Lippincott Poster Presentation at APAC Forum 2016

Read our latest newsletter no.8 – June 2023 to find out what’s been happening with the Lippincott New Zealand Instance.

Read earlier versions here:

New Zealand Usage data

Lippincott provides monthly usage reports  to our district leads who can share this information with you as required.  Usage of Lippincott New Zealand continue to extend to include primary health practices, residential care facilities, hospitals and specialist community services.

 If you need help or information about the New Zealand Instance of Lippincott contact your local lead (listed below) or

North Island District Contacts

District Contact Email
Northland Bronwyn Hedgecock
Auckland Auckland Team
Waikato Angela Broring (Librarian & Editor)
Bay of Plenty Adele Ferguson
Lakes  –   Nina Dobson
Tairawhiti Team
Taranaki  Diana Fergusson
Wairarapa Maryann Cowgill (Librarian)
" Teresa Fraser
Whanganui Bronwynne Anderson
Hawkes Bay Viv Kerr (Librarian)
MidCentral  Nurse Educator Lead
Wellington Associate Director of Nursing
Hutt Valley Claire Jennings

South Island District Contacts

District Contact Email

Nelson Marlborough

Jodi Miller

West Coast



Jo Tiller


Aljune Go

South Canterbury

Bronwyn Fleming

Southern (Otago)

Lorraine Ritchie

Southern (Invercargill)

Julie Symons
Tertiary Institutions Alex McAllum




Page last updated: 1 May 2024

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