VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Information and services for staff

Quick access to:

Emailmax.Password ResetIT Service DeskJob SearchhealthLearn EDU PoliciesHealthPathwaysPDRPPDUNetP

Staff can access many internal resources from this page, see the information below for more advice about accessing staff services. 

Staff can access email from outside of the computer network at https://mail.cdhb.health.nz

Note: Email is protected by two factor authentication, to log into your email you will need:

  1. Your username
  2. Your password
  3. A MobilePASS or a Citrix Token (note: a mobilepass/token number does not need to be entered if logging in from a 'trusted' computer network)

Read the following guides about setting up and accessing email

External access to staff email (500KB, PDF) 

Setup or Modify Mail Account on Android or iPhone (300KB, PDF)

For more information contact ISG Service Desk

Phone: 03 364 0999
Service hours: 7am-7pm, Monday to Sunday. After hours on-call support for urgent assistance only.
Email: Service.Desk@cdhb.health.nz
Website Portal: iSupport Service Desk Portal

Max. is a self-service portal that allows you to complete HR processes online, such as booking leave, and accessing your payslips.

If you are a staff member and have an enquiry related to max. or employment, please contact the People and Capability team at people@cdhb.health.nz

You can also access max. - People and Capability Service Portal for People and Capability services and information.

Note: To access max. - People and Capability Service Portal you will need:

  1. Your username
  2. Your password 

Staff can log IT issues and requests such as unlocking your user account on the iSupport Service Desk Portal
Note: you will need your Username  and Password to log in.

Contact IT Support

Staff can also log urgent IT issues and requests by calling or emailing the IT Service Desk.

Phone: 03 364 0999
Service hours: 7am-7pm, Monday to Sunday. After hours on-call support for urgent assistance only.
Email: Service.Desk@cdhb.health.nz
Website Portal: iSupport Service Desk Portal

Help guides for staff to remote access work applications:

Remote access using Citrix (PDF, 400KB)

Remote access using VDI (PDF, 800KB)

AnyConnect VPN User Instructions (PDF, 300KB)

About remote access

Staff can remotely access and use some clinical software from home or another location outside of the computer network by using VDI – Virtual Desktop Infrastructure or MobilePass/Citrix/AnyConnect.

Requests for remote access

Staff can request a remote access by contacting ISG service desk.

IT Service Desk

Phone: 03 364 0999
Email: 
Service.Desk@cdhb.health.nz
Website Portal:
iSupport Service Desk Portal

The Self-Service Password Reset (SSPR) tool provides staff with the ability to change/reset their password, or unlock their account.
Staff can reset their network account without involving an administrator or calling the ISG Service Desk. Steps are simple and can be done from a mobile phone, or any PC connected with the Internet.

Reset your Self-Service Password Reset (SSPR)

To reset your password go to: https://aka.ms/sspr (instructions are below)

Register to use Self-Service Password Reset (SSPR)

  • All users must pre-register to be able to reset your password. If you have not registered, you can sign up using our registration form (instructions are below)
  • Registering for self-service password reset is currently a one-time only requirement and can take up to 10 minutes. We recommend registering on a PC/mobile phone within CDHB network.
  • You can register with any one of the following options:
    • Phone number (company, personal, landline, mobile etc)
    • Security questions (3 security questions)

Password Self Service Help/Instructions

Instructions for both registering and resetting your password using Self-Service Password Reset (SSPR) are below.

How to change your password using Self-Service Password Reset (SSPR) (PDF, 400KB)

How to register for Self-Service Password Reset (SSPR) (PDF, 400KB)

Staff can access the healthLearn online education platform at www.healthlearn.ac.nz

Note: you will need a healthlearn Username and Password to log in.

Staff benefits such as the Something for you programme are NOT LISTED on this public website.

Staff benefits in the Something for you programme can currently only be viewed on our internal website by:

  1. Using a computer inside the computer network, or
  2. Using VDI / MOBILEPASS or a Citrix Token to log into the network 
  3. Only once you have logged in you can view Something for you offers on the intranet (i.e. this link will not work if you are not logged in and are outside of the network).

Note: MOBILEPASS and Citrix Tokens to enable external access for staff can be requested from ISG Service Desk.

​HealthPathways are the main source of assessment, management and referral information about Canterbury health services for general practice teams and other community healthcare providers. Please note: Full access to HealthPathways information is only available to health professionals.

To access Community HealthPathways

Go to http://healthpathways.org.nz

HealthPathways contact details

For queries about HealthPathways, please call the HealthPathways Coordinator.

Phone: 03 364 4179
Email: healthpathways@cdhb.health.nz

The Waitaha Canterbury Pānui weekly newsletter can be read in the Health News section of this website.

Some policies are published on edu.cdhb.health.nzif they are useful for staff who do not work on-site at hospitals.

The majority of internal policies are stored on the intranet called PRISM (a private internal website).
PRISM - the intranet, is only available to staff who are working inside the computer network, or by logging into the network using a MOBILEPASS or Citrix Token provided by ISG.

From October 2018 staff policies and staff educational information are not listed on this website, and have moved to the education website edu.cdhb.health.nz. This includes:

 

Health providers can request to have access to Health Connect South (HCS) so they can perform their clinical duties, e.g. radiology reporting etc.

To apply for access to use Health Connect South (HCS)

  • Download, read, print, complete and sign the appropriate HCS application forms.
  • Once completed and signed, the forms need to be scanned and emailed to service.desk@cdhb.health.nz with the subject line “HCS access request“.

Application form for individuals 

Access to HCS and associated databases e.g. eclair, including limited access to Healthone, e.g. Medications (Word DOC, 50KB)

Application form for organisations

General conditions for access to HCS (Word DOC, 80KB)

All applicants need to complete an individual form PLUS for their organisation to complete the general conditions form. If you do not belong to an organisation then you still need a completed “general conditions” form which you can complete yourself.

Information about the process of ordering and returning staff uniforms can be read in the documents below.

Staff Uniform Ordering Process (50KB, PDF)

Staff Uniform Returns Process (100KB, PDF)

Frequently Asked Questions about staff uniforms

Please read FAQs about staff uniforms below, or if you have a question about uniforms that is not answered please email us.

What happens if the uniform does not fit?

Email us with your purchase order number and the details as to what size you think the uniform should be.​

How do I return a used uniform?

  • Package clean uniforms in a carton
  • Label and sent to: UNIFORMS, C/O Environmental Services, Christchurch Hospital, LGF, Parkside East,

Who do I contact if I require a uniform urgently?

If you have ordered a uniform, and it has not arrived, and you need a uniform urgently, we have a small supply of new uniforms, but not all sizes. P​lease call the Service Manager, Back of House ext 66882 or 03 3377 882

What happens if my uniform has a fault?

  • Attach a copy of the order form and order number.
  • Write a clear description of the problem.
  • Send it to: Service Manager, Back of House, Level 3, 32 Oxford Terrace, Christchurch

What happens to my uniforms when I leave?

  • Clean and package your uniforms in a carton.
  • Send to: UNIFORMS, C/O Environmental Services, Christchurch Hospital, LGF, Parkside East

When is the Uniform Shop open for fittings?

Fashion Uniforms Fitting Service, 7b Pilgrim Place, Christchurch
Open hours: Tues and Wed 10am - 4pm

Page last updated: 23 November 2022

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