ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health news

Read the latest Te Whatu Ora Waitaha Canterbury health news, media releases, and current health alerts for the Canterbury region. Our flagship news publications Waitaha Canterbury Pānui and WellNow Canterbury magazine are available to read online.​ The Te Whatu Ora Waitaha Canterbury Communications team are also available to assist with any enquiries from media.

923 news items.

Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 18 July 2016

Monday 18 July 2016Quick Read

In this week’s CEO Update David Meates talks about the importance of taking time to stop and think about our own... read more about CEO Update – Monday 18 July 2016»

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CEO Update – Monday 11 July 2016

Monday 11 July 2016Quick Read

In this week’s CEO Update David Meates talks about the continuous quality improvement shown in the latest Health... read more about CEO Update – Monday 11 July 2016»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 4 July 2016

Monday 4 July 2016Quick Read

​In this week’s CEO Update David Meates talks about the new biomass boilers at Burwood that are now operational and... read more about CEO Update – Monday 4 July 2016»

Media release

Canterbury DHB delighted one-stop shop for addiction services opens

Friday 1 July 2016Quick Read

Canterbury DHB is delighted Tūhauora – Christchurch Central has been officially opened by the Minister of Health... read more about Canterbury DHB delighted one-stop shop for addiction services opens»

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Media release

Name the Cranes Competition

Friday 1 July 2016Quick Read

​​The Canterbury District Health Board and CPB Contractors are excited to announce a NAME THE CRANES competition.... read more about Name the Cranes Competition»

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Media release

Human Milk Bank says thanks for support

Friday 1 July 2016Quick Read

Canterbury DHB’s Human Milk Bank is thrilled with the support it’s received since it put calls out to the community... read more about Human Milk Bank says thanks for support»

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Media release

Poroporoaki for Burwood Birthing Unit

Friday 1 July 2016Quick Read

A poroporoaki* has been held in acknowledgement of the closure of Burwood Birthing Unit, which officially shut its... read more about Poroporoaki for Burwood Birthing Unit»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 27 June 2016

Monday 27 June 2016Quick Read

​In this week’s CEO Update David Meates talk about how last week the Health Select Committee visited Canterbury to... read more about CEO Update – Monday 27 June 2016»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 20 June 2016

Monday 20 June 2016Quick Read

​In this week’s CEO Update David Meates talk about how the Advance Care Plans of 670 Cantabrians are now shared... read more about CEO Update – Monday 20 June 2016»

Media release

The Princess Margaret Hospital here to stay for a little while yet

Wednesday 15 June 2016Quick Read

Moving some patients from The Princess Margaret Hospital to Burwood Hospital is underway without a hitch but it's left... read more about The Princess Margaret Hospital here to stay for a little while yet»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 13 June 2016

Monday 13 June 2016Quick Read

​In this week’s CEO Update David Meates shares one family’s story which, illustrates that the work we’re doing... read more about CEO Update – Monday 13 June 2016»

Media release

Move to new Burwood facilities kicks off

Friday 10 June 2016Quick Read

Canterbury DHB and the New Zealand Defence Force (NZDF) will start moving patients from The Princess Margaret Hospital... read more about Move to new Burwood facilities kicks off»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Tuesday 7 June 2016

Tuesday 7 June 2016Quick Read

​In this week’s CEO Update David Meates talks about our new Chief Medical Officer, Dr Sue Nightingale. Sue is well... read more about CEO Update – Tuesday 7 June 2016»

Media release

Join the young Cantabs helping make the Canterbury Health System better

Friday 3 June 2016Quick Read

A group of young Cantabrians want more people to help them make the Canterbury Health System better for others their... read more about Join the young Cantabs helping make the Canterbury Health System better»

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Media release

New Chief Medical Officer announced

Wednesday 1 June 2016Quick Read

Dr Sue Nightingale is well known to many in the Canterbury Health System and it's her established credentials and... read more about New Chief Medical Officer announced»

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Media release

Call to action to quit

Monday 30 May 2016Quick Read

Canterbury smokers are being called to action to quit for the sake of their family and protect them from the dangers of... read more about Call to action to quit»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 30 May 2016

Monday 30 May 2016Quick Read

​In this week’s CEO Update David Meates talks about how it’s been an incredibly busy and exciting time in the... read more about CEO Update – Monday 30 May 2016»

Media release

Immunisation rates well covered for Canterbury

Tuesday 24 May 2016Quick Read

Protecting our vulnerable children from diseases is high on the radar for Cantabrians, according to the latest National... read more about Immunisation rates well covered for Canterbury»

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Media release

Burwood public open day: Sunday May 29, from 10am to 2pm

Tuesday 24 May 2016Quick Read

​After extensive consumer consultation, planning, designing and construction, the Burwood Hospital's new 230-bed... read more about Burwood public open day: Sunday May 29, from 10am to 2pm»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 23 May 2016

Monday 23 May 2016Quick Read

In this week’s CEO Update David Meates urges us to not be complacent about influenza. It’s going to be here soon... read more about CEO Update – Monday 23 May 2016»

Media release

Good hand hygiene is no laughing matter

Friday 20 May 2016Quick Read

Canterbury District Health Board is working with the Clown Doctors to emphasise the importance of having clean hands to... read more about Good hand hygiene is no laughing matter»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 16 May 2016

Monday 16 May 2016Quick Read

In this week’s CEO Update David Meates talks about the changes at The Princess Margaret Hospital. David congratulates... read more about CEO Update – Monday 16 May 2016»

Media release

Talking health – but are we speaking your language?

Monday 9 May 2016Quick Read

The Canterbury Health System is keen to hear community views on how it can improve communication and create better... read more about Talking health – but are we speaking your language?»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 9 May 2016

Monday 9 May 2016Quick Read

In this week’s CEO Update David Meates talks about how in under a month, up to 140 patients from the Older Persons’... read more about CEO Update – Monday 9 May 2016»

Media release

The new Akaroa Integrated Health Facility is one step closer

Tuesday 3 May 2016Quick Read

​Canterbury DHB is pleased to announce it is tendering for the design of the new Integrated Health Facility in... read more about The new Akaroa Integrated Health Facility is one step closer»

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Media release

Immunisation Week targets immunisation during pregnancy

Monday 2 May 2016Quick Read

Canterbury is celebrating Immunisation Week on May 2-8 along with the rest of New Zealand with the theme of... read more about Immunisation Week targets immunisation during pregnancy»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 2 May 2016

Monday 2 May 2016Quick Read

In this week’s CEO Update David Meates ask what are you doing to look after yourself? We all need to be taking care... read more about CEO Update – Monday 2 May 2016»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Tuesday 26 April 2016

Tuesday 26 April 2016Quick Read

In this week’s CEO Update David Meates talks about the media focus on suicide and what is happening in Canterbury.... read more about CEO Update – Tuesday 26 April 2016»

Media release

Health warning at Pegasus Lake lifted

Tuesday 19 April 2016Quick Read

The Community and Public Health division of the Canterbury District Health Board has lifted its algal bloom health... read more about Health warning at Pegasus Lake lifted»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 18 April 2016

Monday 18 April 2016Quick Read

In this week’s CEO Update David Meates talks about the official opening of Kaikoura Health Te Hā o Te Ora, which was... read more about CEO Update – Monday 18 April 2016»

Te Whatu Ora Waitaha Canterbury News

New Kaikoura health centre opens – a community effort

Friday 15 April 2016Quick Read

Kaikoura Health Te Hā o Te Ora was officially opened this afternoon by the Minister of Health, Hon Dr Jonathan... read more about New Kaikoura health centre opens – a community effort»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 11 April 2016

Monday 11 April 2016Quick Read

​In this week’s CEO Update David Meates talks about the new Health and Safety legislation and gives a big push to... read more about CEO Update – Monday 11 April 2016»

Media release

Work underway to get Burwood Birthing Unit open

Friday 8 April 2016Quick Read

Work is underway for the temporary reopening of Burwood Birthing Unit. Canterbury DHB closed the unit, after staff and... read more about Work underway to get Burwood Birthing Unit open»

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Media release

Burwood Birthing Unit to temporarily reopen

Tuesday 5 April 2016Quick Read

Canterbury DHB will temporarily reopen the Burwood Birthing Unit. The announcement was made at a meeting this week with... read more about Burwood Birthing Unit to temporarily reopen»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 4 April 2016

Monday 4 April 2016Quick Read

​In this week’s CEO Update David Meates encourages us to get behind the April Falls Prevention campaign, whether... read more about CEO Update – Monday 4 April 2016»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Tuesday 29 March 2016

Tuesday 29 March 2016Quick Read

​In this week’s CEO Update David Meates encourages us to look after ourselves, so we’re better able to look after... read more about CEO Update – Tuesday 29 March 2016»

Media release

Celebrating the South Island’s one millionth electronic referral

Wednesday 23 March 2016Quick Read

With a click of the mouse and an ‘accepted' message, the one millionth successful electronic request for... read more about Celebrating the South Island’s one millionth electronic referral»

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Media release

Canterbury DHB pleased increased mental health need recognised

Monday 21 March 2016Quick Read

Canterbury DHB chair, Murray Cleverley, is pleased with today’s announcement by the Minister of Health, Dr Jonathan... read more about Canterbury DHB pleased increased mental health need recognised»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 21 March 2016

Monday 21 March 2016Quick Read

In this week’s CEO Update David Meates urges us to protect ourselves, our whānau, our patients and our community... read more about CEO Update – Monday 21 March 2016»

Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 14 March 2016

Monday 14 March 2016Quick Read

​In this week’s CEO Update David Meates talks about Canterbury’s Sexual Health Centre’s new home, which was... read more about CEO Update – Monday 14 March 2016»

Showing 761-800 of 923 results, page 20 of 24.

Page last updated: 18 August 2022

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