ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health news

Read the latest Te Whatu Ora Waitaha Canterbury health news, media releases, and current health alerts for the Canterbury region. Our flagship news publications Waitaha Canterbury Pānui and WellNow Canterbury magazine are available to read online.​ The Te Whatu Ora Waitaha Canterbury Communications team are also available to assist with any enquiries from media.

923 news items.

Media release

Ministers open Manawa, healthcare training facility

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Health Warning – Algal Bloom in Lake Pegasus

Tuesday 29 January 2019Quick Read

The Community and Public Health division of Canterbury District Health Board has issued a health warning after... read more about Health Warning – Algal Bloom in Lake Pegasus»

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Care around the clock to continue throughout junior doctors’ strike

Tuesday 29 January 2019Quick Read

To be attributed to: Paul Lamb, Acting Chief People Officer, Canterbury DHB With the New Zealand Resident Doctors’... read more about Care around the clock to continue throughout junior doctors’ strike»

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CEO Update – Monday 28 January 2019

Monday 28 January 2019Quick Read

In this week's CEO Update… Chief Executive David Meates welcomes eight interns with learning disabilities who have... read more about CEO Update – Monday 28 January 2019»

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Health Warning – Toxic Algal Bloom in Selwyn/Waikirikiri River downstream of the Glentunnel Swimming Hole

Thursday 24 January 2019Quick Read

Canterbury District Health Board’s Community and Public Health unit have issued a health warning after potentially... read more about Health Warning – Toxic Algal Bloom in Selwyn/Waikirikiri River downstream of the Glentunnel Swimming Hole»

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Media release

Health Warning – Toxic Algal Bloom in the Waipara River at Teviotdale

Thursday 24 January 2019Quick Read

Canterbury District Health Board’s Community and Public Health unit have issued a health warning for the Waipara... read more about Health Warning – Toxic Algal Bloom in the Waipara River at Teviotdale»

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New Café completes Outpatients facilities

Wednesday 23 January 2019Quick Read

Gourmet sandwiches, fresh salads, quality Allpress Espresso coffee and a relaxing atmosphere. That’s a selection of... read more about New Café completes Outpatients facilities»

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Waitaha Canterbury Pānui

CEO Update – Monday 21 January 2019

Monday 21 January 2019Quick Read

In this week's CEO Update… Chief Executive David Meates shares how Canterbury’s integrated health system is being... read more about CEO Update – Monday 21 January 2019»

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Health Warning – Algal Bloom in the Ashley / Rakahuri River near Rangiora-Loburn Bridge

Tuesday 15 January 2019Quick Read

Canterbury District Health Board’s Community and Public Health unit have issued a health warning after potentially... read more about Health Warning – Algal Bloom in the Ashley / Rakahuri River near Rangiora-Loburn Bridge»

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Media release

Care around the clock to continue throughout junior doctors’ strike

Monday 14 January 2019Quick Read

To be attributed to: Michael Frampton, Chief People Officer, Canterbury DHB With the New Zealand Resident Doctors’... read more about Care around the clock to continue throughout junior doctors’ strike»

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Public Health Alert

Health warning lifted at Sandy Bay, Canterbury

Tuesday 8 January 2019Quick Read

Canterbury District Health Board’s Community and Public Health unit has lifted its health warning at Sandy Bay.... read more about Health warning lifted at Sandy Bay, Canterbury»

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Public Health Alert

Health Warning: Unsafe Recreational Water Quality at Sandy Bay

Monday 31 December 2018Quick Read

Canterbury District Health Board’s Community and Public Health unit has issued a health warning after very high... read more about Health Warning: Unsafe Recreational Water Quality at Sandy Bay»

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Media release

Festive fare for patients on Christmas Day

Monday 24 December 2018Quick Read

If you thought planning and cooking a Christmas meal for the whanau was a big undertaking, spare a thought for... read more about Festive fare for patients on Christmas Day»

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Media release

Care around the clock continues over the holidays

Friday 21 December 2018Quick Read

This summer, wherever your holidays take you around New Zealand, remember that you can still get free health advice... read more about Care around the clock continues over the holidays»

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Waitaha Canterbury Pānui

CEO Update – Monday 17 December 2018

Monday 17 December 2018Quick Read

In this week's CEO Update… Chief Executive David Meates reflects on a busy 2018 and some of its achievements and... read more about CEO Update – Monday 17 December 2018»

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Improving patient care the focus of Annual Quality Awards

Monday 17 December 2018Quick Read

The recent Canterbury Health System Quality Improvement and Innovation Awards recognised and showcased how changes have... read more about Improving patient care the focus of Annual Quality Awards»

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Newsletter

Te Mana Ora Newsletter – December 2018

Friday 14 December 2018Quick Read

This newsletter is produced by Community and Public Health as a vehicle for promoting positive korero on hauora Māori... read more about Te Mana Ora Newsletter – December 2018»

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Media release

Popular Christchurch eatery joins the Fresh Air Project

Thursday 13 December 2018Quick Read

Fush eatery in Wigram is the latest venue to go smokefree as part of the Fresh Air Project, a collaboration between the... read more about Popular Christchurch eatery joins the Fresh Air Project»

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Waitaha Canterbury Pānui

CEO Update – Monday 10 December 2018

Monday 10 December 2018Quick Read

In this week's CEO Update… David congratulates the entrants of this year’s Quality Improvement and Innovation... read more about CEO Update – Monday 10 December 2018»

Media release

Hospital Shuttle Marks One Million Passengers

Friday 7 December 2018Quick Read

Canterbury DHB’s hospital shuttle marks a significant milestone this week. The shuttle service has helped one million... read more about Hospital Shuttle Marks One Million Passengers»

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Media release

Canterbury Serious Adverse Events 2017/18

Friday 7 December 2018Quick Read

Inpatient falls and pressure injuries continue to be the two major serious adverse events reported by Canterbury DHB... read more about Canterbury Serious Adverse Events 2017/18»

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Early Childhood Education Sunsmartest

Thursday 6 December 2018Quick Read

Early childhood educators are creative and conscientious in protecting young children from skin damage from our harsh... read more about Early Childhood Education Sunsmartest»

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Waitaha Canterbury Pānui

CEO Update – Monday 3 December 2018

Monday 3 December 2018Quick Read

In this week's CEO Update… Chief Executive David Meates reflects on the government’s announcement that it has... read more about CEO Update – Monday 3 December 2018»

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Work heats up for Can Do Catering employees

Monday 3 December 2018Quick Read

With the run-up to Christmas, this is the busiest week of the year for a unique catering enterprise in Christchurch.... read more about Work heats up for Can Do Catering employees»

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Media release

Canterbury Wellbeing Indicators Continue Upward Trend

Wednesday 28 November 2018Quick Read

Quality of life continues to improve for greater Christchurch residents, according to the latest wellbeing indicators.... read more about Canterbury Wellbeing Indicators Continue Upward Trend»

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Canterbury DHB welcomes quadruplets born at Christchurch Women’s Hospital

Tuesday 27 November 2018Quick Read

Christchurch Women’s Hospital (CWH) is celebrating the recent arrival of quadruplets, born at its maternity unit to a... read more about Canterbury DHB welcomes quadruplets born at Christchurch Women’s Hospital»

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Waitaha Canterbury Pānui

CEO Update – Monday 26 November 2018

Monday 26 November 2018Quick Read

In this week's CEO Update… Chief Executive David Meates talks about how Canterbury DHB is a public sector leader when... read more about CEO Update – Monday 26 November 2018»

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Kiwi Ingenuity Bolsters Health Education Toolbox

Tuesday 20 November 2018Quick Read

What do you get when you combine a cheap Android tablet, some skilled wood carving, grey paint, an old bedside hospital... read more about Kiwi Ingenuity Bolsters Health Education Toolbox»

Waitaha Canterbury Pānui

CEO Update – Monday 19 November 2018

Monday 19 November 2018Quick Read

In this week's CEO Update… Chief Executive David Meates celebrates the upcoming launch of the book Rising from the... read more about CEO Update – Monday 19 November 2018»

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Enjoy Cup Day at Riccarton Park, and drink responsibly

Thursday 15 November 2018Quick Read

A collaborative multi-agency approach aims to ensure Cup Day 2018 at Riccarton Park is a safe and enjoyable experience... read more about Enjoy Cup Day at Riccarton Park, and drink responsibly»

Waitaha Canterbury Pānui

CEO Update – Monday 12 November 2018

Monday 12 November 2018Quick Read

In this week's CEO Update… Chief Executive David Meates reflects on Canterbury DHB’s 2017/18 performance against... read more about CEO Update – Monday 12 November 2018»

WellNow Canterbury Magazine

WellNow Canterbury – Spring 2018

Friday 9 November 2018Quick Read

WellNow Canterbury is our community health magazine which goes to every Canterbury mailbox twice a year. This spring... read more about WellNow Canterbury – Spring 2018»

Media release

Hand Hygiene – Spread the Message Not the Germs

Wednesday 7 November 2018Quick Read

Canterbury DHB is getting behind this year’s Patient Safety Week (PSW 2018) topic of infection prevention and... read more about Hand Hygiene – Spread the Message Not the Germs»

Waitaha Canterbury Pānui

CEO Update – Monday 5 November 2018

Monday 5 November 2018Quick Read

In this week's CEO Update… Chief Executive David Meates welcomes Dr Jacqui Lunday Johnstone as our new Executive... read more about CEO Update – Monday 5 November 2018»

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Road Accident Remembrance Day – An Opportunity to Reflect

Friday 2 November 2018Quick Read

Road Accident Remembrance Day will take place tomorrow, 3 November 2018. This is a time for us to reflect on the lives... read more about Road Accident Remembrance Day – An Opportunity to Reflect»

Showing 521-560 of 923 results, page 14 of 24.

Page last updated: 18 August 2022

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