ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health news

Read the latest Te Whatu Ora Waitaha Canterbury health news, media releases, and current health alerts for the Canterbury region. Our flagship news publications Waitaha Canterbury Pānui and WellNow Canterbury magazine are available to read online.​ The Te Whatu Ora Waitaha Canterbury Communications team are also available to assist with any enquiries from media.

923 news items.

Newsletter

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In this week's CEO Update… Chief Executive David Meates celebrates last weekend’s move of several teams into... read more about CEO Update – Monday 29 October 2018»

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Tuesday 23 October 2018Quick Read

In this week's CEO Update… Chief Executive David Meates showcases the best photos from our staff photo competition... read more about CEO Update – Tuesday 23 October 2018»

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CEO Update – Monday 15 October 2018

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In this week's CEO Update… Chief Executive David Meates highlights the importance of continuing to care for our... read more about CEO Update – Monday 15 October 2018»

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CEO Update – Monday 8 October 2018

Monday 8 October 2018Quick Read

Chief Executive David Meates highlights the importance of continuing to care for our mental health, and the new IT... read more about CEO Update – Monday 8 October 2018»

Public Health Alert

Avoiding a Legionnaires’ Spring Spike

Thursday 4 October 2018Quick Read

Canterbury’s gardeners are being urged to take care with potting mix and compost to avoid repeating the spike in... read more about Avoiding a Legionnaires’ Spring Spike»

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Dedicated nurses recruited to reduce pressure injuries

Tuesday 2 October 2018Quick Read

Canterbury DHB has recruited the first group of Pressure Injury Prevention Link Nurses, as part of a broader strategy... read more about Dedicated nurses recruited to reduce pressure injuries»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 1 October 2018

Monday 1 October 2018Quick Read

David celebrates Canterbury DHB’s recent awards for reducing energy use and emissions, encourages staff to connect... read more about CEO Update – Monday 1 October 2018»

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CEO Update – Monday 24 September 2018

Monday 24 September 2018Quick Read

David shares the highlights from the annual meeting of Senior Medical Officers that focused on ‘making things... read more about CEO Update – Monday 24 September 2018»

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Warning over synthetic cannabis – ten admitted to Christchurch Hospital

Friday 21 September 2018Quick Read

Christchurch Hospital's Emergency Department has seen a number of people suffering from probable severe synthetic... read more about Warning over synthetic cannabis – ten admitted to Christchurch Hospital»

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Canterbury DHB hosts physiotherapy simulation course

Tuesday 18 September 2018Quick Read

Canterbury DHB has hosted New Zealand’s first ever Intensive Care Unit (ICU) physiotherapy simulation course. The... read more about Canterbury DHB hosts physiotherapy simulation course»

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CEO Update – Monday 17 September 2018

Monday 17 September 2018Quick Read

David reflects on the lessons learnt from the 2011 earthquakes in the lead-up to the Earthquakes Symposium in November,... read more about CEO Update – Monday 17 September 2018»

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Monday 10 September 2018Quick Read

It’s Te Wiki o te Reo Māori (Māori Language Week), and David encourages us to incorporate more of the Māori... read more about CEO Update – Monday 10 September 2018»

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The Canterbury District Health Board's Community and Public Health team has issued a measles warning after a man who... read more about Measles warning issued in Christchurch»

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Te Whatu Ora Waitaha Canterbury News

CEO Update – Monday 3 September 2018

Monday 3 September 2018Quick Read

David shares how Canterbury DHB’s clot retrieval service is helping to save lives and prevent disability, reflects on... read more about CEO Update – Monday 3 September 2018»

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CEO Update – Monday 27 August 2018

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David reflects on the recent provisional statistics that show an increase in suicides in the Canterbury region, how we... read more about CEO Update – Monday 27 August 2018»

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CEO Update – Monday 20 August 2018

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David acknowledges that many services are at or exceeding capacity within the Canterbury Health System, and thanks... read more about CEO Update – Monday 20 August 2018»

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CEO Update – Monday 13 August 2018

Monday 13 August 2018Quick Read

David begins the countdown to the upcoming move to the new Outpatients building, and thanks everyone involved in the... read more about CEO Update – Monday 13 August 2018»

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Friday 10 August 2018Quick Read

If you're feeling under the weather it's important to seek health advice sooner rather than later – don't wait for... read more about Health advice for anyone coming down with winter bugs»

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The Countdown Kids Hospital Appeal has begun

Monday 6 August 2018Quick Read

The Countdown Kids Hospital Appeal kicks off today and will run until the end of October. The nationwide appeal is in... read more about The Countdown Kids Hospital Appeal has begun»

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Waitaha Canterbury Pānui

CEO Update – Monday 6 August 2018

Monday 6 August 2018Quick Read

In today’s CEO Update, Chief Executive David Meates acknowledges the busy winter period has hit services, praises the... read more about CEO Update – Monday 6 August 2018»

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Two people who have had head and neck cancers are encouraging others to be aware of their bodies and check out anything... read more about Spotting cancer early makes a difference»

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Waitaha Canterbury Pānui

CEO Update – Monday 23 July 2018

Monday 23 July 2018Quick Read

In this week's CEO Update, Chief Executive David Meates acknowledges the achievements of the Specialist Mental Health... read more about CEO Update – Monday 23 July 2018»

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Tuesday 17 July 2018Quick Read

More than a third of Cantabrians have had their flu immunisation already this winter and there's still time for the... read more about It’s not too late to protect yourself against the flu»

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CEO Update – Monday 16 July 2018

Monday 16 July 2018Quick Read

In this week's CEO Update, Chief Executive David Meates reminds us about the importance of protecting ourselves against... read more about CEO Update – Monday 16 July 2018»

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CEO Update – Monday 9 July 2018

Monday 9 July 2018Quick Read

​In this week's CEO Update, Chief Executive David Meates outlines recent international recognition of Canterbury's... read more about CEO Update – Monday 9 July 2018»

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Friday 6 July 2018

Manawa, the state-of-the-art hub for health research and education in Christchurch’s Health Precinct, held a short... read more about Manawa building blessed in Christchurch’s Health Precinct»

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Waitaha Canterbury Pānui

CEO Update – Monday 2 July 2018

Monday 2 July 2018Quick Read

In this week's CEO Update, Chief Executive David Meates highlights a new voucher scheme to improve access to primary... read more about CEO Update – Monday 2 July 2018»

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WellNow Canterbury – Winter 2018

Sunday 1 July 2018Quick Read

WellNow Canterbury is our biannual community health magazine. Welcome to our Winter 2018 edition which you can read... read more about WellNow Canterbury – Winter 2018»

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Monday 25 June 2018Quick Read

In this week's CEO Update, Chief Executive David Meates outlines the early feedback from the Ministry of Health and... read more about CEO Update – Monday 25 June 2018»

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Heading to Hospital? The CDHB’s popular hospital shuttle service has now relocated

Wednesday 20 June 2018Quick Read

Canterbury District Health Board's popular hospital shuttle service for patients and hospital visitors ​has... read more about Heading to Hospital? The CDHB’s popular hospital shuttle service has now relocated»

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Volunteers provide ‘priceless’ support in Christchurch hospitals

Tuesday 19 June 2018Quick Read

Hospitals in Christchurch rely on the help of hundreds of volunteers to assist patients, visitors and staff, and raise... read more about Volunteers provide ‘priceless’ support in Christchurch hospitals»

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Waitaha Canterbury Pānui

CEO Update – Monday 18 June 2018

Monday 18 June 2018Quick Read

In this week's CEO Update, Chief Executive David Meates recognises the contributions of our many volunteers, updates... read more about CEO Update – Monday 18 June 2018»

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CEO Update – Monday 11 June 2018

Monday 11 June 2018Quick Read

In this week's CEO Update, Chief Executive David Meates provides a recap on our ongoing facility challenges. We... read more about CEO Update – Monday 11 June 2018»

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CEO Update – Tuesday 5 June 2018

Tuesday 5 June 2018Quick Read

In today's CEO Update, Chief Executive David Meates shares the joint Ministry of Health and Canterbury DHB statement on... read more about CEO Update – Tuesday 5 June 2018»

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Never too old to make a change for the better

Wednesday 30 May 2018Quick Read

Herewini Banks was 74 years old when she gave up smoking. She remembers the exact date and time she quit – 4.30pm... read more about Never too old to make a change for the better»

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Waitaha Canterbury Pānui

CEO Update – Monday 28 May 2018

Monday 28 May 2018Quick Read

In today's CEO Update, Chief Executive David Meates talks about the upcoming World Smokefree Day on 31 May. We look at... read more about CEO Update – Monday 28 May 2018»

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Celo the safe-snapping app

Thursday 24 May 2018Quick Read

Medical staff can't just use Snapchat or WhatsApp when they want to send private information to another professional,... read more about Celo the safe-snapping app»

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Showing 561-600 of 923 results, page 15 of 24.

Page last updated: 18 August 2022

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