HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Health services directory

See our I’m not well, where do I go? page for advice about what to do if you are feeling unwell.

See our COVID-19 section for testing centres and advice.

Health services in Canterbury are listed alphabetically below, if you are visiting a hospital, contact and location information for most services are on our hospitals pages.

You can find a General Practice team by either using our General Practices (GP) map, or by visiting the listings of General Practices on each of the three local Public Health Organisation (PHO) websites.

126 health services.

Early Intervention in Psychosis Service (Totara House)

Specialist assessment, treatment and support provided for young people (18-30) experiencing a first presentation of psychosis

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Eating Disorders Service

The South Island Eating Disorders Service (SIEDS) provides inpatient treatment for people with a diagnosed eating disorder.

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Eating Disorders Service (Outpatients)

The South Island Eating Disorders Service (SIEDS) community team provides outpatient treatment for people with a diagnosed eating disorder.

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Emergency Department at Christchurch Hospital

Christchurch Hospital Emergency Department (ED) is open for emergency and urgent serious medical issues 24/7. People need to enter ED using the external entrance at the new Waipapa building which is behind Christchurch Women's Hospital.

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Endocrinology

Endocrinology is the branch of medicine concerned with endocrine glands and hormones. 

Endocrinology is based on ground floor of the Christchurch Outpatients building.

 

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ENT Outpatients (Otolaryngology)

ENT Outpatients is based on the 5th Floor of the Riverside building at Christchurch Hospital.

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Etu Pasifika

Etu Pasifika provide a range of services for the whole family including Mental Health, Addictions & Smoking Cessation Services.

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Extended Hours Pharmacies in Christchurch

Information about extended hours pharmacies in Christchurch and Canterbury.

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Eye Outpatients

The Canterbury DHB Eye Outpatients Department treat people with a serious eye problems, who have been referred to them by an optometrist or a doctor.

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Forensic Mental Health Services

Forensic services provides specialist care for people who, as a result of mental illness, have seriously offended or are assessed as high risk for serious offending. These include; Te Whare Manaaki, Te Whare Hohou Roko, Te Whare Mauriora and Te Whare Rangihau, the Forensic Community Team.

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Gastroenterology

Gastroenterology Department, Christchurch Hospital

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Gynaecologic Oncology

The Gynaecologic Oncology service is based at Christchurch Women's Hospital. Women with all types and stages of gynaecologic cancer are referred to the service for investigation and treatment.

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Gynaecology

Gynaecology Services provides inpatient, day patient and outpatient treatment for women in the Canterbury region and tertiary services for the South Island.​

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Haematology

The Christchurch Haematology Service provides a comprehensive specialist service for patients with blood disorders which include Bone Marrow transplantation, treatment for haematological malignancies, bleeding and thrombotic disorders.

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He Waka Tapu​

He Waka Tapu​ provide, Whānau Ora, Tāne Ora, Whānau Link, Cervi​cal and Breast Screening, Alcohol, drug services for ex offenders, Te Hā Waitaha, and Alcohol and Drug residential service for the South Island as well as health other services.

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Hereford Centre

The Hereford Centre offers a range of treatment and support services to individuals with mental health illnesses who experience difficulty in maintaining wellness with previous community mental health services.

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High Care

Children’s High Care on Level 1 is a small 8 bed unit located alongside the ICU. Access to Children’s High Care is via the entrance to the Intensive Care Unit.

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Human Milkbank

Christchurch Women's Hospital's Neonatal Unit (NICU) opened New Zealand's first Human Pasteurised​ Donor Milk Bank in 2014. The Human Milk Bank is next to the Neonatal Unit on the 4th Floor, Christchurch Women's Hospital​.

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Hyperbaric Medicine

The Christchurch Hyperbaric Medicine Unit treats a range of conditions ranging from decompression sickness and air embolism through to radiation injury and hypoxic problem wounds.

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Immunology

The Rheumatology and Immunology Service provides inpatient, outpatient, day patient and inter-hospital consultative services for patients with rheumatic disease, primary immunodeficiency and serious allergy.

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Infection Prevention and Control Service

The Infection Prevention and Control Service provide expert guidance and support to prevent the occurrence and spread of infection.

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Intellectual Disability Liaison Team (IDLT)

This service is for people with an intellectual disability who have been charged with an offence and are subject to a compulsory care order from the courts.

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Intensive Care

Intensive Care is located on Level 1 of the Waipapa building, at Christchurch Hospital.

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Kaikoura Community Maternity Unit

Kaikōura Health (Te Hā o Te Ora) is located approximately two hours’ drive North of Christchurch and provides primary birthing care and postnatal maternity services.

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Kia atawhai ki te tangata (Pegasus Health)

Kia atawhai ki te tangata (Pegasus Health) is the Primary Health Organisation (PHO) providing Māori Health Services including Partnership Community Workers and Whānau​ Link.

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Lincoln Community Maternity Unit

Please note that Lincoln Maternity Hospital is now permanently closed and maternity services are now available in the new Oromairaki Community Maternity Unit in Rolleston.

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LinKIDS

LinKIDS helps connect families to health services in the Canterbury region.

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Manawhenua Ki Waitaha Health Scholarships

Manawhenua Ki Waitaha Charitable Trust (MKWCT) provide access to CDHB Scholarships, and are responsible for the appointment of Maori representatives who ensure manawhenua have oversight and influence on the decision making of the Canterbury DHB.

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Māori Health teams in hospitals

Information about experienced and qualified Māori and non-Māori health workers and registered professionals who are responsive to Māori health needs.

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Meals on Wheels

The Meals on Wheels service provides a freshly cooked hot dinner meal at midday for those that find it difficult to prepare or access a hot meal. 

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Medical Oncology

The Canterbury Regional Cancer & Haematology Service (CRCHS) Medical Oncology Department is one of two tertiary centres delivering medical oncology and chemotherapy treatment in the South Island. It is located at on the ground floor of the Christchurch Hospital Oncology building.

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Medical Physics & Bioengineering

Medical Physics and Bioengineering provides scientific and technical services for safe, effective, and innovative patient care.

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Menemene Mai (Smile)

Welcome to Menemene Mai (Smile) the Early childhood oral health toolkit for kaiako in Waitaha Canterbury.

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Moorhouse Medical Centre

If you have an accident, injury or illness that needs urgent medical care, you can just walk into Moorhouse Medical Centre at any time. No appointment is necessary. We are open 8am to 8pm, 7 days, including public holidays.

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Mothers and Babies Community Mental Health Service (Outpatients)

The Mothers and Babies Community Mental Health Service for outpatients offers treatment to mothers and primary care givers who have been referred by their general practitioner (GP), other mental health services or medical specialists.

 

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Mothers and Babies Mental Health Service (Inpatients)

The Mothers and Babies mental health service (also known as C Ward) provides inpatient treatment for mothers or primary care givers.

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Neonatal Service

The Canterbury Neonatal Service provides special and intensive care for all babies born in the wider Canterbury region. This region extends to Timaru in the South, Greymouth in the West and Kaikoura in the North.

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Nephrology

The Nephrology Department at Christchurch Hospital provides regional nephrology services for people in Canterbury, South Canterbury, and Westland, comprising general nephrology, acute dialysis and chronic dialysis (CAPD and home haemodialysis).

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Neurology and Neurosurgery

Neurology is a medical specialty dealing with disorders of the nervous system. Neurology is a non-surgical specialty, its corresponding surgical specialty is neurosurgery.

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Nuclear Medicine

Specialist services provided by the Christchurch Hospital Nuclear Medicine Department include; Diagnostic Imaging, Radiopharmacy and Radionuclide Therapies.

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Showing 41-80 of 126 results, page 2 of 4.

Page last updated: 2 September 2022

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