ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Nurse Maude

126 health services.

24 Hour Surgery

You can go to the 24 Hour Surgery on Madras Street for any urgent medical issue that you would otherwise see your GP for, as well as accident related injuries such as sprains, cuts or broken bones.

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A6 Child Haematology and Oncology Centre (CHOC)

CHOC is one of two specialist treatment centres for childhood cancer in New Zealand. We care for infants, children and adolescents with cancer, and their families/whanau.

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A7 Paediatric Medical Ward

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

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Adolescent and Young Adult (AYA) Cancer Service

The Adolescent and Young Adult Cancer Service helps to improve outcomes for young people aged between 12 and 24 with cancer in New Zealand, by coordinating cancer care with  health professionals, and assisting patients and your families during and after treatment.

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Adult Community Mental Health

The Adult Community Mental Health service provides assessment, treatment and support services to adults in the community .Access to Adult Community Mental Health services is via Adult Single Point of Entry (SPOE).

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Adult Community Referral Centre (ACRC)

Many subsidised services are available to help people remain independent and in their own home through the Adult Community Referral Centre (ACRC).

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Anaesthesia

The Department of Anaesthesia provides anaesthesia services in Christchurch Hospitals.

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Anxiety Disorders Service

The Anxiety Disorders Service is a community-based team that provides treatment for people with anxiety disorders.

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Ashburton Community Maternity Unit

Ashburton Maternity Unit is located approximately one hour’s drive from south of Christchurch and provides primary birthing care and postnatal maternity services.

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B7 Paediatric Surgical Ward

B7 is a 24 bed ward for children needing hospitalisation for surgery and for some children requiring medical management of conditions such as cystic fibrosis.

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Blood Tests

Blood test services are provided by two laboratories, the hospital based Canterbury Health Laboratories (CHL), and community based Canterbury SCL.

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Brain Injury Rehabilitation

Based at Burwood Hospital, the Brain Injury Rehabilitation Service  (BIRS) is a 12 bed inpatient ward that provides comprehensive rehabilitation for people aged 16 - 65 with brain injuries.

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CAF North Community and Outreach team

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAF South Community and Outreach team 

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAFLink (Single Point of Entry)

CAFLink is the Child, Adolescent and Family Mental Health Service ‘single point of entry function’ to mental health services in Canterbury for children, adolescents and their families.

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Canterbury & West Coast Musculoskeletal Service

Canterbury and West Coast Musculoskeletal Service is a publicly funded service for patients with non-urgent musculoskeletal conditions that do not require surgery.

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Canterbury Health Laboratories

​​​Canterbury Health Laboratories provide a complete range of laboratory services for the Canterbury District Health Board.

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Canterbury Health System Research

The Research Office promotes research that can drive changes in policy, practice and systems to improve the health and wellbeing of our community.

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Canterbury Regional Cancer and Haematology Service (CRCHS)

The Canterbury Regional Cancer and Haematology Service is comprised of Medical Oncology, Radiation Oncology, Haematology, and Palliative Care...

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Cardiology

The Cardiology Day Unit (CDU) and Cardio-Respiratory Integrated Specialist Services (CRISS) are based at Christchurch Hospital.

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Child & Youth Health

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

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Child Development Service

The Child Development Service therapy team is based at Montreal House in Christchurch and includes Occupational Therapists, Physiotherapists, a Social Worker, Speech Language Therapist and a Dietitian.

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Child, Adolescent and Family Emergency (CAFEm)

For children and youth mental health emergencies talk to CAFEm - Freephone 0800 218 219 (press option 2).

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Child, Adolescent and Family Inpatient Services

A specialist regional (South Island) treatment and assessment service for children and adolescents who have severe psychiatric, emotional, behavioural, or developmental disorders are assessed and/or treated.

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Children in Care Team

A service for children and young people between the ages of 0-12 years who have a confirmed or suspected moderate to severe mental health issue.

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Christchurch Opioid Recovery Service

The Christchurch Opioid Recovery Service provides case management and opiate maintenance treatment in the community.

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Christchurch PHO

Christchurch PHO represents Riccarton Clinic​, Moorhouse Medical Centre, UC Health Centre​, Ara Health Centre, Korowai Youth Wellbeing Trust and Burnside Medical Centre​.

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Christchurch Sexual Health Service

Christchurch Sexual Health Service a specialist sexual health service offering free and confidential sexual health care including diagnosis of sexually transmitted infections (STI's) and other related conditions including genital skin conditions and genital pain.

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Christchurch Women’s Hospital Maternity Services

Maternity services are located at Christchurch Women's Hospital, a seven-level hospital next to Christchurch Hospital in the central city.

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Clinical Nurse Specialists (CNS)

CNS's are registered nurses who are recognised clinical experts within their specialty and are based throughout CDHB campuses.

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Clozapine Clinic

The Clozapine Clinic provides specialist support to a significant number of adult consumers who are taking Clozapine

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Community Alcohol and Drug Service

The Community Alcohol and Drug Service provides assessments and outpatient treatment for people that need assistance with moderate to severe alcohol or other drug dependence.

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Community and Public Health (CPH)

Community and Public Health (CPH) provides public health services to those people living in the Canterbury, South Canterbury and West Coast regions.

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Community Dental Service

We provide free dental care for eligible children living in Canterbury and South Canterbury. We also help teens find a free family dentist.

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Community Health Information Centres (CHIC)

The Community Health Information Centre (CHIC) provides free health resources within Canterbury, South Canterbury and the West Coast.

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Cystic Fibrosis Service

The Canterbury Adult CF Service sees all adults with CF from around the South Island. We are the second largest adult CF service in New Zealand.

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Day Surgery Unit (DSU)

The Day Surgery Unit (DSU) specialises in the care and support of men, women and children having day surgery.

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Dental Department

The hospital-based Dental Department provides specialist dental care to people from within the Canterbury region.

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Dermatology

The Dermatology Department assesses and treats the skin and skin diseases.

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Diabetes Service

The Diabetes Service provides a community and an outpatient consultation service for patients on referral from general practitioners and other health professionals.

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Showing 1-40 of 126 results, page 1 of 4.

Page last updated: 21 June 2022

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