All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023


Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information


The Christchurch Haematology Service is a tertiary centre for the South Island of New Zealand. We provide a comprehensive specialist service for patients with blood disorders which include Bone Marrow transplantation (both autologous and allogeneic), treatment for haematological malignancies, bleeding and thrombotic disorders. The Department keenly supports the advancement of staff skills, training and is active in co-ordinating and conducting clinical trials. It receives support from local and national charitable bodies and is supporting basic research through its affiliated groups.

The Department offers a service that is committed to the provision of the highest quality healthcare within a multi-disciplinary setting through:

  • Assessment and diagnosis
  • Treatment planning
  • Delivery of treatment
  • Access to other services within the Canterbury DHB and Health Care Providers in the community.

The Department consists of:


Haematology Outpatients

Christchurch Outpatients Building
2 Oxford Terrace

Phone: 03 364 0384
Fax: 03 364 1432

Haematology Day Ward

Located within the Medical Day Unit (MDU), near the Parkside Ground Medical, on the west side of Christchurch Hospital.
Phone: 03 364 1180

Bone Marrow Transplant Unit

Located in Ward B6, Waipapa, Christchurch Hospital
Phone: 03 364 0660

Haemostasis Service

Christchurch Outpatients Building
2 Oxford Terrace
Phone: 03 364 1246

Postal address

Haematology Department
Private Bag 4710


View Christchurch Hospital Map listing Haematology locations.

Page last updated: 27 March 2023

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