All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

High Care

Children’s High Care on Level 1 is a small 8 bed unit located alongside the Intensive Care Unit (ICU). Access to Children’s High Care is via the entrance to the ICU.

The area provides a low nurse to patient ratio allowing time for close monitoring of your child’s condition as instructed by either the medical or surgical team caring for them.

To assist in monitoring your child’s condition you should expect your child to be connected a bedside monitor that will capture your child’s Heart rate, Resp. rate, Oxygen and blood pressure. This information is reviewed by nursing and medical staff.

Parent facilities

A whanau/family room is located within the ward with tea, coffee and microwave facilities.

On Level 7, there is the Ronald McDonald parent lounge located just outside B7. There is a washing machine and dryer is located in the parent lounge and available for use. Generic laundry powder is provided. Also available in this area is the Matatiki Hub

My Room

Each room has an ensuite bathroom. There is a tv with Freeview channels.  This is operated by a bedside remote

Bedside Remote Handset

There are reclining chairs available for parents to rest.

Highcare reclining chair

Highcare reclining chair

Highcare reclining chair

Highcare reclining chair (in reclined bed position)


Page last updated: 2 December 2020

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