Matatiki Child and Youth Healthcare is here to make the journey through the Canterbury Health System as easy as possible, both for children and also their parents and carers. You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.
Coming for Emergency Care
Remember: Dial 111 in an emergency.
Coming to your Appointment
Clinics and day treatment
Coming for Surgery
For people having an operation
Staying at Hospital
About being an inpatient
When your baby is in NICU
About the Neonatal Intensive Care Unit
A6 CHOC
Child Haematology and Oncology Centre
Phone: 03 364 0731
Visit www.kidshealth.org.nz for advice about keeping kids healthy, conditions and treatments and more.
Christchurch Hospital Campus Map
Waipapa All Levels Floor Plan Map
Information about parking can be found on our parking page.
For hospital parking at Christchurch hospital, there is shuttle service from Deans Avenue Car Park to Christchurch Hospital.
Hospital Shuttle Bus Route from Deans Ave Car Park
Mobility car parks at Christchurch Hospital are indicated on the map below. You can also view and download a PDF file version of the map of the Christchurch Hospital Mobility Parking Map (2MB, PDF)
Christchurch Hospital Campus with mobility parking spaces
Information desks at Christchurch Hospital main reception and on the ground floor of Waipapa can assist you with your queries.
A meet and greet finder at Christchurch Hospital
Meet and greet finders are available in the main reception of Christchurch Hospital Waipapa to help guide you to the correct ward or location you need to go to.
They wear blue aprons with ‘Can I help you?’ on the front.
They can walk you to the ward and assist you to connect to the right staff member.
At Christchurch Hospital, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver.
If you or your family need accommodation during your treatment period, you should discuss this with your regular health care team in your hometown. A social worker or the person in charge of your care can give you accommodation information. You MAY be eligible for accommodation subsidy, but this will need to be approved prior to arrival.
Fill out the eligibility tool
If your child has been referred to a specialist at Christchurch Hospital and you live outside of Christchurch, you may be entitled to funding from the Ministry of Health to assist with some of your travel and accommodation costs.
A National Travel Assistance Scheme Brochure is available in every ward, this explains who may be eligible for accomodation. Please ask reception staff for a copy of the brochure, or you can download National Travel Assistance Scheme Brochure
For full details, check out the National Travel Assistance Scheme on the Ministry of Health website.
Please use the National Travel Assistance eligibility tool to check your availability for travel assistance.
For more information, contact the Canterbury DHB Travel office – 03 378 6912 (Monday to Friday, 9-5pm) or ask to speak to a social worker.
You can find out what costs are covered by travel assistance on the Ministry of Health website.
You can find out about claiming travel assistance on the Ministry of Health website.
You can contact the Canterbury DHB hospital travel coordinator on 03 378 6912 (Monday to Friday, 9-5pm) or email cdhb.travel@cdhb.health.nz
Accommodation may be available for out of town families at: Ronald McDonald house, Te Whare Mahana or Rānui House. Please contact your social worker or the National Travel Assistance office - 0800 855 066
There is a Kiwibank ATM located in the Christchurch Hospital main foyer.
Peaberry, Ground Floor, Christchurch Hospital Waipapa
Peaberry is a modern café located on the ground floor within the Waipapa atrium, offering a range of fresh and flavourful food, along with a premium coffee and tea experience.
It is open Monday to Friday from 7am to 3pm.
Willow Lane, Ground Floor, Christchurch Hospital Waipapa
Willow Lane Cafe is located on the ground floor near the main lifts and sells a wide variety of products such as gifts and flowers, coffee and bakery products, grocery items and ready to eat meals.
Opening hours are 8am to 8pm 7 days.
The Great Escape Cafe, Level 1, Christchurch Hospital
The Great Escape Cafe is located on Level 1 in the Parkside building of Christchurch Hospital.
Hours: 7.00am–7.30pm, Mon-Fri. 9am to 7:30pm Sat-Sun.
New U Hairdressers
A full range of hairdressing services located in the main foyer of Christchurch Hospital.
Service hours
Monday to Friday: 7am-7pm
Weekends and holidays: 9am-7:30pm
Free public Wi-Fi internet access is available in most areas of Christchurch Hospital for patients and members of the public.
Information about setting up Wi-Fi access can be found in our Patients and Visitors section.
Parkside Pharmacy, Christchurch Hospital
Parkside pharmacy is located on the ground floor of Christchurch Hospital.
Service hours
Monday to Friday: 8am–6pm
Saturday: 10am–4pm
Sunday: Closed
Phones are located by the main reception area of the hospital.
Please use the National Travel Assistance eligibility tool to check your availability for travel assistance.
For more information about travel assistance contact the CDHB Travel office – 03 378 6912 (Monday to Friday, 9-5pm) or ask to speak to a social worker.
More information about accommodation is on this above on this page.
There are several vending machines located across the hospital campus.
They are located in the:
There are also several cafés on the Christchurch Hospital campus where food and drinks can be purchased.
Christchurch Hospital Volunteers Gift Shop
The Volunteer Gift Shop is located on the Ground Floor of Christchurch Hospital hospital, near the main entrance.
The shop provides NZ Post shop services, and a range of gifts, cards, confectionery and snacks.
Service hours
Monday to Friday: 9am - 4pm
Saturday: 10am - 2pm
Sunday: 9am - 4pm
In this section: Books about going to hospital | Video: When your child has to go to the hospital | What to bring (child and parent) | Medicines | Items not to bring to hospital |
Every child is an individual and how one child may cope and manage may be completely different than the next. It’s important to give your child factual information especially about what they might hear and see. Remember to do this in a way your child understands, in a positive and honest way but be mindful about not giving them too much information. Also, be aware of how much time there is between giving them information and when they need to come in. Sometimes too much time can create worry.
Reassure your child that you will be coming and staying with them. Show them the going to hospital video and other parts of the website like your room and activities.
Depending on the age of your child, give them plenty of opportunities for 'hospital play'. You can get them to do things like bandaging a teddy, listening to a family member's heartbeat, practising taking medicine.
Your local library, school, kindergarten or childcare centre may be able to help. Here are a few suggestions:
| Maisy goes to Hospital Author: Lucy Cousins | Maisy is well known to young children. She bounces on her bed too hard and hurts her leg. She goes to hospital for an x-ray and gets a cast. |
| Clifford Visits the Hospital Author: Norman Bridwell | This book for younger children helps parents prepare children who are apprehensive about an upcoming hospital experience. |
| A Visit to the Sesame Street Hospital Authors: Deborah Hautzig and Joseph Mathieu | Grover learns that he needs an operation. He goes on a hospital tour with his mother and familiar Sesame Street friends to explore the hospital environment. |
| When you’re sick or in Hospital Author: Tom McGrath | This book focuses on the emotional side of hospitalisation for children. It discussed all kinds of emotions a child may feel and encourages children to talk about their feelings. |
| What does Super Jonny do when Mum gets sick? Author: Simone Colwill | Simone is a New Zealand author who has written this book for children who often feel confused, angry and helpless when his mother is admitted to hospital. Jonny finds a way to navigate through this experience. |
| What about me? When brothers and sisters get sick. Author: Allan Peterkin | A girl has a younger brother who is hospitalised leaving her confused and upset that no one is paying attention to her just her sibling. How will she cope? |
Be prepared for your child to ask the same questions several times. Each time you answer them, they will absorb a little more information, as well as gain reassurance from you.
TIP// We recommend you name any personal items you need to bring into hospital for your stay.
Staying in hospital can be little bit scary. To help children feel less worried, we have made a video to show them what can happen.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
Due to limited storage space, please consider how much you bring. To maintain safety, the space in the room needs to be uncluttered.
NOTE // Please do not bring valuable items as there are no provisions to lock them up.
TIP// Be sure all personal items are labelled with your child’s name. If a family forgets personal items after discharge, we are unable to store the items until the patient’s next visit because of very limited storage space.
TIP// Download our full list of what to bring to hospital! What to bring to hospital (200KB, PDF)
If you have any questions, please talk to your nurse, doctor, or the ward pharmacist.
Please do not bring:
In this section: Christchurch Hospital address and map | Christchurch Hospital Campus Map | Parking and transport around the hospital | Drop off zone | Park and Ride (P&R) | Cost of Parking | Mobility parking | All day parking | Taxis | Bus Services |
Street address: Christchurch Hospital, Riccarton Avenue, Christchurch (Directions)
Postal address: Riccarton Avenue, Private Bag 4710, Christchurch 8140
Mobility car parks at Christchurch Hospital are indicated on the map below. You can also view and download a PDF file version of the map of the Christchurch Hospital Mobility Parking Map (2MB, PDF)
Christchurch Hospital Campus with mobility parking spaces
The Christchurch Hospital Park n Ride is located at 25 Deans Avenue, near the Moorhouse Ave end of Deans Ave.
TIP// The shuttle runs every 15 mins. *There is a mandatory break for drivers from 2:30-3:15pm on the weekends, so no shuttle at that time.
Monday to Friday: 6.15am and 8.30pm
Saturday and Sunday: 11.00am and 8.00pm
Parents are responsible for bringing their children’s car seats. The shuttle can accommodate prams. The shuttle is not suitable for wheelchairs. There is mobility car parking on site and near Christchurch Hospital.
IF YOU HAVE FLU LIKE SYMPTOMS PLEASE DON’T USE THE SHUTTLE.
24 hours, 7 days
*Pay for your parking at one of the pay machines before you return to your car. Payment is available via cash (coins and notes), credit card and eftpos. A $0.60 transaction fee applies for card payments.
Christchurch Hospital Shuttle Bus Route from Deans Ave Car Park
If you are a mobility parking permit holder you can park in one of the designated mobility spaces located outside the front of the hospital.
There are 3 designated Child Health Mobility Parks specifically for neuro development patients. The parks are protected by barrier arms and a Security Guard. To access these parks, please drive over the Rolleston bridge from Rolleston Avenue or Cambridge Terrace and present your Outpatient Clinic Letter to the Security Guard to access these.
Wilson parking sites are near the hospital offering all-day parking. Further information is available from www.wilsonparking.co.nz/find-a-park
There is a free phone for taxis at the main entrance of the hospital outside Emergency Department
Various buses stop near and around the hospital. Bus timetables are available by the public pay phones at the main Parkside entrance. Contact Metro for enquiries: www.metroinfo.co.nz
In this section: Emergency Exits | Keeping Kids Safe in Hospital (video) | Access to the Wards | ID Name Bands | Personal items | Security | Medical Emergencies | Bedside Handset
|
 Emergency Exit sign: A green square sign showing a person moving through a door. |
Just as at home, school, the playground or mall, our hospital environment can expose children to hazards or situations which result in an accident and/or injury. Hospital furniture, medical equipment and supplies, hot drinks, wet floor conditions or the large amount of people traffic within our hospital environment are some of the common things associated with accidents/injuries.
In the same way that you keep your child safe at home, we make every effort to keep your child safe in hospital. We see this as a joint responsibility between you and our staff. Please watch our video below or on vimeo.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
A photo of the intercom button used to speak to staff.
There is a monitored security door at the entrance to the ward. The door to the ward is locked overnight from 8pm to 6:00am. Access to the ward can be done by using the intercom on the right hand side of the door.
When your child is admitted to hospital, they are asked to wear an identification band with their name and other important details, usually around their wrist and ankle. Correct patient identity is fundamental to the health and safety of patients in hospital. These bands are worn during their stay, so they can be easily identified, and we can ensure they receive the right treatment and care.
Parents are requested to help and as such are required to:
In normal circumstances, a patient’s name band should be removed only on his/her discharge from hospital to home. This is the responsibility of the nurse caring for the patient.
Your belongings are kept on the ward at your own risk. Keep all valuables with you at all times.
Christchurch hospital has an active 24-hour security service. If you have any concerns about security issues, notify the ward staff or security officers immediately. After-hours visitors must check in with security staff on the ground floor before being able to proceed to the ward. There are many active CCTV cameras throughout the hospital.
To contact Security, please call 03 364 0640.
If you need assistance, a Nurse Call button is at the top of your bedside handset.
In this section: Choosing your food | Special food requirements | Meals for mothers of babies | Meal times (approximate) | Expressing room | Food for parents/caregivers | Hot drinks | Cafes | Peaberry | Willow Lane | The Great Escape Cafe
NOTE // If your child/teenager is going to have an operation, special procedure or treatment, they may not be able to eat or drink. Your nurse will inform you of this.
All food and drink for patients is provided by the hospital. This includes breakfast, lunch and dinner.
A menu is circulated each morning for you/your child to choose what they will be served for lunch, dinner and breakfast. Please leave your completed form on your bedside table or with your nurse.
It is important that you let us know if your child/teenager has any:
Meals are also provided on the ward for a mother breastfeeding a patient less than 6 months of age.
| Breakfast: 7:30am | |
| Lunch: 12:30pm | |
| Dinner: 5:30pm | |
There is an expressing room available for parents, please ask the nurse and they will get the equipment for you to access this room.
Unfortunately, meals cannot be provided to the parent/caregiver staying with their child. We do encourage parents/caregivers to bring in snacks if desired between meals.
Alternatively, food/snacks can be obtained from the various café’s and vending machines from within Christchurch Hospital.
Tea and coffee are available on the wards.
NOTE // All hot drinks must have a lid – this is to protect children from accidental spills.A number of café’s are available in and around the hospital.
Peaberry, Ground Floor, Waipapa, Christchurch Hospital
Peaberry is a modern café located on the ground floor within the Waipapa atrium, offering a range of fresh and flavourful food, along with a premium coffee and tea experience.
It is open Monday to Friday from 7am to 4pm, and Saturday and Sunday from 9am to 3pm.
Willow Lane, Ground Floor, Waipapa, Christchurch Hospital
Willow Lane Cafe is located on the ground floor near the main lifts and sells a wide variety of products such as gifts and flowers, coffee and bakery products, grocery items and ready to eat meals.
Opening hours are 8am to 8pm 7 days.
The Great Escape Cafe, Level 1, Christchurch Hospital
The Great Escape Cafe is located on Level 1 in the Parkside building of ChristChurch Hospital.
Hours: 8.00am–7.30pm, 7 days a week.
In this section: About me board | Nurse Call | Isolation | Parent Bed | Toilet and shower | Fresh linens and towels | Storage | TV | Family Escalation |
Almost all patient rooms have wonderful views and natural light.
View from patient room in Waipapa
The About Me board is a communication for you, your child and the staff who come into your room.
You should always be able to look at your board and see the name of your nurse for the shift and the name of the specialist doctor in charge of your child.
Anyone can add or change information on the board. The board helps all of us to remember important information and helps you from having to repeat yourself all the time.
You are welcome to write questions you might have for your doctors or other staff on the board.
If you need assistance, use the (yellow) nurse call button, which is by your child’s bed.
There are also nurse call buttons in the patient’s toilets and showers.
Staff will show you how to use it, and explain the emergency process.
Bedside Handset
Some children need to be cared for in isolation to prevent the spread of infection. Your nurse will tell you if your child’s condition means they need to be cared for in isolation. Please stay with your child in his/her room. Your nurse will advise you of procedures and facilities you are able to use.
TIP// You do not need to wear protective clothing but are advised to wash or apply alcohol-based hand gel to your hands as you enter and leave the room.
In every room, there is a single parent bed. Staff will provide linens and pillow for the bed as well as make it for you. The bed pulls down off the wall, and likewise can be pushed up to put it away. In general, if you’re able to put your bed up before 8am, it would be most appreciated.
Toilets and showers are located within your child’s room. Please press the nurse call button to get assistance with laundry needs.
There is a red cord nurse call system in the ensuite that can be pulled in case of emergency.
TIP// Please speak to a cleaner if you run out of toilet paper, etc.
If you need fresh linens and towels, please use your nurse call button.
Please ensure to clean out the cupboards when leaving. There is minimal storage available, so please bring only what you need to hospital.
We provide freeview tv. To turn on the tv, use the instructions on the bedside handset.
See our family escalation section
In this section: Laundry | Parent lounge | Parent Kitchen | Telephones, cell phones and patient enquiries | Toilets/showers for parents/caregivers | Matatiki Hub | Internet access |
Laundry
Wherever possible we prefer parents launder their clothes at home or in their external accommodation e.g. Ronald McDonald House. Where it is not possible, there is a laundry located within the Ronald McDonald parent lounge in B7.
These are shared laundry facilities that parent/caregivers can use for personal items as long as their child is not being cared for in isolation, if they are please talk to your nurse. Washing powder is also available. Please respect its use by other families by removing your washing/drying as soon as it is finished. If you require specialized laundry powder, please bring your own. The laundry facilities are accessible from 8am – 8pm.
B7 parents lounge
Located at the entrance to B7 Children’s this is a parent only area. This is serviced by Ronald McDonald House volunteers.
 Parent accommodation |
Features within this area:
The Parent Lounge will be open from 8am to 8pm. |
There is a kitchen that caregivers can access in the Parent Lounge of B7.
A telephone is available for parents. Please ask your nurse for assistance with this.
NOTE// Cell phones must not be used within one metre of medical equipment.
Patient enquiries to the ward need to be kept to a minimum due to our busy area. Please liaise with other family/whānau members to avoid disruption during the day. Patient confidentiality restricts us from giving out information over the telephone. You can phone 03 364 0640 and ask for patient enquiries. Basic information about your child’s condition will be given. Anything more will need to come from you or a family member.
Toilets and showers are located within your child’s room. You can access towels from the ward. Please ensure privacy and consideration for others. When finished with towels or linen, please place them into the appropriate coloured laundry bag at the end of the hall.
This shared play area is for Children inpatients and their families/whanau. It is located on level 7 and has Radio lollipop located within this space. This is open from 8am to 8pm.
Free public Wi-Fi internet access is available in Christchurch Hospital for members of the public. Follow the five steps below to connect any wireless device to our free Wi-Fi.
Sites and content deemed inappropriate will be blocked when using the service. Similarly content accessed by people within Canterbury DHB facilities on their own network is subject to Canterbury DHB policy. It will not be possible to download material like movies due to file size.
In this section: Who is eligible for travel and accommodation assistance? | The Māori Health Service | Ronald McDonald House |
At Christchurch Hospital, we recognise the importance of having a parent or caregiver staying with their child whenever possible. Accommodation is available on the ward for one parent or caregiver.
In CAA (Ground Floor) and Highcare (Level 1), we provide a chair that reclines.
On the other wards, we provide a pull down bed for parents.
If your child has been referred to a specialist at Christchurch Hospital and you live outside of Christchurch, you may be entitled to funding from the Ministry of Health to assist with some of your travel and accommodation costs.
Fill out the eligibility tool - https://moh-nta.solnetsolutions.co.nz/
The National Travel Assistance Scheme’ brochure is available in every ward and explains who may be eligible. Please ask reception or the Ward Clerk to assist you and for a copy of the brochure or read it on the Ministry of Health website.
For full details, check out the National Travel Assistance Scheme on the Ministry of Health website.
For more information, you can go to the travel eligibility section of the Ministry of Health website, contact the CDHB Travel office – 03 378 6912 (Monday to Friday, 9-5pm) or ask to speak to a social worker.
For information about claiming travel assistance see the Ministry of Health website.
To claim assistance, contact the CDHB Travel hospital travel co-ordinator by calling the hospital on 03 378 6912 (Monday – Friday 9-5pm) or emailing cdhb.travel@cdhb.health.nz
Accommodation may be available for out of town families at Ronald McDonald house, Te Whare Mahana or Rānui House. Please contact your social worker or the National Travel Assistance office - 0800 855 066
The Māori Health Service also runs a low-cost whānau accommodation service for those eligible. See the Te Whare Mahana Whānau Family Accommodation page for more information.
Ronald McDonald House Improves the health and wellbeing of children. RMHC creates, finds and supports programmes that help children live happier, healthier lives.
Phone: 03 377 3311
www.rmhc.org.nz
In this section: Shopping malls and supermarkets | Cafes | Movie Theatre | Playground | Feeding Ducks | Christchurch Botanic Gardens | Punting on the Avon River | Canterbury Museum | Christchurch Tram | Tūranga Public Library | Christchurch Art Gallery | Margaret Mahy Playground | Willowbank Wildlife Reserve | International Antarctic Centre | Air Force Museum | Ferrymead Heritage Park | Other attractions in and around the city |
Christchurch’s beautiful Botanic Gardens are open to the public. They have the closest playground to the hospital and are definitely worth a visit. They also have a golf course, tennis courts and outdoor bowling green.
Distance 1km, 15 min walk
Admire the botanic gardens or the changing face of the city centre while being expertly guided gently along the Avon River on an authentic Edwardian punting tour.
[insert pic – Punting on the Avon]
Where Depart from the Antigua Boatsheds, Cambridge Terrace
(300m, 4 min walk)
Hours 9.00am-6.00pm (October to March)
10.00am-4.00pm (April to September)
More info www.welcomeaboard.co.nz/punting/
Housed in an exquisite historic building, Canterbury Museum is world renowned for its natural and human history collections. A frequently changing programme of exhibitions and events complements the museum’s permanent displays. Of particular interest are the outstanding Maori exhibits, the Victorian Christchurch Street and the Antarctic collection. There is also interactive fun for the children in the Discovery area. Browse the museum shop or relax in the café, with tree-top views of the beautiful Christchurch Botanic Gardens.
[insert pic – Canterbury museum]
Where Rolleston Avenue, City 8013, Christchurch
(500m from Parkside Hospital entrance,
5 min walk)
Hours 9.00am-5.30pm (October to March)
9.00am–5.00pm (April to September)
Phone +64 3 366 5000
More info www.canterburymuseum.com
Information taken from Christchurch & Canterbury Tourism at www.christchurchnz.com
Combine history and sightseeing while enjoying a journey through the changing face of Christchurch’s city centre on board a beautifully restored heritage tram.
Where: closest stop to the hospital is by the Canterbury Museum
(500m, 5 min walk)
Hours 9.00am-6.00pm (September to March)
10.00am-5.00pm (April to August)
More information http://welcomeaboard.co.nz/christchurch-tram/
Main public library located in Cathedral Square. As well as the usual reading and study spaces there are also spaces for other activities, such as the Discovery Wall which lets you swipe through a virtual world on New Zealand’s largest digital touch-screen, children’s play zone, craft sessions, etc.
Where cnr Colombo Street and Gloucester Road, Christchurch
(1.4km, 14 min walk)
Hours 8.00am to 8.00pm Monday to Friday, 10.00am to 5.00pm Saturday and Sunday
For further information see the Christchurch City Council website
The spectacular Christchurch Art Gallery, just a few minutes’ walk from Cathedral Square, exhibits a range of local and international exhibitions. Browse through one of New Zealand’s largest art collections, including a superb selection of works by Canterbury artists. Enjoy one of the free guided tours or use the iPod audio tour. There is also an exciting programme of events and family/whānau activities. The building was used as Civil Defence headquarters for Christchurch following the earthquakes.
Where cnr Worcester Boulevard and Montreal Street, Christchurch
(850m, 10 min walk)
Hours 10.00am to 9.00pm
Phone +64 3 941 7300
Further info https://christchurchartgallery.org.nz
The Margaret Mahy Playground is on the banks of the Avon River in the Christchurch central city. It features a mix of playground equipment, interactive spaces, gardens, artwork, water features, recreational and picnic areas, visitor parking, and public facilities to be used and enjoyed by children and adults alike.
Where 177 Armagh Street, Christchurch (1.8km 22 min walk along the Avon River to Armagh Street, or a 10 min drive)
New Zealand wildlife, conservation and Maori culture joining in harmony for up close, hands on and personal experience for young and old. 100% Kiwi viewing guarantee.
Where Willowbank Wildlife Reserve, 60 Hussey Road, Harewood 8051, Christchurch
(11km, 20 min drive)
Hours daily 10.00am to 10.00pm
Phone +64 3 359 6226
More info www.willowbank.co.nz
The Antarctic Attraction is the modern day shop window for Antarctica. This is a fun, exciting and hands-on experience for all the family/whānau to enjoy. This includes the indoor Snow & Ice Experience, the Penguin Encounter which is New Zealand’s first combined indoor/outdoor penguin viewing area featuring Little Blue penguins and an exhilarating outdoor adventure ride in the Hagglund, a genuine Antarctic all-terrain vehicle. A free penguin shuttle to the Antarctic Centre leaves on the hour from outside the Canterbury Museum on Rolleston Avenue.
Where 38 Orchard Road, Christchurch Airport, Harewood 8053, Christchurch
(11km, 20 min drive)
Phone 0508 736 4846
More info www.iceberg.co.nz
Come and marvel at our collection of classic aircraft, be inspired by the bravery of present and past servicemen, servicewomen and their families, fly a simulator, take a guided tour and step back in time in a replica 1940’s home. Your journey through the Air Force Museum of New Zealand will be something very special.
Where 45 Harvard Avenue, Wigram 8042, Christchurch (7.5km, 14 min drive)
Hours daily 10.00am to 5.00pm
Phone +64 3 343 9532
More info www.airforcemuseum.co.nz
Stroll Ferrymead Heritage Park’s village – a snapshot of Christchurch life in the 1900s – and explore specialty technology museums including rural history, printing, photography and film, radio and gramophones, post and telegraph and aeronautics. A steam train runs every summer Sunday and the first Sunday of March to November. Trams run every weekend, school holidays and public holidays. Admission includes unlimited train and tram rides. [insert link to https://www.ferrymead.org.nz/Admission/ ]
Where 50 Ferrymead Park Drive, Heathcote 8022, Christchurch (10.4km, 20 min drive)
Hours 10.00am to 4.30pm every day except Christmas Day
Phone: +64 3 384 1970
More info www.ferrymead.org.nz
Check out other attractions in and around the city by visiting the Christchurch & Canterbury Tourism
In this section: How to talk to kids about medical procedures | Do's and Don’ts | Examples of how to prepare your child for a medical procedure | “Will it hurt?” | Summary | Videos | What happens when you have a blood test | Getting a PICC line | Having an IV line | Having a Plastercast | Having X-rays and Scans |
Kids look to you, their caregiver, for information about the world. The way that you communicate to kids about their procedure will shape their experience.
Your child is going to have a medical procedure. What’s the best way to prepare them?
Children often have little ability to understand why a procedure is needed. Your child may not have had many medical events in their life. They will look to you, their caregiver, to ‘get a feel’ for what this encounter will be like.
It’s important to keep the ideas and words appropriate for your child’s age.
It’s important to be honest, so your child knows they can trust what you tell them.
Everyone experiences medical procedures differently. It is important not to guess what it will feel like for your child.
Use positive language and to keep in mind that they may not feel very much, nor do they need to be bothered by anything they do feel.
Answer any questions honestly, keeping in mind the Do's and Don’ts above. This will be enough preparation for many children.
Information provided by: Dr Anna Englin, MBBS.Hons, FANZCA, Dip Clin Hypn, Dr Paul Currant, MB ChB, BSc Hons, FRCA, FANZCA
If your child is having any of these tests and procedures done, please watch the relevant videos below.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
In this section: Kōrero mai - family escalation process | What to expect | Raising Concerns | Making the call
 |
Kōrero mai, means ‘talk to me’ in Māori and is the name of our family escalation process (60KB, PDF) | family escalation process - Te reo Māori (60KB, PDF)) Simply put, family escalation is a way of getting help when you are concerned about your child in hospital when they are:
We believe that whānau/families, carers know their child best and can tell if their child’s condition is getting worse sometimes sooner than clinicians. We respect and value the knowledge you have about your child. We ask that you ‘talk to me/us’ at any time you are concerned about your child and tell us anything that you think is different about them that tells you they are getting worse. Below are examples of things we encourage you to tell us about.
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With your help our doctors and nurses can be prompted to respond as quickly as possible to a deteriorating child. Sometimes extra care is required to what your child is currently receiving. Sometimes this means moving your child to another area like Children's High Care or the Intensive Care Unit where they will be monitored more closely.
In your room you will see a sign Kōrero mai sign (60KB, PDF) | Kōrero mai sign -Te reo (60KB, PDF) with steps for you to raise a concern about your child.
A nurse should have either told you about Kōrero mai and asked you to read the sign or directed you here to the website. They will also encourage you to raise concerns about your child with them at any time – including when you see them being busy.
During your child’s hospital stay, nurses and doctors may regularly ask you if you have any concerns about your child. We hope this makes you feel comfortable to raise any concerns you may have.
We ask that you first raise your concerns about your child becoming worse or not improving directly with your nurse or the nurse in charge. If you remain concerned after speaking with your nurse, you may ask for a doctor review.
The doctor who comes to see you and your child may also talk to the specialist doctor or surgeon who may also come and see your child. If you still feel concerned after this, you can ask for help from our Intensive Care Outreach Team.
Call - 0800 999 400
Tell the operator:
This video had been developed to provide information about the Kōrero Mai – Family Escalation Pathway and how to use it. This will include identifying changes in your child’s health, who to contact at each step, and how to contact them. This is so you can discuss your concerns if you feel your child is becoming more unwell, or not getting better. It will be used in conjunction with written and verbal information provided by the team caring for your child.
In this section: You and Your Child’s Rights | What to expect | Your choice about being involved in teaching and research | Te Tiriti o Waitangi (Treaty of Waitangi) | Displaying your name | Private conversations | Your Responsibilities
Every person who uses health and disability services has rights, that includes tamariki /children and rangatahi/young people. The Canterbury DHB and our people who provide health and disability services have duties to you and your child. These rights and duties are clearly set out in the Code of Health and Disability Services Consumers' Rights (1996).
In summary, your rights under this code are:
Our service also strives to uphold the rights of tamariki /children and rangatahi/young people:
Every child and young person has a right to:
If you want more details about the rights of children and young people in healthcare please read the Charter on the rights of children New Zealand
Pamphlets explaining your rights when using our services are available in all wards and departments.
For more information please refer to the Health and Disability Commission (HDC). HDC can be contacted on:
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from Canterbury DHB. It can help you know more about your rights when using health or disability services, get questions answered or make a complaint. It can be contacted on:
There are health professionals training in our hospitals. You have the right to refuse permission for these students to be involved in your care or see your medical records. If you refuse, this does not affect the care you receive in any way.
Canterbury DHB encompasses the principles of Te Tiriti o Waitangi and treats Māori people and people of all cultures with respect.
Te Tiriti o Waitangi principles:
If your child is are admitted we usually display their name and your name above their bed and outside their room. Staff will ask you about this when you arrive in the ward. Please tell us if this may cause problems and we will make other arrangements.
Please tell us if you would like us to take you to another room to discuss your child’s health in private.
While we understand that being in hospital with your child can be a stressful experience we ask you work with us to help us provide the best care through:
Tell us information to help the healthcare team to work with you to develop the best plan of care for your child through sharing:
Also please:
In this section: Activity room | Matatiki Hub | Radio Lollipop | Televisions |
The Activity Room is a licensed Education Centre that provides educational resources for inpatient paediatric patients from birth to 16 years. Parents and children can access educational resources to take back to their room.
The activity room is staffed by registered teachers/hospital play specialists. They are available on request and their role includes: provision of developmentally appropriate distractions for procedures and medical interventions, support for anxiety, fears and settling into the hospital environment.
There is a mixture of registered play specialists and interns available to support your child and family during your stay. The Hospital Play Specialist team can visit your child and you and provide support with coping strategies, normalising activities, health care play, and preparation for surgery. Play specialists are on the ward from 7.45-4.00pm Monday to Friday.
The activity room is open from 9.00am-12.00pm and 1.00pm-4.00pm Monday to Friday and is located between Wards A7 and B7. Please feel welcome to come and meet us.
This shared play area is for Children who are inpatients and their families/whanau. It is located on level 7 and has radio lollipop located within this space. This is open from 8am to 8pm.
This is an exciting feature for child health inpatients, siblings and families to utilise. Please enjoy this space but be mindful of the guidelines so everyone can enjoy the area for years to come.
If you have any questions or concerns, please contact a Matatiki staff member.
Radio lollipop broadcasts from 6pm - 8pm every evening.
If your child is well enough (please check with your nurse prior) you can be part of the broadcast or request a shout out and song.
The Radio lollipop team are a volunteer organisation. Their purpose is to provide age appropriate entertainment for inpatient children with parental permission i.e. board games etc and are not medically based.
Televisions (freeview tv) are in all the rooms and are requested to be turned off at the following times:
You are welcome to bring your own device (and charger) and free wifi is available, this is the responsibility of the parent or caregiver.
In this section: Donate | Give an item of need | Clothing & Bedding | Give your time - Volunteer | Youth Advisory Council (YAC) | Child Health Advisory Council (CHAC) | Hospital Friends – Paediatric Outpatients | Neonatal Volunteers | Christchurch Hospital volunteers | Donating Breast Milk | Fundraising |
On behalf of our patients and families, thank you for considering donating to Child and Youth Health Services.
Whether you choose to give your time, give items of need or give money we want you to know your donation makes a big difference to children and their families spending time in hospital and clinic environments.
We also wish to thank the following groups/companies for their continued support:
Buddle Findlay Child Health Foundation
Friends of Children in Hospital
Christchurch Hospital Volunteers
You can provide much needed support to Child and Youth Health Services through donating money to one of the organisations below. We are so grateful for any financial assistance received by way of donations and bequests.
The Māia Health Foundation helps create a unique, healing, supportive and friendly hospital environment for children and their families while also helping purchase much needed and often lifesaving equipment - learn more or donate now
The Canterbury Neonatal Unit Trust Fund helps to provide support for parents of babies admitted to the neonatal unit and equipment needed for their care – learn more or donate now
Radio Lollipop believes in the healing power of play.
They provide smiles and laughter to children. learn more or donate now
We gratefully accept new toys, arts, craft items and our Neonatal Unit has an ongoing need for clothing and bedding.
These will be given to children while in hospital or used in the Activity Room where children as inpatients can spend time playing and engaging with Hospital Play Specialists.
NOTE// For the safety of our patients, we are only able to accept donations that are new and recently purchased.
Please see our wish list below for suitable ideas we can gratefully receive.
| Infants and toddlers | Musical mobiles Musical light up toys Board books/textured books Cot mirrors Rattles Textures blocks Plastic links Pop up toys (cause and effect) Shape sorters | Tactile toys Sorting/stacking/nesting toys Teething toys Balls Musical instruments Fisher price little people Sensory Toys such as squishys and fidget toys |
| Preschool Age | Colouring books Crayons Washable markers Fisher price toy medical kit Light up musical toys Bubbles Play dough Play dough toys Transportation toys-cars/trains/trucks | Memory games Candy land Snakes and ladders Guess who Jenga Toy dinosaurs, insects, animals Wooden puzzles with large knobs My little pony |
| School Age | Art and craft packs Headbands Operation Connect four Game of life Skip bo Monopoly deal Uno cards Lego sets | Matchbox cars Non-violent action figures Painting kits Beading kits Word search books Finger nail polish kits Playmobil 100-piece puzzles Little pet shop animals Polly pockets |
TIP// Gift cards, Prezzy® or from retailers [The Warehouse, Westfield, etc] are also gratefully accepted to enable to items for children in the hospital and clinic environments.
NOTE// Unfortunately, we are not able to accept gently used or previously owned items. This includes toys, stuffed animals, books, magazines, electronics, clothing and furniture.
If you have gently used or previously owned items and want to donate these, please consider:
City Mission
www.citymission.org.nz/
03 365 0635 or 0800 787 855
Women’s Refuge
www.womensrefuge.org.nz/
03 379 6910 or 03 379 0575
Due to privacy and infection control policies, we cannot allow personal delivery of gifts and donations directly to patients.
Please email ChildHealthWebsite@cdhb.health.nz to let them know when you are dropping off your donation. The drop off can be scheduled for any time Monday through to Friday between the hours of 10am to 2pm.
If you prefer to mail us your donation of brand-new items, please send to the following address:
Christchurch Women’s Hospital
Child Health Admin
Att: Service Manager for Child Health
Private Bag 4710
Christchurch
8140
Our Neonatal Intensive Care has an ongoing need for clothing and bedding. New cotton singlets, gowns or baby grows are always gratefully accepted. Knitted items such as singlets, cardigans and blankets are also items in need.
We are happy to receive used single or double woollen blankets which are cut down to bassinet size.
We also enjoy donations of coloured cotton sheets to put in the incubators to improve the aesthetics of the environment which can be a little harsh with lighting and white linens.
NOTE// We do have specific requirements for these items to make them suitable for use with our fragile babies and to help with their ongoing care. See below:
| Clothing item | Requirements |
|---|---|
| Knitted clothing | Sizes 14 inch (35cm) & 16 inch (40cm) Cardigans - loose cuffs, set in sleeves or generous raglan sleeves No cords ribbons around necks |
| Baby grows | Prefer domes or Zips must be double ended |
| Blankets/Quilts | Design: knitted wool closest to the baby is the first layer with crochet blankets on the outer layer or a quilt. pure wool is the gold standard for any baby we will accept acrylic mix as well because the NICU is a warm environment and babies are not going outside Quilts: cotton with thin batting, no puffy fillers Sizes 70 x 70 cm approx. and some larger @ 115 x 70 cm for twin cots. |
| Sheets | Cotton Sizes: approx. 100 X 60 cm |
Please note that all items received are sent to be specially laundered to reduce the risk of infection to our vulnerable babies.
There are various volunteer groups that are vital members of our hospital community, all with the aim of improving our patient and whānau experience. They are compassionate people, generously giving their time, skills and energy. Please note all volunteers are required to be police checked.
We often receive requests from schools and other groups wanting to give their time, either reading or doing other activities with children who are hospitalised. We regretfully are unable to facilitate this. We love your enthusiasm and wiliness to give your time and therefore suggest you see below for other opportunities to help. Also, please check out the [[fundraiser section]] – we are always so grateful for any financial help we receive which goes towards making a positive difference to children and whanau in our care.
The Canterbury District Health Board's Youth Advisory Council (YAC) are a group of young people from all walks of life who have all had experience with the health system and are on a continuous mission to make it better for everyone. They develop information for young people using the health system, provide comment on CDHB and government policy decisions and undertake projects
Aged from 12 to 24, YAC members are passionate about giving a voice to a group that is often not heard. Check out their facebook page to see if they are on the lookout for new members or email at cdhbyouth@gmail.com .
YAC Yarns is an ongoing focus of the group where they talk to professionals across the health sector about health topics related to young people. YAC Yarns are live through Facebook every Sunday night at 7pm.
YAC are always interested in hearing from young people and their whānau about their experiences in the health system and how we can better advocate for them, especially focusing on the youth to adult transition process.
Formed in July 2010, the Child Health Advisory Council (CHAC) enables the CDHB to partner with parents and guardians to provide input on issues that impact the care of children across our health system.
The council comprises of 8 parents, 1 representative from Māori and 1 from Pacific communities, 3 hospital staff representatives, with a space held open for a representative from the West Coast.
The following are common goals CHAC would like to see develop across all health areas.
CHAC advocates for the above goals through:
| Natalie Lamborn (Chair) | Emma van der Kley |
| Tracy Jackson, Nursing Director, Women’s and Children’s | Angela Hamilton |
| Helen Thorne (Staff Representative) | Graeme Webb, Quality Coordinator, Child and Youth Health |
| Tracey Johnstone (Staff Representative) | Chanelle Sluys |
| Patricia Lindsay | Megan Bryant |
For more information about the Child Health Advisory Council, how you can incorporate family input into your project, or if you have a suggestion for the Child Health Advisory Council, just send an email to CHAC@cdhb.health.nz
A St John volunteer is a valuable member of our paediatric outpatient clinic team helping to help play with children while they are waiting for clinic or having a procedure done. Their work helps to support parents too!
Volunteers can choose hours from 0800-1200 or 1230 1630 Monday to Friday to assist in paediatric outpatients. If this sounds of interest to you contact: https://join.stjohn.org.nz/volunteer-jobs
 |
Neonatal volunteers are affiliated with Nurse Maude and dedicate their time in the neonatal unit to:
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Volunteer hours are variable and open to Volunteer availability. If you are interested in becoming part of the team please email Kathie Jones, NICU Discharge Facilitator Kathie.Jones@cdhb.health.nz
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Christchurch Hospital volunteers help patients/whānau, visitors and staff in a variety of ways including:
You can check out their facebook page for more information |
There are many ways you can make a difference through a role that matches your skills, interests and availability. If you would like to enquiries about volunteering at Christchurch Hospital, please Email: christchurch.volunteers@cdhb.health.nz
Our Milk Bank accepts breast milk from mothers who have surplus to their own baby's requirements.
Want to learn more?
Want to get involved in Fundraising?
Please go to the Maia Health Foundation website to see how you can get involved.
We are committed to providing quality healthcare and positive patient experiences for the children and families we provide care to. Feedback about your child’s care is important to us and helps to bring about meaningful improvements.
We want to listen and partner with you to understand what we are doing well and where we can improve. We welcome feedback from children and young people, their parents and carers.
Your feedback might be a compliment, complaint or suggestion.
There are different ways you can provide feedback:
One of the best ways to share your feedback, good or otherwise, is to speak with one of our staff. If you are unhappy with your child's care, the quickest way to resolve it is to raise your concerns with your child's bedside nurse, the charge nurse manager or the medical team as soon as possible. Most of the time they will be able to help you.
NOTE// If your child has been an inpatient in the last 2 weeks, you will be sent an invite to participate in a Patient Experience Survey and give your anonymous feedback.
Patients, family/whānau and visitors can send us suggestions, compliments or complaints using a feedback form available on Consumer feedback boxes near our inpatient wards, outside of Children’s Emergency Care, or within our paediatric outpatient department
Both the paper and website feedback forms enable you to request a response from us to your feedback if requested.
In this section: About Chaplains | Who are we? | Arrange a visit from a chaplain | Blessing, rituals and ceremonies | Chapels |
Bringing a child to hospital, whether it be for tests or major treatment, can be a stressful and disorienting experience. Chaplains are available to support you during this time. Spiritual support is likely to be of benefit whether or not you are religious or if you belong to a church, temple, synagogue, mosque, or other practice.
Chaplains can assist by:
The hospital chaplains have been theologically and clinically trained and licenced to work in a hospital. The chaplaincy team offers confidential compassionate support, prayer, and a listening ear in times of stress or loneliness; before and after surgery; for people experiencing loss and bereavement and around matters of faith and illness; and in celebrating the joys of life. They are available for prayer and church sacraments. The chaplains are available to people of all faiths and no faith, and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit (Jewish, Hindu, Muslim, Buddhist, etc.).
Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.
Chaplains are available office hours on site Monday – Friday and after hours for emergencies via the operator for the on-call chaplain.
Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.
The Chapel is located on the ground floor of Christchurch Hospital in Parkside. There is a quiet space in Waipapa located on the 1st floor outside the ICU/High care area.
A photo of the intercom button used to speak to staff.
Children's Acute Assessment (CAA) is a part of Children’s Emergency Care (CEC) and provides a high-quality assessment service in a family focused environment for children/teenagers with acute medical and some surgical conditions.
Here children/teenagers up to 15-16 years of age, are assessed. monitored and provided treatment. It has 9 beds. There is also a waiting room for the convenience of families.
Children/teenagers must be referred to CAA either from their GP, an after hours medical centre or from the Christchurch Hospital Emergency Department.
NOTE// If asked to make your way to CAA by your GP or 24-hour medical centre staff, please travel to Christchurch Hospital as soon as possible without delay.
You and your family are especially important to your child/teenager when they are unwell, and we value your presence and contribution in supporting them at this time.
The staff in CAA have on hand nappies, formula and food for your child.
TIP// If you have with you a toy, activity that your child likes and a phone charger, please bring these items with you to CAA. We do not advise you travelling home to retrieve these items.
Remember to pack any medications that your child is taking, including creams, puffers and autoinjectors (e.g. Epipen) and any alternative or natural therapies. Even if they are not used during the hospital stay, it is important that any regular medications are documented in your child's medical record. Bring your child’s medication list (yellow card) if you have one
Your supply of pharmacy medications will not be used while you stay in hospital, except as a temporary measure until we can obtain a supply. We will then safely store your own medications in a dedicated area on the ward.
All children/teenagers referred to CAA by their GP or a 24-hour medical centre must first go to the reception area of the Emergency Department (ED). There is a drop off zone in front of the entrance to ED (See map) and 15-minute parking spaces are also available around the same area. Longer term parking is not available on site. See hospital parking.
NOTE// We recommend that wherever possible your child is dropped off at the entrance to the Emergency Department (ED) with a parent/caregiver so they can be quickly assessed.
Depending on your child’s health problems, thorough assessment by nursing and medical staff may take 3-4 hours. After the nurse has assessed your child, you and your child may need to be seen by two or three doctors. A house officer or trainee may see you first and then a registrar who is the senior doctor on duty. In some situations, you will also see the paediatrician or a surgeon.
Tests and investigations will depend on your child’s needs and these may take some time to complete. While we attempt to treat children within a reasonable time, at times delays may occur because of the number of children to be seen and their condition. Priority is always given to the sickest children. Your nurse will keep you informed if delays occur.
If you are concerned about your child, raise this to your nurse at any time. This includes if you are in the waiting area.
After assessment your child will be either be transferred to one of the following wards or discharged home.
Children’s wards for further treatment, test and or procedures are:
We will provide you with discharge letters, medication scripts, instructions and any relevant information regarding your child’s follow up and a phone number. Please notify your nurse when leaving.
TIP// Please check your room before leaving to ensure you have taken all your belongings.
In some cases, our CAA nursing staff may phone you the following day to check-in on the progress of your child and if you have any ongoing or new concerns about them. Other children may be asked to return to be seen again by a doctor in the CAA.
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Emergency Exit sign: A green square sign showing a person moving through a door. |
Just as at home, school, the playground or mall, our hospital environment can expose children to hazards or situations which result in an accident and/or injury. Hospital furniture, medical equipment and supplies, hot drinks, wet floor conditions or the large amount of people traffic within our hospital environment are some of the common things associated with accidents/injuries.
In the same way that you keep your child safe at home, we make every effort to keep your child safe in hospital. We see this as a joint responsibility between you and our staff. Please watch our video below or on vimeo.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
TIP// There is a TV within each of the rooms that has Freeview programming.
Most of the nine patient rooms have ensuite toilet facilities.
In addition to the bed for the child/teen, a recliner chair is available for parents/caregivers which can convert to a flat surface to sleep on.
Recliner chair - Upright seated position
Recliner chair - Reclined sleeping positon
If you need assistance use the nurse call button. There are also nurse call cords in the toilets and showers.
Free public Wi-Fi internet access is available in Christchurch Hospital for members of the public. Follow the 6 steps below to connect any wireless device to our free Wi-Fi.
Some children need to be cared for in isolation to prevent the spread of infection. Your nurse will tell you if your child’s condition means they need to be cared for in isolation. Please stay with your child in their room. Your nurse will advise you of procedures and facilities you are able to use. You do not need to wear protective clothing but are advised to wash or apply alcohol-based hand gel to your hands as you enter and leave the room.
If family/whānau members are unwell with a cold, flu or ‘tummy bug’, or have been in contact with anyone with an infectious disease such as measles, mumps, rubella, whooping cough or chicken pox in the last two to three weeks, please ask them not to visit.
TIP// There is a FREE telephone available for use in both the CAA waiting room and within the Whanau room.
All food and drink for patients is provided by the hospital. This usually includes 3 meals:
NOTE// It is important to check with your nurse first before providing your child/teenager something to eat or drink. Children/teenagers that may need to have an operation or special procedure or treatment may not be able to eat or drink.
Please let us know if your child/teenager has any:
| Breakfast: 7:30am | |
| Lunch: 12:30pm | |
| Dinner: 5:30pm | |
NOTE// Some snacks are available outside meal times.
Unfortunately, meals cannot be provided to the parent/caregiver staying with their child. We do encourage parents/caregivers to bring in snacks if desired between meals.
Alternatively, food/snacks can be obtained from the various café’s and vending machines from within Christchurch Hospital.
TIP// Tea, coffee and toast are provided in a kitchen alcove within the unit.
NOTE// All hot drinks must have a lid – this is to protect children from accidental spills.
A number of café’s are available in and around the hospital.
Peaberry, Ground Floor, Waipapa, Christchurch Hospital
Peaberry is a modern café located on the ground floor within the Waipapa atrium, offering a range of fresh and flavourful food, along with a premium coffee and tea experience.
It is open Monday to Friday from 7am to 4pm, and Saturday and Sunday from 9am to 3pm.
Willow Lane, Ground Floor, Waipapa, Christchurch Hospital
Willow Lane Cafe is located on the ground floor near the main lifts and sells a wide variety of products such as gifts and flowers, coffee and bakery products, grocery items and ready to eat meals.
Opening hours are 8am to 8pm 7 days.
The Great Escape Cafe, Level 1, Christchurch Hospital
The Great Escape Cafe is located on Level 1 in the Parkside building of ChristChurch Hospital.
Hours: 8.00am–7.30pm, 7 days a week.
There is a vending machine in the Emergency Department, and another one in the entry of the Ground Floor lobby.
NOTE// Cell phones must not be used within one metre of medical equipment.
TIP// There is a FREE telephone available for use in both the CAA waiting room and within the Whanau room.
Patient enquiries to the ward need to be kept to a minimum due to our busy area. Please liaise with other family/whānau members to avoid disruption during the day. Patient confidentiality restricts us from giving out information over the telephone.
TIP// You can phone 03 364 0640 and ask for "patient enquiries". Basic information about your child’s condition will be given. Anything more will need to come from you or a family member.
Our Ward Clerks work Monday to Friday. They take care of enquiries from relatives and deal with all clerical duties on the ward.
All the nurses in CAA are Registered Staff Nurses. The nurses work 8-hour shifts. If you are unsure who your nurse is for each shift, please ask.
Doctors work in teams led by a Surgeon or a Paediatrician (Children’s Specialist) with Registrars, House Officers and Trainee Interns.
The junior members of the medical team who work under the supervision and direction of a specialist paediatrician are:
Our staff includes medical students working under supervision of qualified medical staff. With your permission, a student may be asked to assess your child.
Our Hospital Aides are available to assist patients and staff. They wear a maroon-coloured uniform.
The Ward Cleaner maintains cleaning services on morning shifts.
Our Charge Nurse Manager is responsible for the day-to-day running of the CAA and is also available to discuss general queries or concerns you may have.
When available Play therapists can work with children from Monday to Friday.
Ngā Ratonga Hauroa Māori, Christchurch Hospital and Christchurch Women’s Hospital will provide āwhina/support to tūroro/patient and whānau/family while they are using the hospital. Our doors are open to all cultures.
Our role is to assist tūroro through the hospital system and make the journey as smooth as possible. We are available to assist you:
To contact us (03) 364 0640 ext.86160.
The social workers at Christchurch Hospital are available to work with you to manage the effects of your child’s illness. We recognise that families who are caring for a sick child experience considerable disruption to their lives. The social work team can provide an ongoing service to children who are being treated by the Matatiki (Child and Youth) Service.
Social workers can:
Kids look to you, their caregiver, for information about the world. The way that you communicate to kids about their procedure will shape their experience.
Your child is going to have a medical procedure. What’s the best way to prepare them?
Children often have little ability to understand why a procedure is needed. Your child may not have had many medical events in their life. They will look to you, their caregiver, to ‘get a feel’ for what this encounter will be like.
It’s important to keep the ideas and words appropriate for your child’s age.
It’s important to be honest, so your child knows they can trust what you tell them.
Everyone experiences medical procedures differently. It is important not to guess what it will feel like for your child.
Use positive language and to keep in mind that they may not feel very much, nor do they need to be bothered by anything they do feel.
Answer any questions honestly, keeping in mind the Do's and Don’ts above. This will be enough preparation for many children.
Information provided by: Dr Anna Englin, MBBS.Hons, FANZCA, Dip Clin Hypn, Dr Paul Currant, MB ChB, BSc Hons, FRCA, FANZCA
If your child is having any of these tests and procedures done, please watch the relevant videos below.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
If you are using an older browser and cannot see the video above, it can be viewed on vimeo.com instead.
Every person who uses health and disability services has rights, that includes tamariki /children and rangatahi/young people. The Canterbury DHB and our people who provide health and disability services have duties to you and your child. These rights and duties are clearly set out in the Code of Health and Disability Services Consumers' Rights (1996).
In summary, your rights under this code are:
Our service also strives to uphold the rights of tamariki /children and rangatahi/young people:
Every child and young person has a right to:
If you want more details about the rights of children and young people in healthcare please read the Charter on the rights of children New Zealand
Pamphlets explaining your rights when using our services are available in all wards and departments. For more information please refer to the Health and Disability Commission (HDC). HDC can be contacted on:
Phone: 0800 11 22 23
Email: hdc@hdc.org.nz
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from Canterbury DHB. It can help you know more about your rights when using health or disability services, get questions answered or make a complaint. It can be contacted on:
Phone: 0800 555 050
Email: advocacy@advocacy.org.nz
There are health professionals training in our hospitals. You have the right to refuse permission for these students to be involved in your care or see your medical records. If you refuse, this does not affect the care you receive in any way.
Canterbury DHB encompasses the principles of Te Tiriti o Waitangi and treats Māori people and people of all cultures with respect.
Te Tiriti o Waitangi principles:
To provide your child with appropriate care and treatment, we may need to share information with or collect information from people such as your family, caregivers, or general practitioner (GP).
The Health Information Privacy Code 1994 sets out what our obligations are with respect to your health information and also what your rights are.
For details about how your health information is stored and managed see our Patients and Visitors section of our website.
You have the right to see your child’s health record and other information Canterbury DHB holds about you.
There are three ways to request a copy of your child’s medical record and patient info from the Patient Information Office:
If you have any questions about your child’s care, what is happening and when, you can ask a staff member at any time for information.
Health information is collected for your child’s care and treatment. Usually, we collect information directly from you, but if this is not possible/practical we may collect it from another person and then check with you as soon as possible.
It is important the information we hold about you/ your child is accurate and up-to-date to provide a safe standard of care during your stay in hospital.
Please let us know if any of your personal details change or are incorrect (e.g. address, mobile phone, next of kin), or if there is any additional information that may help us understand your situation.
It is normal for us to give necessary and relevant information about your child to your GP, the health care professional who referred you, your community nurse, or other healthcare professionals involved in your child’s ongoing care.
In most cases we require your consent before we share information about you/your child with somebody else. However, in certain circumstances we may, in accordance with the law, provide information about you/your child to others, such as government agencies (e.g. ACC, the Police, and Oranga Tamariki) or your family/caregivers/whānau that you live with if we think it is necessary for your child’s care and treatment, for their safety or the safety of others.
We may also provide your/your child’s information to the Ministry of Health and other government agencies that require us to provide information or administrative, legal, contractual, statistical, research or public health purposes. Your/your child’s information is kept confidential and you will not be identified in any way. Canterbury DHB’s Your Rights pamphlet provides more information.
Please tell the staff caring for you/your child if you:
All health information will be stored securely, and only authorised staff can access your/your child’s information.
Staff will ask your child’s name, date of birth and your address many times during your visit. This makes sure we give the right medication, treatment or procedure to the right person. If we give you an identification bracelet, please keep it on your child at all times. If your child’s bracelet is removed for any reason, please tell your nurse immediately.
If your child is admitted we usually display their name and your name above their bed and outside their room. Staff will ask you about this when you arrive in the ward. Please tell us if this may cause problems and we will make other arrangements.
Please tell us if you would like us to take you to another room to discuss your child’s health in private.
While we understand that being in hospital with your child can be a stressful experience we ask you work with us to help us provide the best care through:
Tell us information to help the healthcare team to work with you to develop the best plan of care for your child through sharing:
Also please:
Being in hospital can be a worrying time and there are people you can talk to. If you or your whānau/family have any questions or concerns, please ask staff for assistance. Concerns can normally be resolved by talking with the nurse in charge or Charge Nurse Manager. If you or your relatives have a personal, domestic, financial problem or issues relating to your hospital stay or discharge, a social worker may be available to assist.
You also have the right to make a complaint about any aspect of services provided (see below).
You can discuss your care and treatment by contacting:
The person in charge of the ward or service
The Customer Services Manager at the hospital
Ashburton, Akaroa, Darfield, Ellesmere, Kaikōura, Oxford, Tūārangi & Waikari Hospitals: 03 307 8450
Canterbury Health Laboratories: 03 364 0388
Christchurch Hospital: 03 364 0843
Christchurch Women's Hospital: 03 364 4556
Mental Health Services: 03 339 1160
Older Persons Health Service: 03 339 1160
Canterbury DHB via our Feedback Form
The Nationwide Health and Disability Advocacy Service can assist you.
This service is independent of Canterbury DHB. It is a free service and provides:
Phone: 0800 555 050
Christchurch Advocacy Office
Phone: 03 377 7501
You may also go directly to the Health & Disability Commissioner's Office with your concerns.
Phone: 0800 11 22 33 or 09 373 1060
Complaints provide us with an opportunity to review and improve our service.
We will acknowledge your complaint within five working days of receiving it.
We endeavour to investigate your complaint within 20 working days from the date of acknowledgement. We will tell you if this will take longer and the reasons this is necessary.
Where extensive investigations are required, you will be kept informed in writing monthly or at agreed intervals until the matter is resolved.
If you want independent support to help you during the complaint process, you may wish to use the free advocacy services available (listed above).
Bringing a child to hospital, whether it be for tests or major treatment, can be a stressful and disorienting experience. Chaplains are available to support you during this time. Spiritual support is likely to be of benefit whether or not you are religious or if you belong to a church, temple, synagogue, mosque, or other practice.
Chaplains can assist by:
The hospital chaplains have been theologically and clinically trained and licenced to work in a hospital. The chaplaincy team offers confidential compassionate support, prayer, and a listening ear in times of stress or loneliness; before and after surgery; for people experiencing loss and bereavement and around matters of faith and illness; and in celebrating the joys of life. They are available for prayer and church sacraments. The chaplains are available to people of all faiths and no faith, and are here to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit (Jewish, Hindu, Muslim, Buddhist, etc.).
Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.
Chaplains are available office hours on site Monday – Friday and after hours for emergencies via the operator for the on-call chaplain.
Hospital chaplains provide appropriate blessing rituals for patients, their families and staff. This includes blessing rooms after death, equipment, wards, and workplaces.
The Chapel is located on the ground floor of Christchurch Hospital in Parkside. There is a quiet space in Waipapa located on the 1st floor outside the ICU/High care area.
We always welcome parents and caregivers at any time.
We also encourage a parent/caregiver to stay overnight. A chair is made available for you that reclines.
The Children's Outpatients Department is located on the Lower Ground Floor of the Riverside Building at Christchurch Hospital.
A full hospital campus map is available on the Christchurch Hospital web page.
There is currently NO CAR PARKING at Christchurch Hospital, except for a limited number of disability car parks. Please refer to www.cdhb.health.nz/parking for more information. Car parking is limited around the hospital so please leave an extra 30 minutes to find a park.
If you are a mobility parking permit holder you can park in one of the designated mobility spaces located outside the front of the hospital.
There are 3 designated Child Health Mobility Parks specifically for neuro development patients. The parks are protected by barrier arms and a Security Guard. To access these parks, please drive over the Rolleston bridge from Rolleston Avenue or Cambridge Terrace and present your Outpatient Clinic Letter to the Security Guard to access these.
Mobility Car Parks at Christchurch Hospital
There are a number of buses that travel to and from Christchurch Hospital. See our Christchurch Hospital page for a list of bus routes to Christchurch Hospital or visit www.metroinfo.org.nz or call 03 366 8855 for information on bus timetables and route maps.
Families travelling long distances to Christchurch, may be eligible for travel and accommodation assistance. Fill out the eligibility tool – https://moh-nta.solnetsolutions.co.nz/
If eligible, arrangements should be made by your referring health professional or a social worker. For more information, please see our travel and accommodation section.
Need to talk to someone about your appointment? Phone: 03 364 0731
Paediatric Outpatients Department - Phone: 03 364 0640
If you need an interpreter, this can be organised at no charge to you, but must be arranged, ideally a week in advance. Ask the hospital staff to arrange this through Customer Services, Christchurch Hospital, phone 03 364 0843.
Māori Health Workers and Chaplains can be available to support you, however they should be arranged before your appointment.
Ko tā te Whānau o Hauora Māori, he manaaki i ngā tūroro me ā rātou whānau kia māmā ake te whakamātūtū a te tūroro. E ngana ana te whānau o Hauora Māori ki te tūtaki i ngā tūroro o te hōhipera. He pai noa hoki te tono mo tētahi kaiāwhina hei tautoko i a koe. Mā ngā nēhi to puka e tukuna, rānei waea atu ki te kaimahi Hauora Māori 027 458 0095.
The Māori Health team work closely with patients and their whānau to better navigate the health care system. The Māori Health team attempt to meet all Māori patients admitted to the hospital, however if you feel that you would like the support of Māori Health throughout your admission, referrals can be made through the nursing staff. Alternatively, you can contact the paediatric Māori Health worker on 027 458 0095.
Chaplains respond to the spiritual, emotional and pastoral needs of patients and their whanau/family. We do this by being a ‘presence’, by listening, affirming other cultures and religions, and by prayers, blessings, encouragement and support. their clinical condition.
Chaplains are available office hours on site Monday – Friday and after hours for emergencies via the operator for the on-call chaplain. Your nurse, social worker or doctor can arrange for a chaplain to visit you.
Children's Outpatients offer specialist appointments Monday to Friday, from 8:30am to 4:30pm. Each consultant team has set days to conduct their appointments.
Your child may be seen by a registrar, however your named consultant will still be responsible for your child's care.
It is important to ring the department if your child is unwell so the appointment can be rescheduled.
TIP// If you wish to change or cancel your appointment, please do so as soon as possible An alternative appointment date and time will be offered, however his may extend the time your child waits to see the specialist team. Missed appointments make our waiting lists longer and prevent other children from being seen.
If you don't keep your appointment, we may:
It is important the information we hold about you/your child is accurate and up-to-date to provide a safe standard of care during your stay in hospital.
Please let us know if any of your personal details change or are incorrect (e.g. address, mobile phone, next of kin), or if there is any additional information that may help us understand your situation.
Every person who uses health and disability services has rights, that includes tamariki /children and rangatahi/young people. The Canterbury DHB and our people who provide health and disability services have duties to you and your child. These rights and duties are clearly set out in the Code of Health and Disability Services Consumers' Rights (1996).
In summary, your rights under this code are:
Our service also strives to uphold the rights of tamariki /children and rangatahi/young people:
Every child and young person has a right to:
If you want more details about the rights of children and young people in healthcare please read the Charter on the rights of children New Zealand
Pamphlets explaining your rights when using our services are available in all wards and departments. For more information please refer to the Health and Disability Commission (HDC). HDC can be contacted on:
Phone: 0800 11 22 23
Email: hdc@hdc.org.nz
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from Canterbury DHB. It can help you know more about your rights when using health or disability services, get questions answered or make a complaint. It can be contacted on:
Phone: 0800 555 050
Email: advocacy@advocacy.org.nz
There are health professionals training in our hospitals. You have the right to refuse permission for these students to be involved in your care or see your medical records. If you refuse, this does not affect the care you receive in any way.
Canterbury DHB encompasses the principles of Te Tiriti o Waitangi and treats Māori people and people of all cultures with respect.
Te Tiriti o Waitangi principles:
To provide your child with appropriate care and treatment, we may need to share information with or collect information from people such as your family, caregivers, or general practitioner (GP).
The Health Information Privacy Code 1994 sets out what our obligations are with respect to your health information and also what your rights are.
For details about how your health information is stored and managed see our Patients and Visitors section of our website.
You have the right to see your child’s health record and other information Canterbury DHB holds about you.
There are three ways to request a copy of your child’s medical record and patient info from the Patient Information Office:
If you have any questions about your child’s care, what is happening and when, you can ask a staff member at any time for information.
Health information is collected for your child’s care and treatment. Usually, we collect information directly from you, but if this is not possible/practical we may collect it from another person and then check with you as soon as possible.
It is important the information we hold about you/ your child is accurate and up-to-date to provide a safe standard of care during your stay in hospital.
Please let us know if any of your personal details change or are incorrect (e.g. address, mobile phone, next of kin), or if there is any additional information that may help us understand your situation.
It is normal for us to give necessary and relevant information about your child to your GP, the health care professional who referred you, your community nurse, or other healthcare professionals involved in your child’s ongoing care.
In most cases we require your consent before we share information about you/your child with somebody else. However, in certain circumstances we may, in accordance with the law, provide information about you/your child to others, such as government agencies (e.g. ACC, the Police, and Oranga Tamariki) or your family/caregivers/whānau that you live with if we think it is necessary for your child’s care and treatment, for their safety or the safety of others.
We may also provide your/your child’s information to the Ministry of Health and other government agencies that require us to provide information or administrative, legal, contractual, statistical, research or public health purposes. Your/your child’s information is kept confidential and you will not be identified in any way. Canterbury DHB’s Your Rights pamphlet provides more information.
Please tell the staff caring for you/your child if you:
All health information will be stored securely, and only authorised staff can access your/your child’s information.
Staff will ask your child’s name, date of birth and your address many times during your visit. This makes sure we give the right medication, treatment or procedure to the right person. If we give you an identification bracelet, please keep it on your child at all times. If your child’s bracelet is removed for any reason, please tell your nurse immediately.
If your child is admitted we usually display their name and your name above their bed and outside their room. Staff will ask you about this when you arrive in the ward. Please tell us if this may cause problems and we will make other arrangements.
Please tell us if you would like us to take you to another room to discuss your child’s health in private.
While we understand that being in hospital with your child can be a stressful experience we ask you work with us to help us provide the best care through:
Tell us information to help the healthcare team to work with you to develop the best plan of care for your child through sharing:
Also please:
We value your thoughts and suggestions. You can:
Children’s surgical admissions is a newly designed area that will cater to children of all ages and will be staffed by a dedicated children’s nursing team– a first for Canterbury/the South Island. The area features beautiful Matatiki decals and decorations, giving our young patients their own place and some welcome distraction.
All children having surgery as either a day or overnight stay will come to theatre through this unit. It is closely located to Children’s’ operating theatres and recovery.
We have three rooms for admitting children, and two rooms that provide a quiet space for older children or those who require a low stimulus environment.
A large enclosed play area in the children’s admitting area will keep little hands and minds occupied before procedures and is also good distraction for siblings that may need to be present. This area also has spaces for a range of age and health needs, including a dedicated low stimulus room for older children if required along with areas for teenagers and adolescents.
TIP// To learn more we encourage you and your child to watch our coming for surgery video.
For many of you, coming to hospital is a new experience. It is important to talk about this with your child and to know how they feel about this. It is important to be honest with your child, using language that is simple and easy to understand. Try to frame things in a positive way. For example, if your child is having surgery, tell them how much better they will feel once everything is healed. Also, tell them about the new and friendly people they will meet on their journey. Depending on the age of your child, role play or reading books about going to hospital may help prepare your child. If you have questions for the nurses and doctors, write them down so you don’t forget to ask them later.
Please read instructions from the hospital carefully. This is important especially when your child should stop eating and drinking. It is important to continue to take any medications unless advised by your doctor or surgeon to stop certain medications.
Plan your journey to and from the hospital. There is no parking onsite at Christchurch Hospital. There are various options for getting to the hospital including using the shuttle bus from Dean’s Avenue car park, taxi and buses or arranging to be dropped off by friends or relatives. See our Parking page for further information
For those people coming from outside Christchurch out of town transport assistance and accommodation may be available. See Travel and Accommodation Assistance
You will receive a phone call from one of our Nurses to confirm your arrival time, fasting instructions and where to come. You will have the opportunity to discuss any questions and concerns about coming to hospital.
If you or your family need accommodation during your treatment period, you should discuss this with your regular health care team in your home town. A social worker or the person in charge of your care can give you accommodation information. You MAY be eligible for accommodation subsidy, but this will need to be approved prior to arrival. Fill out the eligibility tool
If your child has been referred to a specialist at Christchurch Hospital and you live outside of Christchurch, you may be entitled to funding from the Ministry of Health to assist with some of your travel and accommodation costs.
The National Travel Assistance Scheme’ brochure is available in every ward and explains who may be eligible. Please ask reception to assist you and for a copy of the brochure or download the brochure from the MOH website (PDF) now.
For full details, check out the National Travel Assistance Scheme on the Ministry of Health website.
Make a list of what you need to bring to hospital for yourself and your child. Some things to consider are:
TIP// Consider involving your child in the preparations for hospital such as packing their bag and choosing their favourite toy, books or activity to bring.
TIP// Download our full list of what to bring to hospital! What to bring to hospital (200KB, PDF)
Make your way to Children’s Surgical Admissions on the 1st floor of the Waipapa building at Christchurch Hospital, see our map for directions.
This is the starting point for children having day surgery and for those who have a planned overnight stay. The reception staff will check your details and then direct you to our children’s waiting area.
This is where you will meet a number of people who will care for your child during their stay.
Consult Room
Our Nurses will talk to you and your child about the surgery, what is going to happen, what to expect and who will come and see you. They will also ask you and your child some other health related questions. If you are unclear about anything at all or have specific questions then please ask, we are happy to help.
Prior to the surgery the nurse may record your child’s heart rate and other information on a machine. The nurse may give some medication (“premed”) and put some numbing cream on their hands to help make the anaesthetic more comfortable for your child.
If you need a medical certificate for your child’s school or your work please let the nurse looking after your child know and they will organise this for you.
One of the other people you will see is the anaesthetist. This is a doctor who will make sure your child is safe and comfortable during and after the surgery. They will ask questions about the health of your child. This helps them look after your child during the surgery. They will discuss with you the best way to get your child off to sleep and what will happen in the operating theatre.
You will also see the surgeon and other theatre staff prior to the surgery. These are the people who will look after your child during the surgery. You will see the surgeon prior to the surgery and they will explain what will happen during the operation and ask you to sign a consent form for the surgery. If you have any questions they will discuss these with you.
You and your child will stay in the children’s waiting area until they are moved to a ‘ready to go area’. Your child can play with their toys, read books while they are waiting for their surgery. It is likely that there will be other child in the children’s area waiting at the same time.
When it is time for the surgery a member of the operating room team will come and collect you and your child from the ready to go area.
One whanāu/family member can go into the operating room with your child until they are asleep. You might be surprised about the number of people in the operating room looking after your child during the surgery.
Once your child is asleep one of the operating room team members will show you where to wait whilst your child is having their surgery. You may also choose to go to one of the food and drink facilities within or close by the hospital. (See Parent Facilities and Around the Hospital) Please make sure you keep your phone on and with you.
NOTE// We will contact you when your child’s surgery is over when you can be with them again.
In this section: Shopping malls and supermarkets | Cafes | Movie Theatre | Playground | Feeding Ducks | Christchurch Botanic Gardens | Punting on the Avon River | Canterbury Museum | Christchurch Tram | Tūranga Public Library | Christchurch Art Gallery | Margaret Mahy Playground | Willowbank Wildlife Reserve | International Antarctic Centre | Air Force Museum | Ferrymead Heritage Park | Other attractions in and around the city |
Christchurch’s beautiful Botanic Gardens are open to the public. They have the closest playground to the hospital and are definitely worth a visit. They also have a golf course, tennis courts and outdoor bowling green.
Distance 1km, 15 min walk
Admire the botanic gardens or the changing face of the city centre while being expertly guided gently along the Avon River on an authentic Edwardian punting tour.
[insert pic – Punting on the Avon]
Where Depart from the Antigua Boatsheds, Cambridge Terrace
(300m, 4 min walk)
Hours 9.00am-6.00pm (October to March)
10.00am-4.00pm (April to September)
More info www.welcomeaboard.co.nz/punting/
Housed in an exquisite historic building, Canterbury Museum is world renowned for its natural and human history collections. A frequently changing programme of exhibitions and events complements the museum’s permanent displays. Of particular interest are the outstanding Maori exhibits, the Victorian Christchurch Street and the Antarctic collection. There is also interactive fun for the children in the Discovery area. Browse the museum shop or relax in the café, with tree-top views of the beautiful Christchurch Botanic Gardens.
[insert pic – Canterbury museum]
Where Rolleston Avenue, City 8013, Christchurch
(500m from Parkside Hospital entrance,
5 min walk)
Hours 9.00am-5.30pm (October to March)
9.00am–5.00pm (April to September)
Phone +64 3 366 5000
More info www.canterburymuseum.com
Information taken from Christchurch & Canterbury Tourism at www.christchurchnz.com
Combine history and sightseeing while enjoying a journey through the changing face of Christchurch’s city centre on board a beautifully restored heritage tram.
Where: closest stop to the hospital is by the Canterbury Museum
(500m, 5 min walk)
Hours 9.00am-6.00pm (September to March)
10.00am-5.00pm (April to August)
More information http://welcomeaboard.co.nz/christchurch-tram/
Main public library located in Cathedral Square. As well as the usual reading and study spaces there are also spaces for other activities, such as the Discovery Wall which lets you swipe through a virtual world on New Zealand’s largest digital touch-screen, children’s play zone, craft sessions, etc.
Where cnr Colombo Street and Gloucester Road, Christchurch
(1.4km, 14 min walk)
Hours 8.00am to 8.00pm Monday to Friday, 10.00am to 5.00pm Saturday and Sunday
For further information see the Christchurch City Council website
The spectacular Christchurch Art Gallery, just a few minutes’ walk from Cathedral Square, exhibits a range of local and international exhibitions. Browse through one of New Zealand’s largest art collections, including a superb selection of works by Canterbury artists. Enjoy one of the free guided tours or use the iPod audio tour. There is also an exciting programme of events and family/whānau activities. The building was used as Civil Defence headquarters for Christchurch following the earthquakes.
Where cnr Worcester Boulevard and Montreal Street, Christchurch
(850m, 10 min walk)
Hours 10.00am to 9.00pm
Phone +64 3 941 7300
Further info https://christchurchartgallery.org.nz
The Margaret Mahy Playground is on the banks of the Avon River in the Christchurch central city. It features a mix of playground equipment, interactive spaces, gardens, artwork, water features, recreational and picnic areas, visitor parking, and public facilities to be used and enjoyed by children and adults alike.
Where 177 Armagh Street, Christchurch (1.8km 22 min walk along the Avon River to Armagh Street, or a 10 min drive)
New Zealand wildlife, conservation and Maori culture joining in harmony for up close, hands on and personal experience for young and old. 100% Kiwi viewing guarantee.
Where Willowbank Wildlife Reserve, 60 Hussey Road, Harewood 8051, Christchurch
(11km, 20 min drive)
Hours daily 10.00am to 10.00pm
Phone +64 3 359 6226
More info www.willowbank.co.nz
The Antarctic Attraction is the modern day shop window for Antarctica. This is a fun, exciting and hands-on experience for all the family/whānau to enjoy. This includes the indoor Snow & Ice Experience, the Penguin Encounter which is New Zealand’s first combined indoor/outdoor penguin viewing area featuring Little Blue penguins and an exhilarating outdoor adventure ride in the Hagglund, a genuine Antarctic all-terrain vehicle. A free penguin shuttle to the Antarctic Centre leaves on the hour from outside the Canterbury Museum on Rolleston Avenue.
Where 38 Orchard Road, Christchurch Airport, Harewood 8053, Christchurch
(11km, 20 min drive)
Phone 0508 736 4846
More info www.iceberg.co.nz
Come and marvel at our collection of classic aircraft, be inspired by the bravery of present and past servicemen, servicewomen and their families, fly a simulator, take a guided tour and step back in time in a replica 1940’s home. Your journey through the Air Force Museum of New Zealand will be something very special.
Where 45 Harvard Avenue, Wigram 8042, Christchurch (7.5km, 14 min drive)
Hours daily 10.00am to 5.00pm
Phone +64 3 343 9532
More info www.airforcemuseum.co.nz
Stroll Ferrymead Heritage Park’s village – a snapshot of Christchurch life in the 1900s – and explore specialty technology museums including rural history, printing, photography and film, radio and gramophones, post and telegraph and aeronautics. A steam train runs every summer Sunday and the first Sunday of March to November. Trams run every weekend, school holidays and public holidays. Admission includes unlimited train and tram rides. [insert link to https://www.ferrymead.org.nz/Admission/ ]
Where 50 Ferrymead Park Drive, Heathcote 8022, Christchurch (10.4km, 20 min drive)
Hours 10.00am to 4.30pm every day except Christmas Day
Phone: +64 3 384 1970
More info www.ferrymead.org.nz
Check out other attractions in and around the city by visiting the Christchurch & Canterbury Tourism
After your child’s surgery they will be moved to a recovery area. Here your child will be cared for by trained nurses who specialise in looking after children following an operation. The nurse will call the waiting room or call you directly and ask you to come to the recovery room, so you can be with your child.
No more than one or two whanau/ family members can come to recovery. If you have other children with you, they will not be allowed in the recovery room. Another adult will need to be present, who can supervise other children, while you are in the recovery room.
The role of the recovery nurse is to help make your child comfortable following the surgery. Often children can be unsettled after surgery. If this happens, the staff have the expertise to manage this. At times children need extra medications to help make them feel comfortable and to help them with drinking and eating. We know that it can be stressful for the whanau/ family to be in this environment but please know that we will be doing our best to deliver expert care to your child. If you have any concerns, please talk to the staff
The surgeon will speak to you after the surgery. This might be in the waiting room before you see your child, it might be in the recovery room, or on the ward.
Once your child is ready to be discharged from the recovery room, the recovery room nurses will contact the nurses in either the day stay [Surgical Step Down] or inpatient ward area. A nurse from the place contacted will collect you and your child from recovery and take you to the respective area/ward. In the new area, your child will be further monitored. Your child will be offered something to eat and drink depending on the type of surgery they have had and if they feel able.
Your nurse will record your child’s heart rate and other measurements to make sure they are well. They will also be ensuring they are comfortable and will provide your child with pain relief or nausea medication should it be required. If your child is only staying for the day, preparations will be made for their discharge. The length of time they spend in the day ward depends on how your child is feeling and what surgery they have had.
NOTE// If you are concerned about your child at any point, please let our nurses know.
If you are staying in Hospital and want to learn more see our Staying in Hospital page.
Two responsible adults will need to accompany your child home, with one person sitting in the back with the child. This is in case your child feels unwell and needs assistance on the drive home.
Before you go home you will be provided with the following:
Ensure that you understand all the information that is given to you. Please ask our staff to explain anything you do not understand.
Children who have had local anaesthetic usually feel well and can move as normal immediately.
IF YOUR CHILD HAS HAD A BLOCK:
Full sensation and muscle strength in the blocked area may take 6-12 hours to fully return. During this time, it is important to walk with your child to support them as needed, or if able carry your child.
When your child sits or lies down ensure they are not on any sharp, hard, hot or cold objects as they may not feel this and be injured.
Urination: It is not uncommon for children to have trouble sensing they need to urinate following the block. This can lead to your child wetting their pants. This should resolve as sensation and muscle strength returns.
NOTE// Should more than 12 hours pass since surgery and your child has not urinated, seek medical advice as instructed below.
It is okay to be discharged from hospital before your child returns to normal, if by the next day sensation/movement has not fully returned seek medical advice
Every person who uses health and disability services has rights, that includes tamariki /children and rangatahi/young people. The Canterbury DHB and our people who provide health and disability services have duties to you and your child. These rights and duties are clearly set out in the Code of Health and Disability Services Consumers' Rights (1996).
In summary, your rights under this code are:
Our service also strives to uphold the rights of tamariki /children and rangatahi/young people:
Every child and young person has a right to:
If you want more details about the rights of children and young people in healthcare please read the Charter on the rights of children New Zealand
Pamphlets explaining your rights when using our services are available in all wards and departments. For more information please refer to the Health and Disability Commission (HDC). HDC can be contacted on:
Phone: 0800 11 22 23
Email: hdc@hdc.org.nz
The Nationwide Health and Disability Advocacy Service is a free service that operates independently from Canterbury DHB. It can help you know more about your rights when using health or disability services, get questions answered or make a complaint. It can be contacted on:
Phone: 0800 555 050
Email: advocacy@advocacy.org.nz
There are health professionals training in our hospitals. You have the right to refuse permission for these students to be involved in your care or see your medical records. If you refuse, this does not affect the care you receive in any way.
Canterbury DHB encompasses the principles of Te Tiriti o Waitangi and treats Māori people and people of all cultures with respect.
Te Tiriti o Waitangi principles:
To provide your child with appropriate care and treatment, we may need to share information with or collect information from people such as your family, caregivers, or general practitioner (GP).
The Health Information Privacy Code 1994 sets out what our obligations are with respect to your health information and also what your rights are.
For details about how your health information is stored and managed see our Patients and Visitors section of our website.
You have the right to see your child’s health record and other information Canterbury DHB holds about you.
There are three ways to request a copy of your child’s medical record and patient info from the Patient Information Office:
If you have any questions about your child’s care, what is happening and when, you can ask a staff member at any time for information.
Health information is collected for your child’s care and treatment. Usually, we collect information directly from you, but if this is not possible/practical we may collect it from another person and then check with you as soon as possible.
It is important the information we hold about you/ your child is accurate and up-to-date to provide a safe standard of care during your stay in hospital.
Please let us know if any of your personal details change or are incorrect (e.g. address, mobile phone, next of kin), or if there is any additional information that may help us understand your situation.
It is normal for us to give necessary and relevant information about your child to your GP, the health care professional who referred you, your community nurse, or other healthcare professionals involved in your child’s ongoing care.
In most cases we require your consent before we share information about you/your child with somebody else. However, in certain circumstances we may, in accordance with the law, provide information about you/your child to others, such as government agencies (e.g. ACC, the Police, and Oranga Tamariki) or your family/caregivers/whānau that you live with if we think it is necessary for your child’s care and treatment, for their safety or the safety of others.
We may also provide your/your child’s information to the Ministry of Health and other government agencies that require us to provide information or administrative, legal, contractual, statistical, research or public health purposes. Your/your child’s information is kept confidential and you will not be identified in any way. Canterbury DHB’s Your Rights pamphlet provides more information.
Please tell the staff caring for you/your child if you:
All health information will be stored securely, and only authorised staff can access your/your child’s information.
Staff will ask your child’s name, date of birth and your address many times during your visit. This makes sure we give the right medication, treatment or procedure to the right person. If we give you an identification bracelet, please keep it on your child at all times. If your child’s bracelet is removed for any reason, please tell your nurse immediately.
If your child is admitted we usually display their name and your name above their bed and outside their room. Staff will ask you about this when you arrive in the ward. Please tell us if this may cause problems and we will make other arrangements.
Please tell us if you would like us to take you to another room to discuss your child’s health in private.
While we understand that being in hospital with your child can be a stressful experience we ask you work with us to help us provide the best care through:
Tell us information to help the healthcare team to work with you to develop the best plan of care for your child through sharing:
Also please:
We value your thoughts and suggestions. You can:
Page last updated: 25 June 2024
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