ORANGE

Hospital visiting guidelines updated 20 July 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
20 July 2022

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
  • No visitors under 16 to any part of our facilities.
  • No visitors to COVID +ve patients other than in exceptional circumstances.
  • No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
  • Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
  • Do not visit if you are COVID +ve or a household contact of someone who has tested positive
  • Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
  • Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
  • People attending Christchurch ED or Ashburton AAU can have one support person with them.
  • Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

  • To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
  • Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

  • are a household contact of a COVID-19 positive case
  • are COVID-19 positive
  • Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure. 

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Child health

Children’s inpatient wards have moved to Waipapa!

Ward 21 (now Ward B7) and Ward 22 (now Ward A7), PHDU, and CHOC have moved to new locations in the Waipapa building. All new locations are listed on the Christchurch Hospital page and can be viewed on a map of Waipapa.

Our new Children’s wards web pages are currently being updated and we will share them with you soon.

Some children’s health services provided by Canterbury DHB are listed below.

More information about child health services is available in the Child Health Division pages including all Child Health Departments and Units, helpful videos for children and parents going to hospital, Children’s Outpatients Department, Preparing for a child’s hospital stay, Information sheets and pamphlets for parents and children and Child Health visiting hours

13 health services.

A6 Child Haematology and Oncology Centre (CHOC)

CHOC is one of two specialist treatment centres for childhood cancer in New Zealand. We care for infants, children and adolescents with cancer, and their families/whanau.

More information

A7 Paediatric Medical Ward

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

More information

Adolescent and Young Adult (AYA) Cancer Service

The Adolescent and Young Adult Cancer Service helps to improve outcomes for young people aged between 12 and 24 with cancer in New Zealand, by coordinating cancer care with  health professionals, and assisting patients and your families during and after treatment.

More information

B7 Paediatric Surgical Ward

B7 is a 24 bed ward for children needing hospitalisation for surgery and for some children requiring medical management of conditions such as cystic fibrosis.

More information

Child & Youth Health

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

More information

Child Development Service

The Child Development Service therapy team is based at Montreal House in Christchurch and includes Occupational Therapists, Physiotherapists, a Social Worker, Speech Language Therapist and a Dietitian.

More information

Child, Adolescent and Family Inpatient Services

A specialist regional (South Island) treatment and assessment service for children and adolescents who have severe psychiatric, emotional, behavioural, or developmental disorders are assessed and/or treated.

More information

Children in Care Team

A service for children and young people between the ages of 0-12 years who have a confirmed or suspected moderate to severe mental health issue.

More information

High Care

Children’s High Care on Level 1 is a small 8 bed unit located alongside the ICU. Access to Children’s High Care is via the entrance to the Intensive Care Unit.

More information

Human Milkbank

Christchurch Women's Hospital's Neonatal Unit (NICU) opened New Zealand's first Human Pasteurised​ Donor Milk Bank in 2014. The Human Milk Bank is next to the Neonatal Unit on the 4th Floor, Christchurch Women's Hospital​.

More information

LinKIDS

LinKIDS helps connect families to health services in the Canterbury region.

More information

Neonatal Service

The Canterbury Neonatal Service provides special and intensive care for all babies born in the wider Canterbury region. This region extends to Timaru in the South, Greymouth in the West and Kaikoura in the North.

More information

Public Health Nursing Service (PHNS)

Our service offers support to children, young people and their families across all schools in Canterbury with nurses based at some rural facilities.

More information

Showing 1-13 of 13 results, page 1 of 1.

Page last updated: 19 May 2022

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