VISITING HOSPITAL

Hospital visitors must wear a medical paper face mask. Fabric face coverings are not acceptable. Expand this message for more detailed information about hospital visiting guidelines.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Child health

Children’s inpatient wards have moved to Waipapa!

Ward 21 (now Ward B7) and Ward 22 (now Ward A7), PHDU, and CHOC have moved to new locations in the Waipapa building. All new locations are listed on the Christchurch Hospital page and can be viewed on a map of Waipapa.

Our new Children’s wards web pages are currently being updated and we will share them with you soon.

Some children’s health services provided by Canterbury DHB are listed below.

More information about child health services is available in the Child Health Division pages including all Child Health Departments and Units, helpful videos for children and parents going to hospital, Children’s Outpatients Department, Preparing for a child’s hospital stay, Information sheets and pamphlets for parents and children and Child Health visiting hours

13 health services.

A6 Child Haematology and Oncology Centre (CHOC)

CHOC is one of two specialist treatment centres for childhood cancer in New Zealand. We care for infants, children and adolescents with cancer, and their families/whanau.

More information

A7 Paediatric Medical Ward

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

More information

Adolescent and Young Adult (AYA) Cancer Service

The Adolescent and Young Adult Cancer Service helps to improve outcomes for young people aged between 12 and 24 with cancer in New Zealand, by coordinating cancer care with  health professionals, and assisting patients and your families during and after treatment.

More information

B7 Paediatric Surgical Ward

B7 is a 24 bed ward for children needing hospitalisation for surgery and for some children requiring medical management of conditions such as cystic fibrosis.

More information

Child & Youth Health

You will find all Canterbury Child and Youth Healthcare services listed under Hospital Services and Community Services, you can also find information for children and their parents under patients and carers.

More information

Child Development Service

The Child Development Service therapy team is based at Montreal House in Christchurch and includes Occupational Therapists, Physiotherapists, a Social Worker, Speech Language Therapist and a Dietitian.

More information

Child, Adolescent and Family Inpatient Services

A specialist regional (South Island) treatment and assessment service for children and adolescents who have severe psychiatric, emotional, behavioural, or developmental disorders are assessed and/or treated.

More information

Children in Care Team

A service for children and young people between the ages of 0-12 years who have a confirmed or suspected moderate to severe mental health issue.

More information

High Care

Children’s High Care on Level 1 is a small 8 bed unit located alongside the ICU. Access to Children’s High Care is via the entrance to the Intensive Care Unit.

More information

Human Milkbank

Christchurch Women's Hospital's Neonatal Unit (NICU) opened New Zealand's first Human Pasteurised​ Donor Milk Bank in 2014. The Human Milk Bank is next to the Neonatal Unit on the 4th Floor, Christchurch Women's Hospital​.

More information

LinKIDS

LinKIDS helps connect families to health services in the Canterbury region.

More information

Neonatal Service

The Canterbury Neonatal Service provides special and intensive care for all babies born in the wider Canterbury region. This region extends to Timaru in the South, Greymouth in the West and Kaikoura in the North.

More information

Public Health Nursing Service (PHNS)

Our service offers support to children, young people and their families across all schools in Canterbury with nurses based at some rural facilities.

More information

Showing 1-13 of 13 results, page 1 of 1.

Page last updated: 2 September 2022

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