HOSPITAL VISITING

Hospital visiting guidelines updated 16 September 2022: Hospital visitors must wear a surgical/medical paper mask. Fabric face coverings are not acceptable. See our COVID-19 pages for detailed information about hospital visiting guidelines, COVID-19 tests and care in the community advice. See www.vaccinatecanterburywestcoast.nz for information about vaccinations.

Last updated:
16 September 2022

 

Mask exemptions accepted for people seeking treatment
Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes: coming into the Emergency Department, outpatient appointments,  surgery or a procedure.

For visitors to all facilities effective from Friday 16 September 2022

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and other visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks must be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a surgical mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People are able to visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors must wear a medical mask.

Parents/caregivers are able to be with their child in hospital and visitors other than a parent or caregiver are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Hospital medical services

Hospital based medical services are listed below, you can also check the comprehensive hospital wards and departments listings, see Christchurch Hospital, Burwood Hospital, Christchurch Women’s Hospital, Christchurch Outpatients, Hillmorton HospitalAshburton Hospital and other health facilities.

36 health services.

Brain Injury Rehabilitation

Based at Burwood Hospital, the Brain Injury Rehabilitation Service  (BIRS) is a 12 bed inpatient ward that provides comprehensive rehabilitation for people aged 16 - 65 with brain injuries.

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Canterbury & West Coast Musculoskeletal Service

Canterbury and West Coast Musculoskeletal Service is a publicly funded service for patients with non-urgent musculoskeletal conditions that do not require surgery.

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Canterbury Regional Cancer and Haematology Service (CRCHS)

The Canterbury Regional Cancer and Haematology Service is comprised of Medical Oncology, Radiation Oncology, Haematology, and Palliative Care...

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Cardiology

The Cardiology Day Unit (CDU) and Cardio-Respiratory Integrated Specialist Services (CRISS) are based at Christchurch Hospital.

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Christchurch Sexual Health Service

Christchurch Sexual Health Service a specialist sexual health service offering free and confidential sexual health care including diagnosis of sexually transmitted infections (STI's) and other related conditions including genital skin conditions and genital pain.

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Clinical Nurse Specialists (CNS)

CNS's are registered nurses who are recognised clinical experts within their specialty and are based throughout CDHB campuses.

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Cystic Fibrosis Service

The Canterbury Adult CF Service sees all adults with CF from around the South Island. We are the second largest adult CF service in New Zealand.

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Dermatology

The Dermatology Department assesses and treats the skin and skin diseases.

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Diabetes Service

The Diabetes Service provides a community and an outpatient consultation service for patients on referral from general practitioners and other health professionals.

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Emergency Department at Christchurch Hospital

Christchurch Hospital Emergency Department (ED) is open for emergency and urgent serious medical issues 24/7. People need to enter ED using the external entrance at the new Waipapa building which is behind Christchurch Women's Hospital.

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Endocrinology

Endocrinology is the branch of medicine concerned with endocrine glands and hormones. 

Endocrinology is based on ground floor of the Christchurch Outpatients building.

 

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ENT Outpatients (Otolaryngology)

ENT Outpatients is based on the 5th Floor of the Riverside building at Christchurch Hospital.

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Eye Outpatients

The Canterbury DHB Eye Outpatients Department treat people with a serious eye problems, who have been referred to them by an optometrist or a doctor.

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Human Milkbank

Christchurch Women's Hospital's Neonatal Unit (NICU) opened New Zealand's first Human Pasteurised​ Donor Milk Bank in 2014. The Human Milk Bank is next to the Neonatal Unit on the 4th Floor, Christchurch Women's Hospital​.

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Hyperbaric Medicine

The Christchurch Hyperbaric Medicine Unit treats a range of conditions ranging from decompression sickness and air embolism through to radiation injury and hypoxic problem wounds.

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Immunology

The Rheumatology and Immunology Service provides inpatient, outpatient, day patient and inter-hospital consultative services for patients with rheumatic disease, primary immunodeficiency and serious allergy.

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Infection Prevention and Control Service

The Infection Prevention and Control Service provide expert guidance and support to prevent the occurrence and spread of infection.

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Intensive Care

Intensive Care is located on Level 1 of the Waipapa building, at Christchurch Hospital.

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Medical Physics & Bioengineering

Medical Physics and Bioengineering provides scientific and technical services for safe, effective, and innovative patient care.

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Nephrology

The Nephrology Department at Christchurch Hospital provides regional nephrology services for people in Canterbury, South Canterbury, and Westland, comprising general nephrology, acute dialysis and chronic dialysis (CAPD and home haemodialysis).

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Neurology and Neurosurgery

Neurology is a medical specialty dealing with disorders of the nervous system. Neurology is a non-surgical specialty, its corresponding surgical specialty is neurosurgery.

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Nuclear Medicine

Specialist services provided by the Christchurch Hospital Nuclear Medicine Department include; Diagnostic Imaging, Radiopharmacy and Radionuclide Therapies.

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Nutrition Service

The Nutrition Service is staffed by NZ Registered Dietitians and is available for women using Maternity and Gynaecology Services​.

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Occupational Therapy

Occupational therapy is the use of treatments to develop, recover, or maintain the daily living and work skills of patients with a physical, mental or developmental condition.

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Orthopaedics

Orthopaedic Outpatients (Bone Shop) department provides follow up care to patients with broken or damaged bones/muscles in an outpatient setting. Orthopaedic Acute Care (OAC) provides specialist acute orthopaedic assessment and management of bone and muscle injuries. 

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Pain Management

The Burwood Pain Management Centre is based at Burwood Hospital. Our aim is to restore functional ability and enable individuals to live as independently as possible despite their pain.

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Palliative Care

Palliative care is a holistic approach to the care of people with progressive incurable disease, that aims to prevent and relieve suffering.

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Physiotherapy

Physiotherapy often abbreviated PT, is primarily concerned with the remediation of impairments and disabilities and the promotion of mobility, functional ability, quality of life and movement potential...

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Psychiatric Consultation Service

The Psychiatric Consultation Service provides access to assessment, treatment and advice to hospitals in Christchurch for psychological and psychiatric issues...

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Radiology

The Radiology Department is organised to provide secondary and tertiary radiology services to both people in Canterbury and the wider South Island.

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Respiratory Services

The Respiratory Department provides specialist care for a wide range of respiratory conditions such as Chronic Obstructive Pulmonary Disease (COPD), asthma, lung cancer, cystic fibrosis, sleep apnoea and many other conditions.

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Social Work

Social work services are based at Christchurch Hospital and Burwood Hospital. Social workers help patients, and can also assist their families or carers​.​

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Speech Language Therapy

​Speech Language Therapy provides assessment and management to individuals with communication and/or swallowing disorders.​

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Spinal Injury

The Burwood Spinal Unit (BSU) provides services for people with spinal cord impairments caused by accident, illness or congenital abnormalities.

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Te Whare Mahana Whānau Family Accommodation

Te Whare Mahana Whānau is a whānau-family accommodation facility for eligible family members, supporting a whānau member using services at Christchurch Hospital. 

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Urology

Urology focuses on the surgical and medical diseases of the male and female urinary tract system and the male reproductive organs.​

 

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Page last updated: 23 June 2022

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