All hospital visitors are recommended to wear a medical face mask. Expand this message for information about visiting hospital.

Last updated:
13 March 2023

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

To keep everybody safe:

  • Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
  • Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
  • Surgical/medical masks are recommended to be worn at all sites. Masks will be provided if you don’t have one.
  • For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
  • Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
  • Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

  • People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
  • Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Mental health

Mental health services are comprised of several specialist mental health services listed below. Services are provided at a number of outpatient, inpatient, community-based and mobile facilities throughout Canterbury, including Hillmorton Hospital and The Princess Margaret Hospital. You can find out more about mental health services on our Specialist Mental Health Service page or below.

For urgent mental health enquiries: go to Urgent Adult Mental Health Services , or  Children, Adolescent and Family Emergency

26 health services.

Adult Community Mental Health

The Adult Community Mental Health service provides assessment, treatment and support services to adults in the community .Access to Adult Community Mental Health services is via Adult Single Point of Entry (SPOE).

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Anxiety Disorders Service

The Anxiety Disorders Service is a community-based team that provides treatment for people with anxiety disorders.

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CAF North Community and Outreach team

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAF South Community and Outreach team 

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAFLink (Single Point of Entry)

CAFLink is the Child, Adolescent and Family Mental Health Service ‘single point of entry function’ to mental health services in Canterbury for children, adolescents and their families.

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Child, Adolescent and Family Emergency (CAFEm)

For children and youth mental health emergencies talk to CAFEm - Freephone 0800 218 219 (press option 2).

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Children in Care Team

A service for children and young people between the ages of 0-12 years who have a confirmed or suspected moderate to severe mental health issue.

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Christchurch Opioid Recovery Service

The Christchurch Opioid Recovery Service provides case management and opiate maintenance treatment in the community.

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Clozapine Clinic

The Clozapine Clinic provides specialist support to a significant number of adult consumers who are taking Clozapine

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Community Alcohol and Drug Service

The Community Alcohol and Drug Service provides assessments and outpatient treatment for people that need assistance with moderate to severe alcohol or other drug dependence.

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Early Intervention in Psychosis Service (Totara House)

Specialist assessment, treatment and support provided for young people (18-30) experiencing a first presentation of psychosis

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Eating Disorders Service

The South Island Eating Disorders Service (SIEDS) provides inpatient treatment for people with a diagnosed eating disorder.

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Hereford Centre

The Hereford Centre offers a range of treatment and support services to individuals with mental health illnesses who experience difficulty in maintaining wellness with previous community mental health services.

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Intellectual Disability Liaison Team (IDLT)

This service is for people with an intellectual disability who have been charged with an offence and are subject to a compulsory care order from the courts.

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Ngā Kākano

A specialist regional (South Island) treatment and assessment service for children and adolescents who have severe psychiatric, emotional, behavioural, or developmental disorders are assessed and/or treated.

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Outpatient Psychiatric Services for Adults with an Intellectual Disability (PSAID)

The PSAID Community Team provides comprehensive outpatient mental health assessment and treatment.

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Psychiatric Consultation Service

The Psychiatric Consultation Service provides access to assessment, treatment and advice to hospitals in Christchurch for psychological and psychiatric issues...

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Psychiatric Services for Adults with an Intellectual Disability (PSAID)

The PSAID Inpatient Unit provides treatment of mental health disorders for adults with intellectual disabilities.

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Regional Forensic Mental Health Service

Forensic services provides specialist care for people who, as a result of mental illness, have seriously offended or are assessed as high risk for serious offending. These include; Te Whare Manaaki, Te Whare Hohou Roko, Te Whare Mauriora and Te Whare Rangihau, the Forensic Community Team.

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South Island Perinatal Mental Health Service Community Team (SIPMHS)

The South Island Perinatal Mental Health Service Community Team (SIPMHS) formerly the Mothers and Babies Community Mental Health Service for outpatients offers treatment to mothers and primary care givers who have been referred by their general practitioner (GP), other mental health services or medical specialists.


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Te Awakura (Adult Acute Inpatient Service)

Te Awakura is a facility for adults with acute mental illness that require 24 hour nursing care. Assessments and treatment are provided by a multidisciplinary team.

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Urgent Adult Mental Health Services

Single Point of Entry is a person’s initial contact with the mental health services. It streamlines the way people are referred for the Adult Community Mental Health Services they require.

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Wāhi Oranga

Wāhi Oranga is an inpatient rehabilitation unit which offers a recovery-based programme that enables people with mental health issues to live fulfilling lives in the community.

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Whaikaha (formally AT&R) provides inpatient assessment, treatment and rehabilitation for people with intellectual disabilities and significantly challenging behaviour.

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Whangai Aroha (Formerly C Ward the Mothers and Babies mental health service)

Whangai Aroha (formerly C Ward the Mothers and Babies mental health service) provides inpatient treatment for mothers or primary caregivers.

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Youth Forensic Team

The Youth Forensic Team provides mental health services for youth aged 10-18 years with moderate to severe mental health issues involved in the Youth Justice System.

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Showing 1-26 of 26 results, page 1 of 1.

Page last updated: 10 May 2023

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