ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Mental health

Canterbury DHB mental health services are comprised of several specialist mental health services listed below. Services are provided at a number of outpatient, inpatient, community-based and mobile facilities throughout Canterbury, including Hillmorton Hospital and The Princess Margaret Hospital. You can find out more about Canterbury DHB mental health services on our Specialist Mental Health Service page or below.

For urgent mental health enquiries: go to Urgent Adult Mental Health Services , or  Children, Adolescent and Family Emergency

28 health services.

Adult Community Mental Health

The Adult Community Mental Health service provides assessment, treatment and support services to adults in the community .Access to Adult Community Mental Health services is via Adult Single Point of Entry (SPOE).

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Anxiety Disorders Service

The Anxiety Disorders Service is a community-based team that provides treatment for people with anxiety disorders.

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CAF North Community and Outreach team

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAF South Community and Outreach team 

This outpatient service provides comprehensive psychiatric assessment and therapeutic intervention for children and adolescents 0-17 years (or older if still at school) in their family context.

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CAFLink (Single Point of Entry)

CAFLink is the Child, Adolescent and Family Mental Health Service ‘single point of entry function’ to mental health services in Canterbury for children, adolescents and their families.

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Child, Adolescent and Family Emergency (CAFEm)

For children and youth mental health emergencies talk to CAFEm - Freephone 0800 218 219 (press option 2).

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Child, Adolescent and Family Inpatient Services

A specialist regional (South Island) treatment and assessment service for children and adolescents who have severe psychiatric, emotional, behavioural, or developmental disorders are assessed and/or treated.

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Children in Care Team

A service for children and young people between the ages of 0-12 years who have a confirmed or suspected moderate to severe mental health issue.

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Christchurch Opioid Recovery Service

The Christchurch Opioid Recovery Service provides case management and opiate maintenance treatment in the community.

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Clozapine Clinic

The Clozapine Clinic provides specialist support to a significant number of adult consumers who are taking Clozapine

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Community Alcohol and Drug Service

The Community Alcohol and Drug Service provides assessments and outpatient treatment for people that need assistance with moderate to severe alcohol or other drug dependence.

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Early Intervention in Psychosis Service (Totara House)

Specialist assessment, treatment and support provided for young people (18-30) experiencing a first presentation of psychosis

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Eating Disorders Service

The South Island Eating Disorders Service (SIEDS) provides inpatient treatment for people with a diagnosed eating disorder.

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Eating Disorders Service (Outpatients)

The South Island Eating Disorders Service (SIEDS) community team provides outpatient treatment for people with a diagnosed eating disorder.

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Forensic Mental Health Services

Forensic services provides specialist care for people who, as a result of mental illness, have seriously offended or are assessed as high risk for serious offending. These include; Te Whare Manaaki, Te Whare Hohou Roko, Te Whare Mauriora and Te Whare Rangihau, the Forensic Community Team.

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Hereford Centre

The Hereford Centre offers a range of treatment and support services to individuals with mental health illnesses who experience difficulty in maintaining wellness with previous community mental health services.

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Intellectual Disability Liaison Team (IDLT)

This service is for people with an intellectual disability who have been charged with an offence and are subject to a compulsory care order from the courts.

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Mothers and Babies Community Mental Health Service (Outpatients)

The Mothers and Babies Community Mental Health Service for outpatients offers treatment to mothers and primary care givers who have been referred by their general practitioner (GP), other mental health services or medical specialists.

 

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Mothers and Babies Mental Health Service (Inpatients)

The Mothers and Babies mental health service (also known as C Ward) provides inpatient treatment for mothers or primary care givers.

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Outpatient Psychiatric Services for Adults with an Intellectual Disability (PSAID)

The PSAID Community Team provides comprehensive outpatient mental health assessment and treatment.

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Psychiatric Consultation Service

The Psychiatric Consultation Service provides access to assessment, treatment and advice to hospitals in Christchurch for psychological and psychiatric issues...

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Psychiatric Services for Adults with an Intellectual Disability (PSAID)

The PSAID Inpatient Unit provides treatment of mental health disorders for adults with intellectual disabilities.

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Seagar Clinic

Seagar Clinic is an inpatient rehabilitation unit which offers a recovery-based programme that enables people with mental health issues to live fulfilling lives in the community.

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Te Awakura (Adult Acute Inpatient Service)

Te Awakura is a facility for adults with acute mental illness that require 24 hour nursing care. Assessments and treatment are provided by a multidisciplinary team.

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Tupuna Unit – Extended Care

An inpatient extended care unit which provides 24 hour care and support for people with mental health issues that require a longer stay in hospital than what the acute inpatient unit can provide.

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Urgent Adult Mental Health Services

Single Point of Entry is a person’s initial contact with the mental health services. It streamlines the way people are referred for the Adult Community Mental Health Services they require.

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Whaikaha

Whaikaha (formally AT&R) provides inpatient assessment, treatment and rehabilitation for people with intellectual disabilities and significantly challenging behaviour.

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Youth Forensic Team

The Youth Forensic Team provides mental health services for youth aged 10-18 years with moderate to severe mental health issues involved in the Youth Justice System.

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Showing 1-28 of 28 results, page 1 of 1.

Page last updated: 28 September 2020

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