ORANGE

Hospital visitors don’t need a Vaccine Pass, but must wear a surgical/medical paper mask. Fabric face coverings are no longer acceptable. See our COVID-19 pages for visiting guidelines, COVID-19 tests current case numbers in regions of Canterbury and care in the community advice. See www.vaccinatecanterburywestcoast.nz for info about vaccinations.

We are at ORANGE according to the NZ COVID-19 Protection Framework

Last updated:
19 April 2022

For visitors to all facilities effective from Tuesday 19 April 2022

With the change to the ORANGE Traffic Light setting, Canterbury DHB is easing its visitor policy in recognition of the fact we have passed the peak of the current Omicron outbreak and case numbers are slowly reducing.

The following visitor restrictions are now in place for all Canterbury DHB hospitals and health facilities:

  • One adult visitor may be accompanied by no more than one child over the age of 12 per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.  No children under 12 and those 12 and over must be accompanied by an adult and wear a medical mask.
  • Visitors or support people should not visit our facilities if they are unwell.
  • Surgical/medical masks must be worn at all times at all Canterbury DHB sites and will be provided if people don’t have them.
  • Hand sanitiser stations are visible and must be used.

By adhering to these conditions, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

  • Exceptions can apply in some circumstances (ie more than one visitor) where a trusted whānau member provides assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – please check with the ward’s Charge Nurse before you come to hospital to visit
  • People attending Christchurch ED or Ashburton AAU can have one support person with them
  • Women in labour and in the birthing suite can have two support people, and women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Womens Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments, no children are allowed to visit.
  • Parents/caregivers can be with their baby in NICU.
  • Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted, following a supervised negative RAT result)
  • Children who are inpatients, one other visitor (other than a parent or caregiver) is able to visit in consultation with the nurse in charge.
  • People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Face covering exemption cards

The Exemptions Team at the Ministry of Health is now responsible for processing requests for Face Covering Communication Cards.

Updated information about mask wearing, and how to request an exemption card can now be found here. People unable to request an exemption card online can call 0800 28 29 26 and select option 2, or text 8988

Patients and visitors should also read the additional more detailed visiting guidelines for each specific hospital.

More COVID-19 information

Hillmorton Hospital

Visitor restrictions effective from 19 April 2022 until further notice

Visitor access for all Canterbury DHB health facilities are restricted. You do not need to show your My Vaccine Pass to enter DHB facilities, but you must  wear a paper surgical/medical mask at all times unless medically exempt, or eating or drinking in a designated area.

One visitor per patient at a time – except where a child over 12 is being accompanied by an adult. Visitor passes are no longer required for either the Hillmorton or Princess Margaret hospital sites.

One support person by pre-arrangement for community appointments (contact the team or case manager prior to confirm).

Parents/caregivers are able to visit in support of a child.

Additional people will be considered by the Clinical/Charge Nurse Manager or Duty Nurse Manager (after hours). This must be by prior arrangement to ensure that we can meet physical distancing requirements.

For more details about what to do when visiting please see our COVID-19 page.

Phone

Location

Address
Hillmorton Hospital
Annex Road South, Middleton
Christchurch 8024

Postal Address
Hillmorton Hospital
Private Bag 4733, Christchurch

In an emergency

In a medical emergency, call 111 and ask for an ‘ambulance’.

For advice about evening time and urgent medical care in Canterbury see after-hours and urgent care advice

Visiting hours

  • Mothers & Babies Unit / C Ward, 10am-8pm Daily
  • Seager Clinic 10am-8pm Daily
  • Child, Adolescent & Family Inpatient Unit - please call (03) 337 7773 for the best time to visit.
  • Adult Acute Inpatient Service – Te Awakura 10am-8pm Daily
  • Kennedy Detox Unit - Family, Whanau and friends are asked to contact the unit on (03) 339 1139 regarding the best time to visit.
  • Tupuna Villa - 10am-8pm Daily
  • Psychiatric Service for Adults with Intellectual Disability (PSAID) - 10am-8pm Daily

Visiting hours continued...

  • Assessment, Treatment & Rehabilitation (AT&R) - 10am-8pm Daily
  • Te Whare Manaaki - Please contact the unit on (03) 337 7969 ext. 33440 to arrange visits
  • Te Whare Hohou Roko - Please contact the unit on (03) 337 7969 ext. 33962 to arrange visits
  • Te Whare Mauri Ora - 10am-8pm Daily - Please contact the unit on 03 339 1147 to arrange visits

Specialist Mental Health Service Units can be flexible with visiting outside of times listed above. Staff will be happy to discuss options with visitors. Visitors may sometimes be asked to wait when their family member or friend is occupied in part of the treatment programme.

Enquiries and feedback

We welcome your feedback about our services and your experiences at Hillmorton Hospital.

Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.

Hillmorton Hospital facilities at a glance

Accessible

Disability car parking

Food & drink vending machines

Disabled & Visitor toilets

Page last updated: 15 June 2022

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