Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment.
Please show your mask exemption card and appointment letter to staff at the entrance.
*Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.
For visitors to all facilities effective from Wednesday 20 July 2022
With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.
Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.
We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.
Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:
By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Exceptions to the ‘one visitor’ policy
Visiting patients with COVID-19
You must NOT visit the hospital if you
Exceptions for people with disabilities
An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.
Everyone visiting our facilities must wear a mask, no exceptions
While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.
*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure.
Additional guidelines for Christchurch Hospital
Most entrances to Christchurch Hospital will be closed, with ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies) open.
Visiting hours for services in Christchurch Hospital have been reduced to 3pm – 8pm daily. Visiting hours for services in Christchurch Women's Hospital are 3pm – 8pm daily.
One visitor per patient at a time, and no visitors under 16. Everyone must wear a medical mask, no exceptions. Due to the increased transmission risks, people unable or unwilling to do so cannot visit at this time.
For relatives who have a loved one at the end of life, there is no restriction on numbers visiting. Please be mindful that the number of people in the side room must allow for cares to be performed. Masks must be worn by everyone everyone outside of the room.
Parents/caregivers are able to be with their child in hospital (except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted at a time, following a supervised negative RAT result).
Children who are inpatients can have one other visitor (other than a parent or caregiver) who is able to visit with permission from the nurse in charge.
For more details about visiting hospital please see our COVID-19 page.
Christchurch Hospital is the largest tertiary, teaching and research hospital in the South Island of New Zealand and provides a full range of emergency, acute, elective and outpatient services. In addition, Christchurch Hospital has the busiest Emergency Department in Australasia, treating more than 83,000 patients a year. Information about Christchurch Women's Hospital and Christchurch Outpatients are on separate pages.
Calling a hospital department or ward:
Call general enquiries on 03 364 0640 and ask to be put through to the ward or department concerned.
Alternatively some direct phone numbers are listed on the Wards & services page.
For enquiries about patients call 03 364 0600
Note: Parents, caregivers and whanau including siblings can continue to visit children's wards at any time – Visiting children and young people under 16 do need to be accompanied by an adult. Please check our COVID-19 page for visiting exceptions regarding visiting children's wards.
Christchurch Women's Hospital visiting hours are different from the visiting times indicated above.
Street address Christchurch Hospital Riccarton Avenue Christchurch |
Postal address Christchurch Hospital Private Bag 4710 Christchurch 8140 |
In a medical emergency, call 111 and ask for an ‘ambulance’.
The Emergency Department is for serious emergencies only, not for long-standing or minor injuries or illnesses which can be treated by your family general practice team or an after hours clinic.
We welcome your feedback about our services and your experiences at Christchurch Hospital.
Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.
More information for people visiting a Christchurch Hospital.
Accessible
Food & drink vending machines
Disabled & Visitor toilets
Visitor information reception
You should expect to pay for car parking as there are very few free car parks near the hospital. The Canterbury DHB’s popular Christchurch Hospital and Christchurch Women’s Hospital shuttle service runs from the Deans Avenue Car Park.
There is very limited metered parking on-site in front of the Emergency Department outside the Waipapa building that we encourage is used for emergencies and drop off and pick up only. The first 30 minutes of parking is free. After 30 minutes the following charges will apply:
There are also a number of P180 mobility parks in this area. These parks are free for mobility permit holders.
There is limited car parking near Christchurch Hospital including on-street metered parking and paid parking lots in surrounding streets. You can check CCC Parking Map to view many parking options nearby the hospital.
You need to comply with the rules for public transport under the COVID-19 Protection Framework which in the case of shuttle use are:
The hospital shuttle service runs from the Deans Avenue car park, stopping at Waipapa building Emergency Department entrance, Christchurch Outpatients Building, and the main entrance of Christchurch Hospital.
Shuttles run every 15 minutes from:
Parents are responsible for bringing their children's car seats. The shuttle can accommodate prams.
The shuttle is not suitable for wheelchairs. There is mobility car parking on site and near Christchurch Hospital.
The shuttle journey takes around 8-10 minutes depending on traffic.
The car park is a clear walk through Hagley Park to the hospital. This walk takes around 15-20 minutes and there is a sealed footpath all the way.
Our shuttles are clearly marked with the Deans Ave Car Park destination, so please make sure that you get on the correct shuttle.
This is the only shuttle service run by Canterbury District Health Board.
If you are a patient; you can be taken by car to be dropped off and picked at the hospital main entrance:
Christchurch Hospital drop off zones.
If you are a mobility parking permit holder you can park in one of the designated mobility car parking spaces (indicated by a wheelchair icon on the map below).
There are 17 mobility parking spaces outside the front of Christchurch Hospital, plus 5 directly outside the rear entrance of Christchurch Outpatients on Antigua Street, and 3 near the main entrance on Oxford Terrace. Another 9 mobility parking spaces are available near the Boatshed Café on the Cambridge Terrace/ Rolleston Avenue corner – very close to Christchurch Outpatients and the Emergency Department.
If the map above does not display: Google maps only display if you are using up-to-date web browser software such as Chrome, FireFox, Edge and Safari. If you are using an out-of-date browser such as Internet Explorer please upgrade, or use a different browser.
Many buses stop right outside Christchurch Hospital in both directions – towards and away from the city centre.
Check www.metroinfo.co.nz for more details of bus routes and timetables.
If the map above does not display: Google maps only display if you are using up-to-date web browser software such as Chrome, FireFox, Edge and Safari. If you are using an out-of-date browser such as Internet Explorer please upgrade, or use a different browser.
There is a free to use taxi phone directly inside the Christchurch Hospital main entrance and in the Christchurch Women's Hospital main foyer.
Taxis pick up from the main entrance when called.
There is bike parking outside main hospital entrances for staff and public use, bike park locations are listed on the map below.
Security note: Bike parking is at the owner’s own risk, please lock your bike securely to a bike rack with a D-lock, not a thin loop of wire / combination lock.
If the map above does not display: Google maps only display if you are using up-to-date web browser software such as Chrome, FireFox, Edge and Safari. If you are using an out-of-date browser such as Internet Explorer please upgrade, or use a different browser.
If you are staying in hospital for several days you may be eligible for a cheaper parking rate, please speak to the nurse in charge of your care about parking options.
If you receive a Christchurch City Council parking ticket after being unavoidably detained at a hospital appointment you may be able to have the fine cancelled.
To obtain a patient parking fine waiver form; ask at the hospital main reception, or phone 03 378 6398 to request a form by post. Note: We cannot guarantee the parking fine will be waived.
Christchurch Hospital is located on Riccarton Avenue, in Christchurch.
Ask for directions at the main reception kiosk.
Large signs indicate routes to hospital services and wards.
Written directions from the hospital main entrance to each service or ward location are available on our ward and service pages.
Detailed printable maps of Christchurch Hospital buildings with locations of services and wards are below.
If the map above does not display: Google maps only display if you are using up-to-date web browser software such as Chrome, FireFox, Edge and Safari. If you are using an out-of-date browser such as Internet Explorer please upgrade, or use a different browser.
Services and wards at Christchurch Hospital are listed below, click on a linked service name to find out more about a service. If a direct number is not listed below please call 03 364 0640 and ask to be put through to the service or ward.
Other wards and services are listed on the Christchurch Women's Hospital and Christchurch Outpatients pages.
Service | Location | Phone |
---|---|---|
Accounts Receivable | Ground Floor, Parkside | - |
Acute Medical Assessment Unit (AMAU) | Ground Floor, Waipapa | - |
Anaesthesia | Lower Ground Floor, Parkside East | 03 364 0288 |
Audiology | Level 5, Riverside | - |
Blood Bank (NZBS) | Lower Ground Floor, Parkside East | - |
Blood Test Centre | Cnr Tuam & Hagley Ave, Opposite Christchurch Hospital | 0800 843 522 |
Bone Marrow Transplant Unit (BMTU) | Ward B6, Waipapa | 03 364 0660 |
Cafe: Great Escape | Level 1, Parkside West | - |
Cafe: Parkside Cafe | Inside main entrance: Christchurch Hospital | - |
Canterbury Health Laboratories (CHL) | Cnr Tuam & Hagley Ave, Opposite Christchurch Hospital | 03 364 0300 |
Catheter Laboratories (Cath Labs) | Level 1, Parkside West | - |
Cardiology Day Unit (CDU) | Level 1, Parkside West | - |
Cardio-Respiratory Integrated Specialist Services (CRISS) | Level 5, Riverside | 03 364 0167 |
Central Pre-admission Clinic | Ground Floor, Parkside West | 03 364 1195 |
Chapel | Ground Floor, Parkside East | - |
Children's Acute Admitting | Emergency Department, Ground Floor, Waipapa | - |
Children's Acute Assessment Unit (CAA) | Emergency Department, Ground Floor, Waipapa | 03 364 0428 |
Children's Haematology Oncology Centre (CHOC) | A6, Waipapa | 03 364 0640 |
Children's Outpatients/Children's Day Ward | Lower Ground Floor, Riverside | - |
Coronary Care Unit (CCU) | Level 2, Parkside West | - |
Clinical Skills Unit (CSU) | Level 5, Riverside | - |
Customer Services/Interpreter Service | Lower Ground Floor, Parkside West | - |
Day of Surgery Admission (DOSA) | Temporarily relocated to Level 2, Parkside East | 03 364 4068 |
Day Surgery Unit (DSU) | Level 1, Christchurch Women's Hospital | 03 364 4034 |
Dental Department (hospital) | Christchurch Outpatients Building | 03 364 0250 |
Dermatology | Level 3, Christchurch Outpatients | 03 364 0488 |
Diabetes Centre & Home Dialysis | Level 1, Diabetes Centre, 550 Hagley Avenue | 03 364 0860 |
Dialysis (Acute Dialysis Unit) | Level 3, Parkside West | 03 364 0423 |
Dialysis/Home | 550 Hagley Avenue | 03 364 0610 |
Ear, Nose and Throat (ENT) Outpatients | Level 5, Riverside | 03 364 0990 |
ECG Department | Main Foyer area, Ground Floor, Parkside East | 03 364 0910 |
Echocardiography Department (Echo) | Level 2, Parkside West | - |
Emergency Department (ED) | Ground Floor, Waipapa | 03 364 0270 |
Endocrinology | Christchurch Outpatients | 03 364 0927 |
Familial Gastrointestinal Cancer Service | Level 2, Riverside | - |
Gastroenterology | Level 2, Riverside | 03 364 0920 |
Gastroenterology Investigations Unit | Level 2, Riverside | 03 364 1991 |
General Medicine | Level 1, Riverside | 03 364 1020 |
General Surgery | Level 2, Hagley Outpatients Department (OPD) | 03 364 1955 |
Gift shop/post office | Ground Floor, Main Foyer, Parkside | - |
Gynaecology Procedure Unit (GPU) | Level 4, Riverside | 03 378 6386 |
Haematology Outpatients | Christchurch Outpatients | 03 364 0384 |
Haemostasis Service | Christchurch Outpatients | 03 364 0384 |
Hyperbaric Medicine Unit | Lower Ground Floor, Parkside West | 03 364 0045 |
Immunology Department | Canterbury Health Laboratories | 03 364 0950 |
Infectious Diseases | Level 5, Riverside | 03 364 0951 |
Intensive Care Unit (ICU) North & South | Level 1, Waipapa | 03 364 1077 |
Interpreter/Translator Service | Lower Ground Floor, Parkside West | 03 364 0669 |
Mail room | Lower Ground Floor, Food Services | - |
Maintenance Department | Lower Ground Floor, Parkside East | - |
Maternity Assessment Unit (MAU) | Ground Floor, Parkside West | 03 378 6410 |
Medical Day Unit | Ground Floor, Parkside West | 03 364 1180 |
Medical Illustration | Lower Ground Floor, Food Services | 03 364 0520 |
Medical Physics & Bioengineering | Christchurch Hospital | 03 364 0531 |
Musculoskeletal Medicine | Christchurch Hospital | 03 364 0430 |
Nephrology (Kidney) | B8, Waipapa | 03 364 0655 |
Neurology, Neurosurgery and Neurophysiology | B8, Waipapa | 03 364 0940 |
Neurology Outpatients | B8, Waipapa | 03 364 0940 |
Neurosurgery Department | B8, Waipapa | 03 364 1217 |
Nuclear Medicine | Level 2, Riverside | 03 364 0867 |
Nursing Department | Lower Ground Floor, Parkside East | - |
Nutrition Services | Level 1, Food Services | 03 364 0630 |
Occupational Therapy Department | Lower Ground Floor, Clinical Services, Christchurch Hospital | 03 364 0700 |
Oncology (Medical) | Lower Ground Floor, Parkside West | 03 364 0020 |
Oncology Outpatients | Ground Floor, Parkside West | 03 364 0020 |
Oncology (Radiation) | Lower Ground Floor, Parkside West | 03 364 0020 |
Operating theatres | Theatres, Level 1, Waipapa | - |
Ophthalmology Outpatients (Eye Outpatient Department) | Level 2, Christchurch Outpatients Building | 03 364 1470 |
Ophthalmology Surgery | Christchurch Hospital | 03 364 0975 |
Oral and Maxillofacial Surgery | Level 5, Riverside | 03 364 1948 |
Oral Health Service (Dental) | Note: Hospital Dental Service located at Hillmorton Hospital | 03 364 0250 |
Orthopaedic Acute Care (OAC) | Access via Emergency Department, Waipapa | 03 364 0800 |
Orthopaedic Outpatients Department | Ground Floor, Riverside, Christchurch Hospital | 03 364 0800 |
Orthopaedic Surgery | Lower Ground Floor, Parkside West | 03 364 0430 |
Otolaryngology (Head and Neck) Department | Level 5, Riverside | 03 364 1060 |
Otolaryngology Outpatients Department (ENT) | Christchurch Hospital | 03 364 0990 |
Outpatients Reception | Christchurch Outpatients | 03 364 0490 |
Paediatric High Dependency Unit (PHDU) | ICU, Level 1, Waipapa | 03 364 0640 |
Paediatric Outpatients Department | Lower Ground Floor, Clinical Services | 03 364 0640 |
Palliative care | Christchurch Hospital | 03 364 1473 |
Parkside Pharmacy | Ground Floor, Parkside/ Main Foyer | - |
Patient Information Office | Ground Floor, Parkside/Main Foyer | - |
Patient Travel Office | Ground Floor, Parkside/Main Foyer | - |
Pharmacy | Ground Floor, Riverside | 03 364 0840 |
Physiotherapy Department | Level 4, Riverside West | 03 364 0680 |
Plastic Surgery Department | Christchurch Hospital | 03 378 6336 |
Plastic Surgery Outpatients Department | Level 3, Parkside East | 03 364 0471 |
Playroom/Play Specialists | Between Wards A7 and B7, Waipapa | 03 364 0640 |
Post Anaesthetic Care Unit (PACU) | Level 1, Parkside East | - |
Pre Admission Clinic | Ground Floor, Christchurch Hospital | 03 364 1195 |
Professional Development Unit (PDU) | Level 5, Manawa, 276 Antigua Street | - |
Psychiatric Consultation Service | Level 4, Riverside | - |
Radiology Department | Ground Floor, Waipapa | 03 364 0770 |
Radiology - Canterbury Community Radiology | 225 Papanui Road, Merivale, Christchurch | 03 378 6975 |
Resident Doctors Support Team (RMO Unit) | Lower Ground Floor, Parkside West | - |
Respiratory Medicine | Level 2, Riverside | 03 364 0280 |
Respiratory Physiology Laboratory | Level 4, Riverside | - |
Respiratory Services/Sleep Service | Level 2, Riverside | - |
Rheumatology/Immunology | Christchurch Hospital | 03 364 0850 |
Security | Ground Floor, via external entrance | 03 364 0640 |
Sexual Health | 314 Riccarton Rd, Upper Riccarton, Christchurch | 03 364 0485 |
Sleep Health Services (Formerly Sleep Studies Unit) | Christchurch Hospital | 03 364 1089 |
Social Work Service | Christchurch Hospital | 03 364 0420 |
Speech Language Therapy | Lower Ground Floor, Riverside | 03 364 0710 |
Surgical Assessment Review Area (SARA) | B3, Waipapa | - |
Surgical Progressive Care Unit (SPCU) | A3, Waipapa | - |
Urology | Level 3, Parkside West | 03 364 1009 |
Vascular, Endovascular & Transplant Surgery | Level 2, Parkside East | 03 364 0203 |
Vascular Clinic | Level 4, Riverside | 03 364 1174 |
Van Der Veer Clinic | Level 2, 40 Stewart Street | 03 378 6058 |
Ward 10 | Level 2, Parkside East | - |
Ward 11/18/19/20 | Level 3, Parkside East | - |
Ward 12 | Level 2, Parkside West | - |
Ward 14 | Level 3, Parkside West | - |
Ward 15 - General surgery and gastroenterology - Relocated to Ward A3 | A3, Waipapa | - |
Ward 16 - General Surgery - Relocated to Ward B3 | B3, Waipapa | - |
Ward 17 - General Surgery - Relocated to Ward A5 | A5, Waipapa | - |
Ward 18 - Orthopaedics - Relocated to Ward B4 | B4, Waipapa | - |
Ward 18 - Plastic Surgery (Formerly Ward 20) | Level 3, Parkside East | - |
Ward 19 - Orthopaedics and Trauma Unit - Relocated to Ward A4 | A4 Waipapa | - |
Ward 20 - Plastic Surgery - Relocated to Ward 18 | Level 3, Parkside East | - |
Ward 21 - Paediatric Surgery (Children's Ward) - Relocated to Ward B7 | B7, Waipapa | 03 364 0640 |
Ward 22 - Paediatric Medical (Children's Ward) - Relocated to Ward A7 | A7, Waipapa | 03 364 0640 |
Ward 23 - General Medicine | Level 1, Riverside | - |
Ward 24 - Neurology | Level 1, Riverside | - |
Ward 25 - Respiratory | Level 2, Riverside | - |
Ward 26 - Oncology - from 16 November 2020 relocated to Ward B5 - Oncology | B5, Waipapa | - |
Ward 27 - Endocrine and General Medicine | Ground Floor, Parkside | - |
Ward 28 - Nephrology and Neurosurgery - Relocated to Ward B8 | B8, Waipapa | - |
Ward A3 - General Surgery and Gastroenterology, Surgical Progressive Care Unit (SPCU) | A3, Waipapa | - |
Ward A4 - Orthopaedics and Trauma Unit (Formerly Ward 19) | A4, Waipapa | - |
Ward A5 - General Surgery | A5, Waipapa | - |
Ward A7 - Paediatric Medical Children's Ward (Formerly Ward 22) | A7, Waipapa | 03 364 0640 |
Ward A8 - Stroke and Vascular | A8, Waipapa | - |
Ward B3 - General Surgery (Formerly Ward 16) and SARA | B3, Waipapa | - |
Ward B4 - Orthopaedics (Formerly Ward 18) | B4, Waipapa | - |
Ward B5 - Oncology (Formerly Ward 26 - Oncology) | B5, Waipapa | - |
Ward B6 - Bone Marrow Transplant Unit (BMTU) | B6, Waipapa | 03 364 0660 |
Ward B7- Paediatric Surgery Children's Ward (Formerly Ward 21) | B7, Waipapa | 03 364 0640 |
Ward B8 - Nephrology and Neurosurgery (Formerly Ward 28) | B8, Waipapa | - |
Please see our COVID-19 advice page for current restrictions to Cafes and shops.
At all cafés:
Information about Christchurch Hospital cafes, shops and the Parkside Pharmacy is below. You can also find out about other amenities and services such as FREE Wi-Fi, language interpreters, chaplains and spiritual advisors, and Māori health services on our Help for you page.
Please note: This cafe is staff only access from 20 July 2022 until further notice.
Hot meals, sandwiches, sushi, healthy snacks, cold and hot drinks including barista made coffee.
Please note: This cafe is take away only, with no seating from 20 July 2022 until further notice.
Cabinet food, sandwiches, sushi, snacks, cold and hot drinks including barista made coffee.
Please note: This cafe is take away only, with no seating from 20 July 2022 until further notice.
Fresh, locally sourced food, premium coffee and tea including gluten free, dairy free and vegan options.
Please note: This cafe is take away only, with no seating from 20 July 2022 until further notice.
Premium coffee, grab’n’go food options and a range of giftware and other necessities for a stay in hospital.
Please note: This cafe is take away only, with no seating from 20 July 2022 until further notice.
Sandwiches, cold and hot drinks including barista made coffee.
Medicines, Gifts etc
A full range of hairdressing services.
Post shop services and a range of gifts, cards, confectionery and snacks.
A Westpac ATM is available for cash withdrawals. The ATM is located at the rear of the foyer inside the Christchurch Hospital main entrance.
Page last updated: 22 July 2022
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