Christchurch Hospital

Some visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities remain in place, but we have relaxed others.

There is still a heightened risk to vulnerable people in hospital and so we recommend all people wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff and  visitors safe.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

• Visitors or support people must not visit our facilities if they are unwell. Do not visit if you have recently tested positive for COVID-19 and haven’t completed your isolation period.
• Patients may have more than one visitor, except in some situations such as multi-bed rooms where it can cause overcrowding.
• Surgical/medical masks are recommended be worn at all sites. Masks will be provided if you don’t have one.
• For Specialist Mental Health Services everyone is strongly encouraged to wear a face mask in all inpatient areas and areas where consumers are receiving care (i.e. community appointments, home-visits, transporting people). Discretion may be applied in cases where masks impair your ability to communicate effectively.
• Visitors must not eat or drink in multibed rooms because of the increased risk when multiple people remove their face mask in the same space.
• Hand sanitiser is available and must be used.

Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Visiting patients with COVID-19

• People can visit patients who have COVID-19 but they must wear an N95 mask – this will be provided if you don’t have one.
• Other methods of communication will be facilitated e.g. phone, Facetime, Zoom, WhatsApp etc where visits aren’t possible.

All of our Hospitals

Visiting hours for our hospitals have returned to pre COVID-19 hours with the exception of Christchurch Women’s Hospital.

All visitors are recommended to wear a medical face mask.

Parents/caregivers are able to be with their child in hospital and visitors are now allowed, except for the Children’s Haematology and Oncology Day stay where just one parent/caregiver is able to attend their appointment with their child. Exceptions by special arrangement only.

For more details about visiting hospital please see our COVID-19 page.

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment. 

Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes coming into the Emergency Department, outpatient appointments,  surgery or a procedure. 

You should expect to pay for car parking as there are very few free car parks near the hospital.

Hospital shuttle bus

The popular Christchurch Hospital shuttle service runs every 15 minutes from the Deans Avenue Park and Ride Car Park. The car park is a 15-20 minute walk, or a 5-10 minute free shuttle bus ride from hospital.

Parking on-site

There is very limited premium metered car parking in front of the Emergency Department outside the Waipapa building. This is the only public car parking available on-site, and we encourage using this only for emergencies and patient drop-off and pick-up. We recommend that drivers use different nearby car parks if needing to park longer than 30-60mins.

The first 30 minutes of parking is free. After 30 minutes the following charges will apply:

• 30-60 minutes: $7.50
• From 60 minutes onwards: additional $5 per half hour or part thereof ($80 maximum charge for a 24-hour period).

There are also a number of P180 mobility parks in this area. These parks are free for mobility permit holders.

Nearby car parking

There is limited car parking near Christchurch Hospital including on-street metered parking and paid parking lots in surrounding streets. You can check CCC Parking Map to view many parking options nearby the hospital.

Car parking advice

• When travelling to hospital we recommend that you allow extra time to park and to get to an  appointment.
• There is a recorded 0800 phone number for the very latest parking information, call 0800 555 300.
• Other privately operated metered car parks are available within the vicinity of Christchurch Hospital.

• If you are unwell, please don’t use the shuttle
• Passengers are recommended to wear a medical face mask on the shuttle as we often have vulnerable passengers on board
• The front passenger seat must remain empty, but all other seats may be used
• Shuttle passengers are asked to use the hand sanitiser upon entry to the shuttle.

About the shuttle service

The hospital shuttle service runs from the Deans Avenue car park, stopping at Waipapa building Emergency Department entrance, Christchurch Outpatients Building, and the main entrance of Christchurch Hospital.

Shuttles run every 15 minutes from:

• Monday to Friday: Shuttles run between 6.15am and 8.30pm. Drivers have a mandatory 30 minute lunch break around 1pm, there may be some delay at this time.
• Saturday and Sunday: Shuttles between 11am and 8pm. No shuttles operate between 2.30pm- 3.15pm on weekends, this is a mandatory break for shuttle drivers.

How to use the shuttle

• The Deans Ave Car Park, near the Moorhouse Ave end of Deans Ave, is sealed, fenced and lit in the evenings.
• Please take your ticket from the machine at the barrier arm as you enter the car park, and park anywhere there is a space. You can park for up to 24 hours.
• As the shuttle service is only for users of the Deans Ave Car Park, please have your ticket ready to show the driver if requested.
• Make your way to the covered waiting area in the middle of the car park with seating provided. The Hospital Shuttle will pick up from and return here.

• Parents are responsible for bringing their children's car seats. The shuttle can accommodate prams.

The shuttle is not suitable for wheelchairs. There is mobility car parking on site and near Christchurch Hospital.

Paying for your parking

• Pay for your parking at one of the pay machines before you return to your car.
• Payment is available via cash (coins and notes), credit card and eftpos $0.60 transaction fee applies.

Parking costs and time limits

• Monday to Friday (Day): $5.00 for first four hours parking. $1.50 per 1 hour thereafter or part thereof to a maximum of $15.00
• Monday to Friday (Nights – Entry after 6pm): Max charge $10.00. Valid until 9am the following morning
• Weekends: $5.00 for first four hours parking. All day (Valid until 6am the following morning) $10.00.

Shuttle route and car park

The shuttle journey takes around 8-10 minutes depending on traffic.

The car park is a clear walk through Hagley Park to the hospital. This walk takes around 15-20 minutes and there is a sealed footpath all the way.

Our shuttles are clearly marked with the Deans Ave Car Park destination, so please make sure that you get on the correct shuttle.

This is the only shuttle service run by Te Whatu Ora Waitaha Canterbury.

If you are a patient; you can be taken by car to be dropped off and picked at the hospital main entrance:

• There is a car DROP-OFF ZONE for patients outside Christchurch Hospital main entrance and entrance to the Waipapa building.
• Volunteers are on hand at the car DROP-OFF ZONE during the day to help people to find their way to appointments.
• There are way finding maps at all lifts, and staff at hospital main reception inside the hospital entrance can help you with directions to your destination.
• Your driver can make use of the free shuttle bus service to come back to the hospital, or arrange to come back to the DROP-OFF ZONE later to collect you at an agreed time. 
• Please remember there is no waiting allowed in the DROP-OFF ZONE.

Christchurch Hospital drop off zones.

• Directions to Christchurch Hospital
• Parking locations near the hospital
• Mobility parking locations near the hospital
• Map of Christchurch Hospital

If you are a mobility parking permit holder you can park in one of the designated mobility car parking spaces (indicated by a wheelchair icon on the map below).

There are 17 mobility parking spaces outside the front of Christchurch Hospital, plus 5 directly outside the rear entrance of Christchurch Outpatients on Antigua Street, and 3 near the main entrance on Oxford Terrace. Another 9 mobility parking spaces are available near the Boatshed Café on the Cambridge Terrace/ Rolleston Avenue corner – very close to Christchurch Outpatients and the Emergency Department.

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Many buses stop right outside Christchurch Hospital in both directions – towards and away from the city centre.

• 3 - Airport or Sheffield Crescent/Sumner - (Purple Line)
• 5 - Rolleston/New Brighton (Yellow Line) 
• 7 - Halswell/Queenspark via City (Orange Line)
• 17 - Bryndwr to Huntsbury
• 60 - Hillmorton/Southshore
• 80 - Lincoln/Parklands
• 81 - Lincoln/City direct
• 85 - Rolleston/City direct
• 86 - Darfield/City
• 91 - Rangiora/City direct
• 92 - Kaiapoi/City direct

Check www.metroinfo.co.nz for more details of bus routes and timetables. The metro website also has a useful page about Getting to the hospital.

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There is a free to use taxi phone directly inside the Christchurch Hospital main entrance and in the Christchurch Women's Hospital main foyer.

Taxis pick up from the main entrance when called.

There is bike parking outside main hospital entrances for staff and public use, bike park locations are listed on the map below.

Security note: Bike parking is at the owner’s own risk, please lock your bike securely to a bike rack with a D-lock, not a thin loop of wire / combination lock.

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Lower cost parking for patients

If you are staying in hospital for several days you may be eligible for a cheaper parking rate, please speak to the nurse in charge of your care about parking options.

Parking fines

If you receive a Christchurch City Council parking ticket after being unavoidably detained at a hospital appointment you may be able to have the fine cancelled.

To obtain a patient parking fine waiver form; ask at the hospital main reception, or phone 03 378 6398 to request a form by post. Note: We cannot guarantee the parking fine will be waived.