Christchurch Hospital

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Christchurch Hospital

Mask exemptions accepted for people seeking treatment

Any member of the public with a mask exemption is welcome in all our facilities when attending to receive health care and *treatment.

Please show your mask exemption card and appointment letter to staff at the entrance.

*Treatment includes coming into the Emergency Department, outpatient appointments, surgery or a procedure.

Visitor restrictions for Christchurch Hospital until further notice

For visitors to all facilities effective from Wednesday 20 July 2022

With the recent resurgence in cases in Canterbury, largely due to the Omicron BA.5 subvariant we are seeing an increase in demand right across the health system. Presentations to our Christchurch ED and Ashburton’s AAU are higher than ever and admission rates are high, which means we have a shortage of resourced beds.

Recently, we have seen too many unwell people coming to visit someone in hospital and too many that cannot or will not wear a medical mask. This increases the risk to vulnerable people in hospital. For these reasons we need to everything we can to minimise these risks.

We have therefore tightened visitor restrictions for all Te Whatu Ora Waitaha Canterbury hospitals and health facilities.

Kia whakahaumaru te whānau, me ngā iwi katoa – this is to keep everybody safe:

One visitor per patient in the hospital at any given time, except where stated otherwise in the ‘exceptions’ section below.
No visitors under 16 to any part of our facilities.
No visitors to COVID +ve patients other than in exceptional circumstances.
No eating or drinking at the bedside or anywhere other than cafes or areas designated for eating/drinking, as taking your mask off puts patients at risk.
Visitors or support people must not visit our facilities if they are unwell with cold or flu-like symptoms (even if they have tested negative) or have had a recent tummy bug.
Do not visit if you are COVID +ve or a household contact of someone who has tested positive
Surgical/medical masks must be worn at all times at all sites and will be provided if people don’t have them. Mask exemptions do not apply in our facilities – people who cannot tolerate a mask cannot visit at this time.
Hand sanitiser stations are visible and must be used.

By sticking to the rules above, you help keep our patients, staff, other visitors and yourself safe. We thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.

Exceptions to the ‘one visitor’ policy

Exceptions can apply in some circumstances where trusted whānau members provide assistance, reassurance and other support for therapeutic care or on compassionate grounds – please talk to the ward’s Charge Nurse to discuss this before you come to hospital to visit. For whānau with an essential support role as a Partner in Care – again, please check with the ward’s Charge Nurse before you come to hospital to visit.
People attending Christchurch ED or Ashburton AAU can have one support person with them.
Women in labour and in the birthing suite can have two named support people + their community LMC/midwife if they have one – for the duration of the birth only. All other women on the Maternity Ward are allowed one support person for the duration of their stay in our facilities at Christchurch Women’s Hospital and other maternity units. Only one support person can be with each woman in the maternity ward, and one support person for maternity clinic appointments. No under 16s are allowed to visit or attend appointments.
Parents/caregivers can be with their baby in NICU.
Parents/caregivers are able to be with their child in hospital (Except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted).
People requiring support when attending an appointment can have one support person. Please let the relevant service know if you need this so they are able to accommodate your request.

Visiting patients with COVID-19

To avoid them becoming infected with COVID-19 and passing it one, visitors to COVID-19 positive patients will not be allowed except in extenuating circumstances – by prior agreement with the Charge Nurse Manager only, and wearing an N95 mask.
Other methods of communication will be facilitated e.g. phone, facetime, zoom etc.

You must NOT visit the hospital if you

are a household contact of a COVID-19 positive case
are COVID-19 positive
Have a cold or flu/COVID-19-like symptoms (even if you are testing negative for COVID-19)

Exceptions for people with disabilities

An exception will be made for people with disabilities who are in hospital or have to attend an outpatient appointment – where they need a support person to access health services. For example, a sign language interpreter, support person for someone with a learning disability, or someone to assist with mobility. The support person is in addition to the one permitted visitor.

Everyone visiting our facilities must wear a mask, no exceptions

While we appreciate that some people have legitimate reasons for being exempt from wearing a mask and may even have an official card to confirm this, people who cannot or will not wear a mask cannot visit someone in hospital or attend hospital, other than to access healthcare treatment*. This is another measure to minimise the risk to vulnerable patients.

*healthcare treatment includes: Emergency Department care, outpatient appointments, surgery or a procedure.

Additional guidelines for Christchurch Hospital

Most entrances to Christchurch Hospital will be closed, with ED & Waipapa Main Entrance, Christchurch Women’s Entrance and the main Christchurch Hospital entrance (under the canopies) open.

Visiting hours for services in Christchurch Hospital have been reduced to 3pm – 8pm daily. Visiting hours for services in Christchurch Women's Hospital are 3pm – 8pm daily.

One visitor per patient at a time, and no visitors under 16. Everyone must wear a medical mask, no exceptions. Due to the increased transmission risks, people unable or unwilling to do so cannot visit at this time.

For relatives who have a loved one at the end of life, there is no restriction on numbers visiting. Please be mindful that the number of people in the side room must allow for cares to be performed. Masks must be worn by everyone everyone outside of the room.

Parents/caregivers are able to be with their child in hospital (except Children’s Haematology and Oncology Day patients where only one parent or caregiver is permitted at a time, following a supervised negative RAT result).

Children who are inpatients can have one other visitor (other than a parent or caregiver) who is able to visit with permission from the nurse in charge.

For more details about visiting hospital please see our COVID-19 page.

Christchurch Hospital is the largest tertiary, teaching and research hospital in the South Island of New Zealand and provides a full range of emergency, acute, elective and outpatient services. In addition, Christchurch Hospital has the busiest Emergency Department in Australasia, treating more than 83,000 patients a year. Information about Christchurch Women's Hospital and Christchurch Outpatients are on separate pages.

Phone

General enquiries: 03 364 0640
Enquiries about patients: 03 364 0600

Calling a hospital department or ward:
Call general enquiries on 03 364 0640 and ask to be put through to the ward or department concerned.

Alternatively some direct phone numbers are listed on the Wards & services page.

For enquiries about patients call 03 364 0600

Visiting hours from 20 July 2022

Visiting hours are 3pm – 8pm daily with only one person visiting at a time. Please check our COVID-19 page for visiting exceptions and the latest information about visiting hospitals.

~~Note: Parents, caregivers and whanau including siblings can continue to visit children's wards at any time – Visiting children and young people under 16 do need to be accompanied by an adult.~~ Please check our COVID-19 page for visiting exceptions regarding visiting children's wards.

Christchurch Women's Hospital visiting hours are different from the visiting times indicated above.

Location/Map

Street address
Christchurch Hospital
Riccarton Avenue
Christchurch

Postal address
Christchurch Hospital
Private Bag 4710
Christchurch 8140

In an emergency

In a medical emergency, call 111 and ask for an ‘ambulance’.

The Emergency Department is for serious emergencies only, not for long-standing or minor injuries or illnesses which can be treated by your family general practice team or an after hours clinic.

Enquiries and feedback

We welcome your feedback about our services and your experiences at Christchurch Hospital.

Note: We cannot give medical advice by email. Please contact your doctor or the person in charge of your medical care.

Patients and Visitors

More information for people visiting a Christchurch Hospital.

View all patient and visitor advice