How to access health care if you are experiencing symptoms of COVID-19
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
Remember registering with a general practice team is really important for you and your family. A GP team can develop a relationship with you to have a much better understanding of your unique healthcare needs.
I have a sore throat, grazed knee, cough or similar...
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
For helpful medical advice go to the HealthInfo website.
The information on HealthInfo is specific to Canterbury, New Zealand, and is written by local doctors, nurses, and health professionals.
Make sure you have a medicine cabinet with pain killers, plasters, and antiseptic cream. Go to your local pharmacy for advice and medicine if needed.
I have diarrhoea, runny nose, painful cough, headache or similar...
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
For details about the Extended Hours Pharmacies in Christchurch see our urgent and extended hours pharmacies page.
You can view a more comprehensive list of pharmacies in Canterbury on the HealthPoint website
I have ear pain, vomiting, sore belly, backache, cuts, sprains, itchy rash, strain or similar...
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
In an emergency, call 111. Otherwise you should phone your usual general practice number when you or someone in your family is not feeling well.
After normal opening hours you can speak to a nurse who will give you free health advice on what to do and where to go if you need urgent care.
I have ear pain, vomiting, sore belly, backache, cuts, sprains, itchy rash, strain or similar, and I can wait 24 hours
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
For non-urgent health concerns, phone your general practice and book an appointment with your general practice team.
Some general practices have extended opening hours, you can find phone numbers, opening hours and other details on our General Practice Finder Map
I have a bad cut, bite, or sprain or similar… or I'm feeling really sick and I need help now
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
The practices below are open normal hours for the usual services, but expect that extra precautions may be taken to protect all patients from COVID-19 infection.
Urgent & After Hours Service |
Hours |
Location |
Phone |
|---|---|---|---|
| 24 Hour Surgery, Christchurch | 24 hours, every day | 401 Madras St. Entrance on left before Bealey Ave | 03 365 7777 |
| Riccarton Clinic | 8am-8pm, every day | 4 Yaldhurst Rd, Church Corner, Christchurch | 03 343 3661 |
| Moorhouse Medical Centre | 8am-8pm, every day | 3 Pilgrim Place (just off Moorhouse Ave) Christchurch | 03 365 7900 |
| Extended Hours Pharmacies | See page for details | - | - |
| After Hours and Emergency Dentists | See page for details | - | - |
| Urgent mental health care | Freephone 24 hours, every day | - | 0800 920 092 |
Some general practices have extended opening hours, you can find phone numbers, opening hours and other details on our General Practice Finder Map
I have heavy bleeding, a broken bone, bad burns, chest pain, trouble breathing, head injury or similar...
If you are concerned about any COVID-19 symptoms you are experiencing, please contact Healthline (for free) on 0800 358 5453 or your doctor.
In an emergency dial 111 and ask for "ambulance".
The Emergency Department (ED) at Christchurch Hospital should be used in an emergency for critical or life-threatening situations.
If you cannot travel to the Emergency Department yourself, you should dial 111 and ask for an "ambulance".
As part of the response to COVID-19, Community Based Assessment Centres (CBACs) have been set up throughout Canterbury.
Everyone should continue to use their usual general practice team or local pharmacy as their first point of contact for their health needs or call Healthline on 0800 3585453.
More information about testing is on our COVID-19 page.
Page last updated: 12 June 2020
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